Assist in coordinating shop and/or road technicians, as assigned; Schedule jobs and organize technician workload, using GPS to maximize productivity; Data entry of technician times, comments and job codes; Complete estimates and follow up with customer for approval to proceed with work; Assign work to the right technician and follow up to ensure job will be completed on time; Ensure work orders are closed and invoiced within 48 hours of job completion; Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s); Coordinate parts for shop and/or field jobs, as required; Effectively communicate with customers to ensure high levels of customer satisfaction; Complete warranty documentation and submission in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries; Arrange freight for pick up and deliver of service work as required; Employ workplace health and safety practices at all times; Other responsibilities as assigned. Positive and professional communication with customers and teammates; Excellent attention to detail and a positive attitude, with good interpersonal skills; Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel); Superb customer service skills; Excellent problem solving skills; Self-motivated, organized and able to multi task; Able to learn and utilize operating data base.