MAIN RESPONSIBILITIES: Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs; Responds to the customer's inquiries in a timely manner; On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager; Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards; Proactively suggests associated and/or alternate products as needed; Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc. REQUIREMENTS: One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience; Good English and French communication skills written and spoken Demonstrated people skills; Excellent organizational skills; Knowledge of products and services sold within our market; Must be customer service driven; Good knowledge of MS Office (Word, Excel, Outlook).