Provides support to the Department Director, Division Manager or other Division staff as requested; Relieves the Development Engineering Clerk, Planning Clerk, and the Committee of Adjustment Secretary-Treasurer during peak times, holidays, breaks, lunch periods and other absences; The foregoing is intended to outline the general description of the duties and responsibilities for this position. Excellent customer service skills in order to respond to internal and external enquiries from the public, the development community, external agencies and government organizations; ability to deal courteously and diplomatically with the general public, especially in times of conflict or when confrontational.