Enterprise Communication and Collaboration Specialist - M365
CA-Procom
Vancouver, BC
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JOB DETAILS
SKILLS
Administrative Skills, Automation, Cisco Unified Communications Manager (CUCM), Cisco Unified Computing System (UCS), Cisco Unity, Communication Skills, Cross-Functional, Documentation, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Knowledge Transfer, Licensing, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Multiplatform/Cross-Platform, Operational Strategy, Operational Support, Process Improvement, Regulations, Root Cause Analysis, SIP (Session Initiation Protocol), Safety/Work Safety, Scripting (Scripting Languages), Spanish Language, Standard Operating Procedures (SOP), Support Documentation, System Migration, Systems Administration/Management, Systems Analysis, Team Player, Technical Leadership, Technical Support, Technical Writing, Telephony, Vendor/Supplier Relations, Windows PowerShell
LOCATION
Vancouver, BC
POSTED
10 days ago
On behalf of our client, Procom is seeking a Enterprise Communication and Collaboration Specialist - M365.
Reporting to the Manager, Infrastructure, we are seeking a highly qualified technology professional to provide operational and strategic support for enterprise communication and collaboration platforms. This contract position plays a meaningful role in ensuring business continuity across Microsoft 365, SharePoint, and voice/telephony services, while contributing to modernization and process improvement efforts.
This is a hands-on and advisory role, where your technical leadership, documentation rigor, and cross-team collaboration skills will help keep enterprise platforms stable, secure, and aligned to evolving business needs. This is a 12-month contract to start with possibility of extension.
Enterprise Communication and Collaboration Specialist - M365 Job Details
- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
- Microsoft 365 Operations:
- Administer and support Exchange Online, Teams (chat, meetings, voice), and SharePoint Online
- Handle hybrid configuration between on-prem Exchange and Exchange Online
- Work with PowerShell for administrative tasks and automation
- Support tenant configuration, licensing, conditional access, and identity integrations (Azure AD)
- SharePoint Platform Support
- Fix site issues, manage permissions, and advise on governance practices
- Assist with site lifecycle, retention policies, and content migration planning
- Work with Records and Compliance teams to ensure alignment with regulatory needs
- Telephony and Voice Infrastructure:
- Support Cisco Unified Communications Manager (UCM), Unity Connection, and gateways
- Lead all aspects of Teams Phone System configuration and Direct Routing setups
- Resolve voice call quality, dial plans, and integration with meeting room systems
- Cross-Platform Collaboration
- Coordinate incident resolution and root cause analysis for multi-system issues
- Interface with vendors and MSPs for advanced support and escalations
- Support documentation of technical configurations and SOPs
- Contribute to platform roadmap input and transition planning where needed
Enterprise Communication and Collaboration Specialist - M365 Mandatory Skills
- 10+ years of experience in IT infrastructure and enterprise collaboration platforms
- ITIL v4 certification or experience working in a formal service management framework (ITSM) is preferred
- Hands-on expertise and deep proficiency in:
- Microsoft 365 administration (Exchange Online, Teams, SharePoint Online)
- Hybrid Exchange and Active Directory environments
- PowerShell scripting for automation and reporting
- Cisco UCS (Call Manager, Unity, SIP trunking, dial plans)
- Teams Phone and Direct Routing
- Detailed understanding of IT compliance, data retention, and identity/security policies
- Experience troubleshooting across sophisticated environments (hybrid, federated, multi-vendor)
- Ability to produce clear documentation and provide knowledge transfer to internal staff
- Clear communicator and positive collaborator who is able to work independently and within multi-functional teams
- Spanish language proficiency is a strong asset
- Background in mining, industrial, or regulated enterprise environments is beneficial
- Familiarity with Microsoft Defender for M365, compliance center, and eDiscovery is considered an asset
- Experience supporting Managed Service Provider transitions or service stabilization projects is considered an asset
Enterprise Communication and Collaboration Specialist - M365 Contract Length
12 Months
Enterprise Communication and Collaboration Specialist - M365 Start Date
ASAP
Enterprise Communication and Collaboration Specialist - M365 Work Location
Vancouver BC (Hybrid, 3 days onsite and 2 days remote)
About the Company
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