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IT Business Analyst

CA-Procom

Fredericton, NB(remote)

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JOB DETAILS
SKILLS
Business Analysis, Category Management, Change Management, Communication Skills, Consulting, Cross-Functional, Documentation, Finance, ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Product/Service Launch, Retail, Risk, Service Delivery, Service Level Agreement (SLA), Supply Chain Management, Time Management
LOCATION
Fredericton, NB(remote)
POSTED
18 days ago
IT Business Analyst On behalf of our client in the Consulting Sector, Procom is looking for an IT Business Analyst IT Business Analyst – Job Description 
  • We are seeking an IT professional with prior experience in the creation and implementation of IT frameworks and programs. 
  • The role will lead the creation and implementation of core programs/frameworks that the IT organization is looking to implement. 
  • This is a remote position with the end client. 
  • As an IT Business Analyst, you will be responsible for implementing an Incident Management Framework and working closely with IT and business teams to update and roll out Service Level Agreements (SLAs). 
  • You will define Incident Severity and Criticality Levels and classify their impact. 
  • Your role will involve identifying, eliciting, and documenting requirements, using appropriate modeling techniques, and working cross-functionally with various business teams, including Finance, Retail, Supply Chain, Category Management, and HR. 
  • You will also be responsible for creating and updating formal SLA agreements between IT and business units, establishing monitoring and reporting mechanisms, and establishing a review and revision process. 
IT Business Analyst – Mandatory Skills 
  • Knowledge of Incident Management Framework and ITIL to aid in defining IT processes and escalation paths.  
  • Knowledge of Service Level Agreements and standards to aid in defining IT SLA with various business units.  
  • Strong ability to communicate complex risk issues clearly to both technical and non-technical stakeholders.  
  • Experience of 5+ years in a business analyst or similar role while supporting medium to large organizations.  
  • Excellent time management, communication, facilitation, influencing, and change management skills. 
IT Business Analyst – Preferred Skills 
  • Proven track record of service delivery, time management, and stakeholder management.  
  • Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
IT Business Analyst – Assignment Start Date ASAP – 2 months to start  IT Business Analyst – Assignment Location Fredericton, NB – Work Remotely

About the Company

C

CA-Procom