How to Format Your Resume
By Mark Swartz
Monster Senior Contributing Writer
Everyone’s used to seeing resumes that are written in reverse chronological order, where you list your work history and achievements starting where you’ve been employed most recently, down the page to your most distant employers. But this traditional format doesn’t fit every situation.
A functional resume is particularly useful for people who:
- Have gaps in their work history
- Recently graduated from school
- Are re-entering the workforce
- Have frequently changed jobs
- Are looking to transition into new careers
- Don't exactly fit the mould of what recruiters are looking for in the positions they want.
Work Experience & Skills
Human Resources: Hiring and Terminating Employees
- Recruited, interviewed and hired one new CSR to the team
- Terminated the employment of a non-performing staff member after providing numerous opportunities for coaching and improvement in work ethic. Documented appropriately and provided legally approved severance package and outplacement
Human Resources: Training and Development
- Created training program to bring new CSR's on board faster and more efficiently
- Conducted a needs analysis and worked with Human Resources specialists
- Delivered this program to the newly hired employee, quickly boosting their effectiveness
- Ensured that high standards of customer service were maintained by implementing new computer software that tracked contacts, scheduled replies and monitored follow-up. Customer complaints decreased by 20% within six months of implementation
- Worked with Customer Service reps to develop new protocols in handling incoming calls and and email. A "Priority Response" system was put in place enabling CSR's to rank urgency of contacts and deal the most critical situations first.
Customer Service Manager, City Insurance Co., Regina, Saskatchewan, 2008- Present
Reporting to Director of Customer Service, manages a team of three Customer Service Representatives in a publicly traded company with $20 Million in annual revenues.
Customer Service Representative, National Manufactures Inc., Saskatoon, Saskatchewan, 2005-2007
Reporting to Manager of Customer Service, answered incoming calls and placed outgoing inquiries with a wide variety of customers and suppliers. Earned Employee