Posted

30+ days ago

Location

Calgary, AB

Description

The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care. 

Position Summary

Utilizing a team structured approach Case Managers endorse a shared responsibilities approach to managing a team's case load of clients who are experiencing homelessness and have difficulty finding independent housing.  Each team utilizes its members strengths to provide the most appropriate and efficient continuum of care. They follow the activities outlined in the Theory of Change to achieve their ultimate outcome of helping clients build capacity and achieve independence. 

Reporting to the Manager, Overflow Shelter Case Managers coordinate services for clients who need permanent housing, health care, financial help or job training. Case Managers have the ability to: elicit compassion for people in difficult circumstances; actively and constructively listen; apply creative solutions to clients' problems; manage time effectively; resolve conflicts through effective negotiation as well as other means; and is comfortable and able to use technology proficiently.

This is a temporary contract role in response to our strategy to respond to COVID-19 and is scheduled to end March 31, 2021. End date is subject to change at any time.

Time Commitment

40 hours per rotation with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties

  • Case Planning:
    • Develops a comprehensive client-driven case plan
    • Completes a client driven assessment to determine motivation and areas of change
    • Monitors progress towards goals in regularly scheduled sessions
    • Evaluates and adjusts case plans as needed and necessary provides documentation
    • Empowers clients to become involved in their own planning and goal setting
    • Refers clients to appropriate resources to assist with meeting goals
       
  • Recordkeeping and Reporting:
    • Maintains client files to include conversations, progress towards goals and documentation of any incidents – Case notes must be updated within 24 hours of client meeting
    • Report critical incidents immediately to the Manager, Overflow Shelter and follow critical incident reporting processes.
    • Collects data necessary to meet funding requirements and statistical reports
    • Completes daily or weekly reports as per the request of the Manger, Overflow Shelter or the Sr. Manager, Housing & Employment
    • Attend all relevant case load review meetings
       
  • Recordkeeping and Reporting:
    • Maintains client files to include conversations, progress towards goals and documentation of any incidents
    • Report critical incidents immediately to the Manager of Case Management
    • Collects data necessary to meet funding requirements and statistical reports
    • Completes daily or weekly reports as per the request of the case manager and / or Director of Housing & Prevention Services
    • Progress Reviews
    • Attend weekly case review meetings with the assigned case management team and key external partners to review caseloads and collectively problem solve
    • Attend monthly progress review meetings with the Manager to discuss successes, opportunities and challenges
  • Community Partnerships
    • Learn and disseminate knowledge of community programs that will help our clients achieve independence

Required Competencies

  • Bachelor's degree in social work, counselling or psychology is an asset but not required
  • Three to five years’ experience working in the field of homelessness is preferred
  • Must have a valid class 5 Alberta driver’s licence and be eligible for DI insurance
  • Ability to develop relationships with a wide variety of services stakeholders
  • Knowledge of community resources available throughout Calgary
  • Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
  • Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
  • Well-developed interpersonal, conflict resolution and negotiating skills
  • Strong problem-solving skills and the ability to improve projects, programs and processes
  • Excellent communications skills, both verbal and written
  • Proficient in Office365 and Microsoft Office Suite 2016
  • Demonstrate essential desktop troubleshooting skills
  • Eager to learn new systems and adopt improved best practices
  • Must demonstrate initiative and work autonomously
  • Knowledge of Housing First
  • Experience working in distress and/or high-stress situations, which may include emergency response.
  • Volunteer or work experience in the community with high risk and vulnerable populations.
  • Strong customer service orientation would be ideal
  • Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
  • The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
  • Resourcefulness and knowledge of community resources and social support systems
  • High morals, ethics and integrity

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people.  We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person’s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

Our Compensation

Some of the great benefits the DI has are agency paid:

  • Vacation days
  • Sick days
  • Wellness days
  • Medical & Dental coverage
  • Homewood EFAP
  • Long-Term Disability*
  • Life Insurance and Accidental Death & Dismemberment (AD&D)*
  • Critical Illness Insurance*

*Employees will be enrolled in Long-Term Disability, Life and AD&D and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

No Phone Calls Please.