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Specialized IT Consultant - Senior

CA-Procom

North Bay, ON

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JOB DETAILS
SKILLS
Acceptance Testing, Cloud Computing, Communication Skills, Documentation, Email Marketing, Emerging Technology, Establish Priorities, Federal Government, Government, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology Consulting, Knowledge Transfer, Maintain Compliance, Marketing, Network Administration/Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Salesforce.com, Software Engineering, System Test, Systems Analysis, Team Player, Technical Leadership, Testing, Time Management, Writing Skills
LOCATION
North Bay, ON
POSTED
12 days ago
Senior Specialized IT Consultant On behalf of our client in the Government Services Sector, Procom is looking for an Email Marketing Developer, Salesforce Marketing Cloud Senior Specialized IT Consultant – Job Description 
  • Develop and update Branch ITSM Process Guides in accordance with OPS GO ITS Standards.  
  • Collaborate with internal and external partners to improve, maintain, and develop processes and guides.  
  • Provide technical guidance to stakeholders to ensure adherence to process standards, procedures, and policies.  
  • Draft documentation for I&IT best process procedures and protocols compatible with service management practices.  
  • Offer advice and expertise to external vendors and senior management to contribute to IT strategies and projects.  
  • Monitor compliance with agreements and ensure timely resolution of problems and issues.  
  • Design, implement, and work with the project team to complete relevant documentation in alignment with OPS standards.  
  • Support the testing team during system and UAT testing.  
  • Participate in knowledge transfer activities. 
Senior Specialized IT Consultant – Mandatory Skills 
  • Experience working in service management for the Ontario Government, Federal Government, or Broader Public Sector.  
  • Strong ITSM knowledge and experience.  
  • Experience developing processes and documentation.  
  • Excellent communication skills, both oral and written.  
  • Ability to collaborate with internal and external stakeholders. 
Senior Specialized IT Consultant – Preferred Skills 
  • Knowledge of systems analysis, design, development, configuration, testing, release, and installation principles for ITSM.  
  • Experience identifying process improvements and providing solutions for gaps.  
  • Familiarity with ITSM/ITIL principles, protocols, processes, and standards.  
  • Knowledge of technology management, network infrastructure, and emerging technologies.  
  • Planning, prioritizing, and coordination skills. 
Senior Specialized IT Consultant – Assignment Start Date ASAP – 13 months to start Senior Specialized IT Consultant – Assignment Location Toronto, ON – Work Hybrid

About the Company

C

CA-Procom