location_0_addressRegionName

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ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

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ADAPTED_NOW

UNKNOWN

Knowledge Analyst/Architect

You will work closely with Service Design and Innovation Managers, Platform Operations and Optimization Managers, Product Managers, Knowledge Strategists, Training and support the Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content. You partner with colleagues from Community Support teams such as Engineering, Product, Analytics, and Taxonomy to deliver creative knowledge solutions that enhance the user and/or Aircover specialist experiences.

KBSkills

ACTIVE

Job ID: 25-33582 Role: Aircover Knowledge Strategist Duration: 8+ months Location: Remote   Description:<ul> <li>As a Knowledge Strategist supporting the Aircover team, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our frontline Aircover specialists.</li> <li>You will work on projects related to claims and/or insurance, often involving multiple Knowledge Editors, to ensure the Aircover specialists have accurate and current information that's easy to find.</li> <li>You will work closely with Service Design and Innovation Managers, Platform Operations and Optimization Managers, Product Managers, Knowledge Strategists, Training and support the Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content.</li></ul>Job responsibilities<ul> <li>You are responsible for turning complex claims and/or insurance information into well-structured, easy to understand content across internal knowledge bases in line with Client’s tone and voice standards</li> <li>Content types you create and maintain include internal solution articles, standard operating procedures and Community Support standard responses.</li> <li>You will collaborate with Content Writers on the creation and maintenance of Help Center articles.</li> <li>You analyze data and feedback received from our front-line support staff, other users, and cross-functional partners to identify knowledge gaps.</li> <li>Supported by leadership, you manage and oversee complex claims and insurance content and knowledge management tasks, and lead initiatives that improve the accessibility and quality of our content.</li> <li>You project manage and write for complex initiatives, often involving other content writers, and together deliver to expected timelines and standards.</li> <li>You help shape CKM's style and standards with Client’s tone and voice in mind.</li> <li>You provide informal guidance or coaching to other members of the team on things such as the team's ways of working.</li> <li>You partner with colleagues from Community Support teams such as Engineering, Product, Analytics, and Taxonomy to deliver creative knowledge solutions that enhance the user and/or Aircover specialist experiences</li></ul>SKILLS<ul> <li>Experience in writing claims and/or insurance content</li> <li>Excellent writing, editing, and proofreading skills</li> <li>Experienced working with shared service organizations such as Training, QA, PMO, Change Management, Process Improvement and Partner Management to drive performance</li></ul>Education:<ul> <li>BA/BS in Journalism, Marketing, Communications, English, related fields, or equivalent working experience.</li></ul>

TalentBurst Inc

Aircover Knowledge Strategist

Job ID: 25-33582 Role: Aircover Knowledge Strategist Duration: 8+ months Location: Remote   Description:<ul><li>As a Knowledge Strategist supporting the Aircover team, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our frontline Aircover specialists.</li><li>You will work on projects related to claims and/or insurance, often involving multiple Knowledge Editors, to ensure the Aircover specialists have accurate and current information that's easy to find.</li><li>You will work closely with Service Design and Innovation Managers, Platform Operations and Optimization Managers, Product Managers, Knowledge Strategists, Training and support the Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content.</li></ul>Job responsibilities<ul><li>You are responsible for turning complex claims and/or insurance information into well-structured, easy to understand content across internal knowledge bases in line with Client’s tone and voice standards</li><li>Content types you create and maintain include internal solution articles, standard operating procedures and Community Support standard responses.</li><li>You will collaborate with Content Writers on the creation and maintenance of Help Center articles.</li><li>You analyze data and feedback received from our front-line support staff, other users, and cross-functional partners to identify knowledge gaps.</li><li>Supported by leadership, you manage and oversee complex claims and insurance content and knowledge management tasks, and lead initiatives that improve the accessibility and quality of our content.</li><li>You project manage and write for complex initiatives, often involving other content writers, and together deliver to expected timelines and standards.</li><li>You help shape CKM's style and standards with Client’s tone and voice in mind.</li><li>You provide informal guidance or coaching to other members of the team on things such as the team's ways of working.</li><li>You partner with colleagues from Community Support teams such as Engineering, Product, Analytics, and Taxonomy to deliver creative knowledge solutions that enhance the user and/or Aircover specialist experiences</li></ul>SKILLS<ul><li>Experience in writing claims and/or insurance content</li><li>Excellent writing, editing, and proofreading skills</li><li>Experienced working with shared service organizations such as Training, QA, PMO, Change Management, Process Improvement and Partner Management to drive performance</li></ul>Education:<ul><li>BA/BS in Journalism, Marketing, Communications, English, related fields, or equivalent working experience.</li></ul>

Alliance/Partner Management

Change Management

Coaching

Community Support

Content Delivery/Distribution

Content Management

Cross-Functional

Data Analysis

Editing

English Language

Insurance Claims

Journalism

Knowledge Base

Knowledge Management

Leadership

Marketing Communications

Operations Management

Process Flow

Process Improvement

Project/Program Management

Proofreading

Quality Assurance

Requirements Management

Standard Operating Procedures (SOP)

Taxonomies

Writing Skills

monster

OFFSITE

Product Designer

VERSION FRANÇAISE: Senior Product Designer Dans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d’un Senior Product Designer pour une entreprise dans le domaine des assurances. Notre client est situé à Montréal. Description des tâches et responsabilités – Senior Product Designer Les...

VERSION FRANÇAISE: Senior Product Designer  Dans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d’un Senior Product Designer pour une entreprise dans le domaine des assurances. Notre client est situé à Montréal.  Description des tâches et responsabilités – Senior Product Designer  Les responsabilités du poste incluent:    - Exploiter les données et les insights consommateurs pour concevoir des expériences numériques centrées sur l’humain, claires, intuitives, esthétiques et alignées sur les objectifs d’affaires ; - Contribuer à la planification stratégique et à la définition de la feuille de route avec l’équipe produit et l’équipe agile multidisciplinaire ; - Présenter votre travail à divers publics, y compris aux cadres et parties prenantes ; - Collaborer avec les gestionnaires de produits, propriétaires de produits, ingénieurs, chercheurs, rédacteurs UX pour livrer des interfaces de qualité, de la conception au lancement, en passant par les itérations ; - Utiliser et interpréter les systèmes de design et les lignes directrices pour plusieurs marques, tout en proposant des améliorations au sein de la communauté de design ; - Générer les livrables finaux et travailler avec les développeurs pour implanter et valider les spécifications ; - Donner et recevoir de la rétroaction constructive avec les autres designers et membres de l’équipe produit pour élever la qualité globale ; - Faire évoluer les pratiques et méthodologies de design de l’équipe, tout en défendant une approche centrée sur l’utilisateur et guidée par les données. Exigences du poste – Senior Product Designer    - Minimum de 5 ans d’expérience pertinente en conception de produits numériques lancés sur le marché, avec un historique de succès démontré ; - Capacité à comprendre les besoins d’affaires et à les traduire en exigences de design ; - Expérience dans la livraison de solutions numériques de bout en bout (du brief au lancement) dans un environnement d’équipe interfonctionnelle, avec une approche itérative basée sur des mesures qualitatives et quantitatives ; - Capacité à contribuer à plusieurs initiatives simultanément, même avec des portées ambiguës ; - Expertise en utilisabilité et en design centré sur l’utilisateur, avec une sensibilité au design visuel (typographie, couleurs, mise en page) ; - Maîtrise des outils de design : Figma, Miro, Sketch, Axure, InVision, Illustrator, etc. ; - Expérience avec des outils de recherche UX (ex. : usertesting.com, Optimal Workshop) est un atout ; - Expérience dans la production de flux de processus, inventaires de contenu, maquettes filaires, prototypes et interfaces finales ; - Esprit d’équipe, collaboratif(ve), curieux(se), créatif(ve), analytique et passionné(e) par le design et la qualité ; - Excellentes compétences en communication écrite et verbale ; - Organisé(e), autonome et proactif(ve) ; - Atout : Expérience en commerce électronique, avec un accent sur la croissance et les tests A/B. Type de poste  Contractuel (5 mois), avec de fortes possibilités de renouvellement.  Date de début  Immédiatement. Numéro de référence  310633. ENGLISH VERSION: Senior Product Designer As a part of its agreements with its various clients, Procom is currently seeking a Senior Product Designer for a company in the insurance sector. Our client is located in Montréal.  Job details – Senior Product Designer Key responsibilities for this position include:    - Leverage consumer insights and data to craft human-centered digital experiences that are clear, highly useable, visually appealing, and help achieve business objectives ; - Contribute to strategic planning and roadmap definition alongside the product and multidisciplinary agile team ; - Present work to a variety of audiences, including executives and stakeholders ; - Partner with product managers, product owners, engineers, researchers, copywriters, to produce quality, delightful interfaces: delivering the end-to-end solution from conception until launch, and iteration ; - Leverage and interpret Design System libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community ; - Generate final assets and work with developers to implement and validate specifications ; - Give and solicit feedback from other designers and the product team, in order to continually raise our bar for quality ; - Elevate the team’s design practices and methodologies, while being an advocate for user-centered, data-driven design. Mandatory Skills – Senior Product Designer    - At least 5 years of relevant experience designing digital products that have been released in the market, with a proven track record of success ; - Capacity to understand business needs and translate them into design requirements ; - Experience delivering end-to-end (from brief to launch) digital solutions within a cross-functional team environment, using an iterative approach, that leverages quantitative and qualitative measurement ; - Ability to contribute to multiple initiatives concurrently, with ambiguous scope ; - Expertise in usability and user-centered design practices, with visual design experience ; - You appreciate and understand how typography, color, layout can impact product function ; - Mastery of design tools (Figma, Miro, Sketch, Axure, InVision, Illustrator, etc.) ; - Experience with UX research tools an asset (usertesting.com, Optimal Workshop, etc.) ; - Experience in producing process flows, content inventories, wireframes, prototypes, and polished interface design files ; - You love working in a collaborative environment that has a strong focus on teamwork, innovation, open minds, and having fun. You’re a team player that can share and receive constructive feedback ; - Creative, analytical, curious, and ingenious. Deeply passionate about design and quality ; - Excellent written & verbal communication and presentation skills ; - Organized, fully autonomous and proactive. Assignment Length  5-month contract – renewable. Start date  Immediately. Reference number  310633

CA-Procom

Senior Product Designer

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TalentBurst Inc

CA-Procom