Customer Success Manager

JITbase

QC, QC

JOB DETAILS
HEADQUARTERS
QC, QC, CA
LOCATION
QC, QC
POSTED
30+ days ago

JITbase is a fast-growing start-up in Montreal, Canada, focused on Industry 4.0 software solutions. Our goal is to digitize the shop floor and turn machine data into human insight and  customers use our software to guide machine operators in the factory, so they work more efficiently. It is similar to a GPS calculating the fastest route based on changing traffic conditions. 

To obtain a better understanding of our product in 3 minutes, check this video -> https://www.jitbase.com/optimal-path-system

We are looking for a dynamic Industrial or Mechanical Engineer to join our growing team as a Customer Success Manager. Our customers are precision machine shops mainly active in the aerospace, automotive and machinery markets in North America.  The selected candidate will work with the VP Customer Success and technical team to support our growing customer base.

Mission

  • Support our customers and solve problems
  • Communicate advancement and follow-up with customers
  • Report issues to the technical team
  • Participate in implementation meetings with the customer and ensure the implementation goes well
  • Implement best practices to improve customer onboarding process
  • Build a Knowledge Base for our customers
  • Maximize customers ROI and build case studies


Profile

Industrial or Mechanical Engineer with good communication skills. Problem solver spirit with a good understanding of continuous improvement and Lean Manufacturing practices. Our perfect candidate loves technology and has already implemented Industry 4.0 technologies in a factory.


Requirements 

  • Bachelor in Industrial or Mechanical Engineering or equivalent
  • Excellent communication skills (French + English preferred)
  • Good understanding of continuous improvement practices and Lean Manufacturing
  • Demonstrates an interest in technologies and the start-up environment
  • Is autonomous and motivated (self starter)
  • Eager to learn and develop professionally

Good to have

  • Knowledge of Industry 4.0
  • Knowledge of CNC machining
  • Experience as an engineer in a manufacturing company
  • and/or Experience in a role of customer service
  • and/or Experience in a startup environment

Benefits

  • Personal and professional fulfillment in a start-up
  • Learning environment
  • Flexible hours and remote work
  • Flat hierarchy
  • Flexible work hours & vacations
  • Stock option plan
  • Develop a meaningful impact in the manufacturing operations of leading automotive and aerospace makers worldwide

About the Company

JITbase