Technical Support Representative (Accounting Software) On-Site
Concentrix
Belleville, ON
Job Title:
Technical Support Representative (Accounting Software) On-SiteJob Description
The Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use. (Military veterans encouraged to apply.)Title: Technical Support Representative (Accounting Software)
Location: Belleville, ON
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organizationthat nurtures a true people-first, inclusiveculture and a genuine sense of belonging? Would you like to join a company that earns“World's Best Workplaces,”“Best Company Culture,” and “Best Companies for Career Growth”awards every year? Then aTechnical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative, you’ll join an organicallydiverseteamfrom 70+ countries where ALLmembers contribute and support each other’s success and well-being, proudly unitedas “game-changers.” Together, wehelp the world’s best-known brands power a world that worksthrough exceptional customer experiences and tech-poweredinnovation. And due to continued growth, we’relooking for more talentedgame-changersto join our purpose, peopleas passionate about providing outstandingcustomer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunityto reimagine an all-new career journey and develop “friends for life” at the same time.We’ll give you all the training, technologies, and continuingsupportyou’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’s why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you’vealways envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Technical Support Representative, you’ll:
- Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem.
- Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representativerole include:
- Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair, etc., one year or more preferred
- Must be 18 years of age or older
- Must have a high school diploma or GED
- Must have at least one year customer service experience
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Ability to effectively communicate, both written and verbally
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
WHAT’S IN IT FOR YOU
One of ourcompany’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your careerpath and in your personal development. In this role, you’ll also be provided with:
- Paid training (12 days of classroom product training) and performance-based incentives
- Lucrative employee referral bonus opportunities
- Hours of Operation Mon-Fri 9am-9pm EST
- Wage $19.00/hr
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
REIMAGINE THE BEST VERSION OFYOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today anddiscover why over440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN, Belleville, ONLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.