location_0_addressCountryName

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Customer Services Representative

Provide accurate pricing to dealers, movers and private customers as required • Answer all customer inquiries relating to Livingston Vehicle Transport service, transit times, service parameters, etc. • Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine.

KBSkills

ACTIVE

https://www.youtube.com/watch?v=D4SGf2icuQ8

<div>Customer Service Representative Nova Scotia, B3G 1M4 Duration : 5 Months  SUMMARY Reporting to the Manager, this position is responsible for handling incoming calls, faxes and email quote requests/ orders. Ensuring that customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business. DUTIES AND RESPONSIBILITIES • Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches • Provide accurate pricing to dealers, movers and private customers as required • Answer all customer inquiries relating to Livingston Vehicle Transport service, transit times, service parameters, etc • Handle customer track, trace inquiries, and provide them with accurate and timely information • Assist the Claim Department in providing customers with viable solutions regarding their claims issues • Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.) • Place outbound calls to customers to proactively inform them of service/rail delays • Receive, process and input orders into the system accurately • Identify potential sales leads and work with Sales to qualify the leads and maximize order retention • Adhere to LII Business Code of Ethics, policies and procedures • Flexibility in hours of work a must • Other Duties as Assigned SKILLS REQUIRED • Previous exposure to and experience in the transportation industry would be preferred, but not essential • Very strong interpersonal and communication skills (oral and written) • Working knowledge of MS Office (Word & Excel) a must • Minimum keyboard typing speed of 45 to 60 wpm a must • Ability to work independently or as part of a group, within a call centre environment • Bilingual – French/English desirable • Ability to multi-task and prioritize workload • Strong customer service focus and flexibility in dealing with diverse customer scenarios • Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine. #TB_EN </div>

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

TalentBurst Inc

Customer Service Representative

Business Ethics

Call Centers

Communication Skills

Credit Cards

Customer Support/Service

Detail Oriented

English Language

Establish Priorities

Fax Machines

French Language

Interpersonal Skills

Keyboards

Microsoft Excel

Microsoft Office

Microsoft Word

Multilingual

Multitasking

Presentation/Verbal Skills

Pricing

Printers

Resolve Customer Issues

Sales

Sales Qualification

Team Player

Telephone Skills

Time Management

Track Customer Issues

Typing

Writing Skills

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