30+ days ago


Calgary, AB


Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Electrification business (EL) is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.

You will be the first and consistent point of contact for ABB Distributions Solutions customers and business partners of the Electrification in Canada. Reporting to the Inside Sales and Technical Proposal Manager and using your technical and customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider Electrification and Marketing team.

Your responsibilities

  • Responding to customer inquiries efficiently with confidence and professionalism.
  • Delivering effective solutions to customers with quotation/tender queries by coordinating with internal resources e.g. Sales, Operations, Supply Chain, After-Sales.
  • Providing product suggestions, technical support and competitive cross references.
  • Creating, maintaining and following up on opportunities in Salesforce.
  • Ensuring a positive customer experience, providing regular updates and clarification.
  • Observing the overall process and trends across inquiries and identifying improvement areas.

Your background

  • A degree in Electrical Engineering.
  • Minimum 5 years relevant experience.
  • Good knowledge of electrical diagrams (single line).
  • Familiarity with medium & low voltage products.
  • Experience in reading, evaluating and responding to RFQs, RFIs etc
  • Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues.
  • Knowledge of customer-service principles and practices.
  • Knowledge of Microsoft office. Salesforce an asset.
  • A collaborative, solutions-oriented approach and strong communication skills.

More about us

Named to Forbes 2020 list of top 15 employers in Canada, ABB values the dedication, commitment and expertise of our employees. ABB is an Employment Equity Employer and believes in an inclusive and diverse workforce. Committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to applicant with disabilities and encourage applicants to self-identify in the application process.

Reference Number CA77889924_E5 Publication date 2021-02-26