This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding o Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment · Customer relationship management o Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters. This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a problem description, according to procedures; escalate complex problems / complaints o Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system · Continuous improvement o Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.