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ADAPTED_NOW

Account Specialist

Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.

Salary

ACTIVE

YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>05/30/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>** 7 week Training attendance is mandatory.<br/>**Work shifts from Monday to Friday, including Saturdays and Sundays.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p/></li></ul><p><b>Qualifications:</b></p><ul><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Salary</b><b>:</b></p></div></div></div></div></div></div></div>$33,850.00 - $49,500.00<p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Pay Type: </b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

BMO Financial

Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

salaryMin

salaryMax

payPeriod

currency

pxappcastusd

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>07/21/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>105-119-129 rue St-Jacques O<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>Salary - $48,500 with possible monthly bonus</p><p>Strong mandatory training of 7 weeks - starting in June</p><p>Schedule may vary between Monday through Sunday (day or evening)</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p><b>Qualifications:</b></p></li><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><p style="text-align:inherit"/><p style="text-align:left">You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.</p><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Salary:</b></p></div></div></div></div></div></div></div>$36,000.00 - $54,500.00<div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Pay Type:</b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

(Remote/Hybrid) Bilingual Account Specialist, Early Stage Collections

Customer Services Manager

Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

<b>Job ID:</b> 267788<br/><b>Store Name/Number:</b> NB-Fredericton (0886)<br/><b>Address:</b> 1381 Regent Street, Unit No. G003A, Fredericton, NB E3C 1A2, Canada (CA)<br/><b>Full Time/Part Time:</b> Full Time<br/><b>Position Type:</b> Regular<br/><br/><b>You’ll love working here…</b><br/>As Services Lead, Stores - Full Time, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Colour, Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will: <ul><li><b>Sales Experience. </b>Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.</li><li><b>Visual Merchandising. </b>Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.</li><li><b>Passionate about Clients. </b>Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.</li><li><b>Entrepreneurial Spirit. </b>Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.</li><li><b>Talent Champion. </b>Participate in the interviewing process as needed for the World team.</li><li><b>Employee Engagement. </b>Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.</li></ul><br/><b>We’d love to hear from you if…</b><ul><li>You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.</li><li>You have proven ability to influence peers and provide feedback.</li><li>You can demonstrate strong client service skills.</li><li>You have demonstrated effective time management and problem-solving skills.</li></ul><br/><b>While at Sephora, you’ll enjoy…</b><ul><li><b>The people. </b>You will be surrounded by the best talent in the industry – people you can be proud to work with.</li><li><b>The perks. </b>Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.</li><li><b>The education. </b>Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.</li></ul><br/>

Sephora

Services Lead, Stores - Full Time (Fredericton, NB, CA, E3C 1A2)

Sales Representative

The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations. Ability to quickly establish rapport with others that will unquestionably complement your desire to thrive in this commission sales environment.

Is this job for you?:<p style="margin-top:0.3pt;text-align:center"/><p style="margin-right:41.45pt;text-align:center"> </p><p style="margin-right:41.45pt;text-align:center;padding-left:30px">Do you believe in putting the customer first?</p><p style="margin-right:41.45pt;text-align:center;padding-left:30px">Do you love solving problems and finding solutions?</p><p style="margin-right:41.45pt;text-align:center">Do you have an outgoing personality?</p><p style="margin-right:41.45pt;text-align:center;padding-left:30px">Would you like the security of a guaranteed wage paired with an unlimited income potential?</p><p style="margin-right:41.45pt;text-align:justify"> </p><p style="margin-right:41.45pt;text-align:justify;padding-left:30px">Business at The Brick is BOOMING! We are Canada’s biggest Home Furnishings Retailer and actively seeking to expand our sales force. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations. Guaranteed income!</p>Responsibilities:<p style="margin:0px">As a Sales Consultant, you have a passion for customer service and thrive in a fast-paced environment. This vital quality allows you to be a team oriented individual who enjoys:</p><ul><li>Work with others to accomplish both common and personal goals</li><li>Assist customers with their purchases through relationship selling</li><li><p>Maintain knowledge of Brick products and services</p></li><li>Ability to quickly establish rapport with others that will unquestionably complement your desire to thrive in this commission sales environment</li></ul>Qualifications:<ul><li>High school diploma or equivalent </li><li>Must be 18 years of age or older</li><li>Excellent communication skills </li><li>Proven ability to multitask and stay organized </li><li>Ability to learn new computer applications</li><li>Flexibility to work all shifts as required, including evenings and weekends </li></ul>Why The Brick?:<ul><li>A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family</li><li>Competitive remuneration package that will commensurate with experience</li><li>Career progression potential with plenty of access to ongoing personal and professional development</li><li>Employee discounts</li><li>A dynamic environment to showcase your leadership talents.</li></ul><p style="margin:0px;text-align:center"><strong><em>Apply now</em></strong></p><p style="margin:0px;text-align:center"> </p><p style="margin:0px;text-align:center"> </p><p style="margin:0px;text-align:left"><em><strong>The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com</strong></em></p>

The Brick

Sales Consultant

[AW]-iCims

Real Estate Agent

Networking opportunities at sales rallies, training workshops, award galas, and business-building conferences offering insights from experts and peers to leverage proven tactics. Royal LePage is committed to helping you launch and accelerate your real estate career by providing the industry-leading technology, lead generation and training you need to reach your goals.

<p>Royal LePage is committed to helping you launch and accelerate your real estate career by providing the industry-leading technology, lead generation and training you need to reach your goals. With a culture built on community and collaboration, Royal LePage attracts professionals who share a mindset that fosters collective achievement as well as your individual success.</p><p><strong>Royal LePage delivers:</strong></p><ul><li style="font-weight:400">The latest lead generation tools and business-building technologies that make you productive from the start.</li><li><ul><li style="font-weight:400">Your own lead generation optimized website, leads from Canada’s #1 real estate company website, royallepage.ca, and tools to generate free and paid leads through Facebook, Google, and more. </li><li style="font-weight:400">A Customer Relationship Management (CRM) platform to work your leads and your developing book of business, powered by artificial intelligence and behavioural automation.</li></ul></li><li style="font-weight:400">Timely and relevant professional development for every stage of your career to enhance your productivity.</li><li><ul><li style="font-weight:400">Dedicated team of professional trainers that deliver in-person, virtual and on-demand training on emerging trends, technology, marketing, core best practices, and more.</li><li style="font-weight:400">Partnerships with the industry’s top training and coaching companies featuring sales, financial and business development strategies and tactics, with accountability to follow through.</li></ul></li><li style="font-weight:400">An environment to nurture and grow your business through an inclusive culture and a supportive community that celebrates your successes.</li><li><ul><li style="font-weight:400">Networking opportunities at sales rallies, training workshops, award galas, and business-building conferences offering insights from experts and peers to leverage proven tactics.</li><li style="font-weight:400">A means to strengthen your local community through supporting the Royal LePage Shelter Foundation, Canada’s largest public foundation dedicated exclusively to funding women’s shelters and violence prevention programs.</li></ul></li></ul><p><strong>Desired skills and experience:</strong></p><ul><li style="font-weight:400">Customer-focused and service-oriented mindset</li><li style="font-weight:400">Self-motivated and goal-orientated</li><li style="font-weight:400">Sales experience, corporate or retail, is an asset</li><li style="font-weight:400">To become a licensed Realtor, you need to complete provincial requirements. If you are in the process of obtaining your license or are interested in the steps involved to become licensed, please complete the job application to connect with a local broker who can assist you.</li></ul><p><strong>Salary:</strong> $50,000 - $150,000+ per year, based on commissions earned</p><p><strong>About Royal LePage</strong></p><p>Royal LePage is the Voice of Canadian Real Estate with over 7.9 billion media impressions* in 2020. Since 1913, we have delivered high quality real estate services while pioneering industry innovations from offering virtual tours to launching a website. We provide our 19,000+ strong agent network in over 600 offices coast-to-coast with the latest tools, technologies, intelligence and professional development they need to excel in their careers. We care deeply about the communities our agents and clients live and work in through The Royal LePage Shelter Foundation, Canada’s largest public foundation dedicated exclusively to funding women’s shelters and violence prevention programs.  Helping You Is What We Do™ embodies the philosophy that we live and breathe at every level and it is what drives us forward as an industry leader.</p><p>*Print and online media impressions January 1, 2020 to December 31, 2020.</p>

Royal LePage Real Estate

Real Estate Sales Representative

TalentNest

Mental Health

You will work closely with patients, their families, and other healthcare professionals to ensure that patients receive the appropriate care and support they need. Coordinating and monitoring patient care with other healthcare professionals, including psychiatrists, therapists, and primary care providers.

KBSkills

<p style="margin-left:0px">We are seeking a skilled and compassionate Mental Health Case Manager to join our team. As a Mental Health Case Manager, you will be responsible for providing support to individuals with mental health issues and helping them navigate the healthcare system. You will work closely with patients, their families, and other healthcare professionals to ensure that patients receive the appropriate care and support they need.</p><p style="margin-left:0px">Responsibilities:</p><ul><li>Conducting initial assessments to identify patients' mental health needs and develop individualized care plans</li><li>Coordinating and monitoring patient care with other healthcare professionals, including psychiatrists, therapists, and primary care providers</li><li>Providing education to patients and their families on mental health issues, treatment options, and community resources</li><li>Advocating for patients to ensure their needs are met and their rights are protected</li><li>Monitoring and recording patient progress and adjusting care plans as necessary</li><li>Connecting patients with community resources, such as support groups and social services</li><li>Maintaining accurate and up-to-date patient records</li></ul><p style="margin-left:0px">Qualifications:</p><ul><li>Bachelor's or Master's degree in Social Work, Nursing, Psychology or related field</li><li>Experience providing case management services to individuals with mental health issues</li><li>Strong communication and interpersonal skills</li><li>Ability to work collaboratively as part of a team</li><li>Strong problem-solving and critical thinking skills</li><li>Ability to work independently with minimal supervision</li><li>Familiarity with electronic medical records (EMR) systems</li></ul><p style="margin-left:0px">If you are passionate about helping individuals with mental health issues and are looking for an opportunity to make a difference, we encourage you to apply for this exciting position. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement within our organization.</p>

Traction

Mental Health Case Manager - Fredericton

Case Management

Communication Skills

Community and Social Services

Electronic Medical Records

Health Plan

Healthcare

Interpersonal Skills

Medical Records

Nursing

Patient Assessment

Patient Care

Patient Education

Primary Care

Problem Solving Skills

Psychiatry and Mental Health

Psychology

Social Work

Special Needs

Team Player

Partner GoHire

INTEGRATED

Customer Support

We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+.We strongly encourage applications from applicants with sight loss. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes: To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.

<p>Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? </p><p/><p><strong> Vision Loss Rehabilitation Canada</strong> is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.</p><p> </p><p>We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth. </p><p>For more information about Vision Loss Rehabilitation Canada, please visit <a href="http://www.visionlossrehab.ca" rel="nofollow noreferrer noopener">visionlossrehab.ca</a> or call 1-844-887-8572​. </p><p> </p><p><strong>Position Title: </strong>Client Care Navigator</p><p><strong>Location: </strong>Fredericton or Moncton, NB</p><p><strong>Term: </strong>Full-time, Contract</p><p><strong>Reports To: </strong>Provincial Manager, Healthcare Operations</p><p><strong>Posting Date: </strong>July 7, 2025</p><p/><p><strong>I. Scope and Summary of Primary Responsibilities</strong></p><p>The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:</p><ul><li>To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.</li><li>To improve the client's experience and wellbeing.</li><li>To enhance a client's capacity to remain independent for as long as possible.</li></ul><p/><p><strong>II. Essential Functions</strong></p><p>•	Schedule all VLR therapy appointments with primary service provider and specialized service provider</p><p>•	Seek feedback on client satisfaction and take remedial action as required.</p><p>•	Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.</p><p>•	Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.</p><p>•	Ensures that all service-related activities provided are documented in the client health record following VLRC policies. </p><p>•	Interacts with clients, their family, and caregivers to develop and identify vision related goals.</p><p>•	Builds and maintains good working relationships with professionals in other agencies and community groups.</p><p>•	Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss. </p><p>•	Participates in multi-disciplinary team meetings.</p><p>•	Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.</p><p>•	Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model. </p><p>•	Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.</p><p>•	Experience in caseload management, medical documentation, and maintain electronic medical records</p><p/><p><strong>Requirements</strong></p><p><strong>III. Qualifications</strong></p><p><strong>Knowledge and Skill Requirements</strong></p><p>•	An understanding of roles and linkages across primary care, community care and specialized geriatric services.</p><p>•	Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.</p><p>•	Clinical expertise related to client centered interviewing, assessments, and scheduling practices.</p><p>•	Experience in client assessments and care planning/coordination.</p><p>•	Excellent communication skills(verbal and written).</p><p>•	Strong interpersonal skills, including shared decision-making and facilitation.</p><p>•	Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulness</p><p>•	Proficient in technology (e.g.: Microsoft office and case management and care coordination systems).</p><p>•	Ability to work independently and within a team.</p><p/><p><strong>Experience and Education</strong></p><p>•	Client service experience in the health and/or social service sectors</p><p>•	Diploma in Social Services Work, Community Work, Mental Health </p><p>•	Fluency in English and French is required.</p><p>•	Patient Navigation certificate would be an asset.</p><p>•	Experience in cultural sensitivity and diversity would be an asset.</p><p/><p><strong>Work Environment</strong></p><p>•	Willingness to work flexible hours.</p><p>•	Willingness to work in a variety of settings. </p><p/><p><strong>Benefits</strong></p><p><strong>Apply Now!</strong></p><p>If this sounds like the role for you, apply now to <p>janice.rego@vlrehab.ca</p>   </p><p>Be sure to include a resume, cover letter, and mention how you heard about this opportunity.<br/><br/> VLRC is committed to creating and fostering an inclusive workplace and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+.We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. </p><p>VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.</p><p><strong>Not sure if you qualify? Think about applying anyway!<br/></strong>We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we’ve listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key!</p><p>We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.</p><p><strong>Closing Date for Applications: July 25, 2025</strong></p>

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