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ADAPTED_NOW

Unclassified Occupations

The role focuses on program execution, issue resolution, process improvements, change management, and management reporting for customer onboarding and account opening initiatives. Develop change management plans and oversee execution across multiple stakeholders.

ACTIVE

BMO is currently sourcing for a Customer Segments  on a 24-month contract. This hybrid role supports operations and program enhancements for the New to Canada customer segment.<hr/>Position Title: Customer Segments <hr/>Role Overview: The Customer Segments Lead will support and enhance programs related to the New to Canada (NTC) customer segment by working cross-functionally with operations, product, risk, branch, and digital teams. The role focuses on program execution, issue resolution, process improvements, change management, and management reporting for customer onboarding and account opening initiatives.<hr/>Key Responsibilities:<ul><li>Manage and resolve customer inquiries and escalations related to NTC accounts</li><li>Perform impact assessments for regulatory, policy, and process changes</li><li>Develop change management plans and oversee execution across multiple stakeholders</li><li>Maintain and update program dashboards, monthly metrics, and management reports</li><li>Update internal and external program documentation</li><li>Work with digital teams to create detailed business requirements and perform UAT</li></ul><hr/>Must-Have Skills:<ul><li>5+ years in Retail Banking (Product, Operations, Branch, or Customer Service)</li><li>Strong understanding of retail banking products and processes</li><li>Excellent analytical skills and attention to detail</li><li>Ability to lead cross-functional initiatives</li><li>Quantitative and strategic thinking skills</li><li>Bachelor's degree</li></ul><hr/>Nice-to-Have Skills:<ul><li>Advanced skills in PowerPoint and Excel</li><li>Strong relationship development and stakeholder management abilities</li><li>Ability to manage multiple priorities in a dynamic environment</li><li>Team-oriented, flexible, and self-motivated with a results-driven mindset</li></ul>

CA-Procom

Customer Segments

The focus is on brokerage settlements, systems conversions, and operational improvements, working across platforms and stakeholders to ensure smooth, compliant, and effective delivery. Able to coordinate across multiple platforms and stakeholders while ensuring project success, regulatory compliance, and operational excellence.

KBSkills

<h3>BMO is currently sourcing for a Wealth Operations Implementation & Program Manager.</h3>This is a 6-month contract position to start, available in Canada or the U.S. Location flexibility is offered.<hr/><h3>Role Overview</h3>This role supports the implementation and enhancement of operational processes within BMO's Wealth Operations team. The focus is on brokerage settlements, systems conversions, and operational improvements, working across platforms and stakeholders to ensure smooth, compliant, and effective delivery.<hr/><h3>Key Responsibilities</h3><ul><li>Lead implementation of securities transaction workflows</li><li>Develop and execute system conversion strategies (legacy to target systems)</li><li>Interface with executive sponsors, vendors, and client operational teams</li><li>Design, test, and implement system changes and integrations</li><li>Conduct end-user training for operational staff</li><li>Oversee front-to-back-office system interfaces (e.g., Dash, EISL, Impact, GLOSS)</li><li>Analyze and improve trading and operational processes</li><li>Develop dashboards and tools for reporting and status updates</li></ul><hr/><h3>Must-Have Skills</h3><ul><li>Brokerage settlements and clearing experience (CDS, DTC, HSBC)</li><li>System implementation and conversions (Broadridge, ISM, Dataphile)</li><li>Strong cross-functional collaboration and vendor management</li><li>Wealth or capital markets operational background</li><li>UX experience related to operational tools or dashboards</li><li>Previous BMO or large financial institution experience</li></ul><hr/><h3>Ideal Candidate</h3>An experienced program manager with a deep understanding of brokerage settlements and systems conversions. Able to coordinate across multiple platforms and stakeholders while ensuring project success, regulatory compliance, and operational excellence.

Wealth Operations Implementation

Analysis Skills

Brokerage

Capital Markets

Cross-Functional

Multiplatform/Cross-Platform

Operational Improvement

Operations Processes

Organizational Skills

Project/Program Management

Regulatory Compliance

Reporting Dashboards

Securities

System Integration (SI)

System Operations

Technical Training

Test Design

User Interface/Experience (UI/UX)

Vendor/Supplier Management

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CA-Procom

CA-Procom