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Inside Sales Manager

Manages the activities of the Market Area's Inside Sales Team and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.

KBSkills

ACTIVE

Being number one means WM invests in our Sales teams' success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today! I. Job Summary Manages the activities of the Market Area's Inside Sales Team and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. <ul><li>Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.</li><li>Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.</li><li>Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.</li><li>Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.</li><li>Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.</li><li>Participates in training and coaching the Inside Sales staff.</li><li>Assists in the communication and maintenance of the Market Area's pricing and service strategies.</li><li>Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.</li><li>Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls.</li><li>Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.</li></ul>III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:<ul><li>Direct supervision of 10 full-time employees, including: Inside Sales Supervisor & Account Executives</li><li>Indirect supervision of 10 full-time employees, ncluding: Account Associates</li></ul>IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience<ul><li>Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.</li><li>Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).</li><li>This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.</li></ul>B. Certificates, Licenses, Registrations or Other Requirements<ul><li>None required.</li></ul>C. Other Knowledge, Skills or Abilities Required<ul><li>Bilingual (French and English) - We require a bilingual speaking manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.</li><li>General Competencies Include: <ul><li>Build Relationships</li><li>Communicate With Impact</li><li>Demonstrate Adaptability</li><li>Demonstrate Integrity and Courage</li><li>Demonstrate Professionalism</li><li>Demonstrate Leadership/Coaching</li><li>Initiate Action</li><li>Produce Results</li><li>Think Strategically</li><li>Focus On Customers</li><li>Gain Commitment</li><li>Influence and Negotiate</li><li>Leverage Diversity</li><li>Manage Work/Time</li><li>Plan and Organize</li><li>Use Ethical Practices</li></ul></li></ul>V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

Waste Management

Gestionnaire des ventes internes - Bilingual Inside Sales Manager

Business Strategy

Business-to-Business (B2B)

Coaching

Compensation and Benefits

Corporate Sales

Cross-Selling

Customer Relations

Customer Satisfaction

Diversity

Documentation

English Language

Equipment Maintenance/Repair

Exceeded Sales Goal

Forecasting

French Language

High School Diploma

Inside Sales

Insurance

Lead Generation

Leadership

Multilingual

Negotiation Skills

Outbound Marketing

People Management

Product Pricing

Regional Sales

Resolve Customer Issues

Revenue Growth

Sales

Sales Communications

Sales Management

Sales Strategy

Stock Purchase Plans

Strategic Planning

Track Customer Issues

Training/Teaching

Up-Selling

pxappcastcad

Being number one means WM invests in our Sales teams' success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today! I. Job Summary Manages the activities of the Market Area's Inside Sales Team and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team. + Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues. + Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity. + Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions. + Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate. + Participates in training and coaching the Inside Sales staff. + Assists in the communication and maintenance of the Market Area's pricing and service strategies. + Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation. + Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls. + Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations. III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: + Direct supervision of 10 full-time employees, including: Inside Sales Supervisor & Account Executives + Indirect supervision of 10 full-time employees, ncluding: Account Associates IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience + Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience. + Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience). + This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval. B. Certificates, Licenses, Registrations or Other Requirements + None required. C. Other Knowledge, Skills or Abilities Required + Bilingual (French and English) - We require a bilingual speaking manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec. + General Competencies Include: + Build Relationships + Communicate With Impact + Demonstrate Adaptability + Demonstrate Integrity and Courage + Demonstrate Professionalism + Demonstrate Leadership/Coaching + Initiate Action + Produce Results + Think Strategically + Focus On Customers + Gain Commitment + Influence and Negotiate + Leverage Diversity + Manage Work/Time + Plan and Organize + Use Ethical Practices V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply." Equal Opportunity Employer: Minority/Female/Disability/Veteran

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Waste Management

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