Manager, Communications & Stakeholder Engagement

BC Mental Health & Addiction Services

Vancouver, BC

Vancouver, BC
30+ days ago


PHSA is on the lookout for a stellar communicator to serve as our Manager, Communications and Stakeholder Engagement. You will support one of PHSA’s major clinical programs, BC Mental Health and Substance Use Services (BCMHSUS), which provides specialized treatment, education and health promotion services, including those offered through correctional health services and forensics. BCMHSUS team members are passionate about advancing the health and wellbeing of people living with severe and persistent mental health and substance use issues, and many are at the heart of provincial efforts to put an end to the ongoing opioid overdose crisis.

A role model for strategic, compassionate and culturally safe communication – using an inclusive, equitable, and anti-racist lens – you bring collaborative customer service and thoughtful stakeholder engagement. You also possess wizard-like skills when it comes to setting (and re-setting!) priorities in consultation with your clients and colleagues across the province. If this intrigues you, keep reading...

What you’ll do

Reporting to the Director, Communications & Stakeholder Engagement, the Manager will lead the planning and delivery of the department’s five core services: Internal Communication & Engagement; Content Strategy & Development; External Reputation Management; Digital Communication Services; and Brand Strategy. Accountabilities include:

  • Contributes to the overall leadership of the communication function of the PHSA as a key member of the communications team, participating in the development and implementation of communications plans, policies, and engagement initiatives.
  • As a fully contributing member of a high performance team, supports the development and implementation of consistent and high quality communication materials for PHSA programs and services, and for partner health authorities and organizations, as appropriate.
  • Liaises with all levels of PHSA staff and leaders to research and write media releases, backgrounders, fact sheets, Q&A documents, issues notes and other communications materials to support external reputation management.
  • Works collaboratively with internal media relations specialists to act as an initial contact for media inquiries and provide support as required for media and other events.
  • Works collaboratively with internal employee engagement specialists to contribute to centralized, coordinated and proactive editorial planning across all internal and external communication platforms.
  • Works with Human Resources including Diversity, Equity and Inclusion (DEI) and Indigenous Cultural Safety teams to ensure the application of safe, equitable and anti-racist lenses.
  • Develops, writes and edits a broad range of communication materials, including web materials, newsletters, brochures, displays, speeches, memos, social media content, and presentations.
  • As part of the Communications management team, provides coverage on PHSA’s media relations line as required/scheduled.


What you bring

Qualifications and Certifications

  • Post-secondary degree in communications, journalism or a related discipline, or an equivalent level of education, training and experience
  • 7 years’ relevant experience in a large, multi-site, unionized environment, preferably with a public sector organization
  • Recent training/experience related to DEI and Cultural Safety is a strong asset for this role.

Communications skills and experience will cover a range of styles, occasions, and audiences, and include demonstrated ability to:

  • Research and write creative and compelling copy for a variety of applications, including electronic newsletters, print publications, and speeches.
  • Create and deliver strategic communication plans, and to respond to the needs of stakeholders in sensitive situations supported by acute awareness of the impact of actions.
  • Use knowledge of legislative policy development and processes of various levels of government to complete tasks; meet tight deadlines, work under pressure, and handle highly confidential and sensitive issues with tact and diplomacy.
  • Lead and support team members with respect, compassion and humility.


As part of the Communications management team, the Manager provides coverage on PHSA’s media relations line as required/scheduled.


What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care, too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’Yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (12) with generous vacation entitlement and accruement.
  • Flexible work options including flextime, work locations and job sharing (eligibility will vary)
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Full-time, regular

Location: 1333 W Broadway, Vancouver

Closing date: Applications will be accepted until position is filled.

Requisition #


What we do

Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.