Bumping Into Senior Management As Junior Worker As a low-ranker, it’s common to freeze up when first meeting an executive. Here’s some advice for making a good impression. Three days after the tragedy of 9/11, I found myself suddenly face to face in an elevator with our company’s CEO, leader of 40,000+ employees, at one of Canada’s top five banks. Just 72 hours earlier every person in that downtown Toronto skyscraper had been evacuated, as a precaution. It’s hard to imagine how sombre this lift trip was. I couldn’t stop thinking about the man’s New York colleagues and friends, some of whom had been forever affected by the attack. Nor could I shake how weighty it must be for him to carry on, to continue setting an example of resilience.