JOB DETAILS
LOCATION
Work from home, Work from home
POSTED
30+ days ago

Description

Are you looking to make a difference in the fight against COVID19? Are you a quick learner who thrives in a customer service environment?

 

If you have a professional demeanor, strong customer service skills, empathy and patience then this is the position for you.

 

Ricoh is looking to hire strong customer service professionals on a full time 3-month contract. You will be set up to work remotely on a 12-hour shift, 3 days on, 3 days off rotation.

 

As a Customer Service Representative, you will be the first point of contact providing guidance, accurate information and quality customer service in an inbound call center setting.

 

Responsibilities:

  • Listen and respond to all customer service requests and inquiries, in a high-volume inbound call centre environment.
  • Work remotely with technology provided by the client.
  • Leverage a knowledge base to offer guidance to callers and provide accurate information.
  • Escalate concerns and questions on a case-by-case basis.
  • Provide a high level of confidentiality and diligence.

 

Education, Experience and Skills:

  • High School Diploma or equivalent experience.
  • Experience in a customer service setting preferably call centre.
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls.
  • Ability to Fluently speak, read and write English (bilingual English/French an asset)
  • Proficiency with the use of computers (CRMs preferred)
  • Strong empathy and listening skills.
  • Self-motivated to drive results.
  • Strong time management and multitasking skills.