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Production Support Analyst

This role involves managing trading applications such as Commodities Openlink, SOA, Pricing Database, XTP, and Seals to support trading systems. The candidate will work in a fast-paced trading environment, delivering to tight timelines and liaising with business and development teams for system improvements.

KBSkills

ACTIVE

Production Support Analyst, for Commodities and Futures: On behalf of our Capital Markets client, Procom is searching for a Production Support Analyst for a 12-month role. This position is a hybrid position with 2 days onsite at our client’s Calgary office. Production Support Analyst, for Commodities and Futures - Job Description: This role involves managing trading applications such as Commodities Openlink, SOA, Pricing Database, XTP, and Seals to support trading systems. The candidate will work in a fast-paced trading environment, delivering to tight timelines and liaising with business and development teams for system improvements. Production Support Analyst, for Commodities and Futures - Responsibilities: • Provide leadership to a global application support team ensuring 24x7 support • Manage trading applications and interfaces with vendors and infrastructure • Drive strategic initiatives for process improvement and compliance • Support applications, infrastructure, change management, and incident resolution • Liaise with internal teams and vendors to resolve support issues and document processes • Prepare for planned maintenance, DR exercises, and major roll-outs Production Support Analyst, for Commodities and Futures - Mandatory Skills: • 3+ years of experience in IT • Minimum 2 years of experience in financial industry, particularly Capital Markets/Futures • Strong knowledge of Commodities and Futures Products and ability to work with front office users • Experience in supporting large-scale production systems and problem-solving • Knowledge of Commodities and Futures Trading activities and applications like Openlink, XTP • Familiarity with ITRS Geneos, Job Scheduler (CTRL-M), Windows, Python, MQ, SOLACE, Oracle, Microsoft SQL Server Production Support Analyst, for Commodities and Futures – Nice-to-Have Skills: • Understanding of ITIL processes • Knowledge of DevOps and Cloud technologies • Experience leading a global support team with onsite-offshore experience • Knowledge of Business Intelligence Reporting tools (Tableau, etc.) Production Support Analyst, for Commodities and Futures – Assignment Length: This is a 12-month contract position. Production Support Analyst, for Commodities and Futures - Start Date: ASAP. Production Support Analyst, for Commodities and Futures - Assignment Location: Calgary, Alberta, Canada. This is a hybrid position with 2 days a week required in the office.

CA-Procom

Production Support Analyst, for Commodities and Futures

Analysis Skills

Business Intelligence Software

Capital Markets

Change Management

Cloud Computing

DevOps

Finance

Futures

ITIL (IT Infrastructure Library)

Large-Scale Systems

Leadership

Messaging Middleware

Microsoft SQL Server

Microsoft Windows Operating System

Oracle Database

Pricing

Problem Solving Skills

Process Improvement

Product/Service Launch

Production Support

Production Systems

Python Programming/Scripting Language

Schedule Development

Service-Oriented Architecture (fka Distributed Object Architecture)

Software Administration

Strategic Planning

Support Documentation

Tableau

Trading Systems

Trading/Stockbroking

Vendor/Supplier Relations

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CA-Procom