location_0_addressCountryName

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Care Coordinator

ACTIVE

<DIV><DIV><DIV>Join us on our journeyOntario’s health care system is evolving and, as part of Ontario Health, Home and Community Care Support Services Central West (formerly LHIN), in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.  More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.”Are you an experienced Registered Nurse (BScN), Physiotherapist, Occupational Therapist, Speech Language Pathologist, or certified Social Worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.We are currently recruiting for a Part-Time position to work with our Headwaters Hospital team; availability required for a minimum of 4 shifts per bi-weekly pay period.As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. Whether you are working in our office, a local hospital, or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans</LI><LI>Link patients with service providers</LI><LI>Coordinate and monitor care plan delivery</LI><LI>Establish a helping relationship with patients and their families</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected</LI></UL>What must you have?<UL><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario</LI><LI>College of Physiotherapists of Ontario</LI><LI>College of Occupational Therapists of Ontario</LI><LI>College of Audiologists and Speech Language Pathologists of Ontario</LI><LI>Ontario College of Social Workers and Social Service Workers</LI></UL></LI><LI>BScN, or MSW (if applicable)</LI><LI>At least 1 year of experience in a community health setting, preferred</LI><LI>Knowledge of the health care delivery system and community resources</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment</LI><LI>A valid driver’s licence and access to a reliable vehicle</LI><LI>Ability to use a computer in a Windows environment</LI></UL>What would give you the edge?<UL><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics</LI><LI>Ability to speak French or another second language</LI></UL>Who we areHome and Community Care Support Services plays a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community. A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West supports the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for paitients and those who care for them.All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates.</DIV></DIV></DIV>

Community Care Access Centre

Care Coordinator (Headwaters - Part-Time)

<DIV><DIV><DIV>Join us on our journeyOntario’s health care system is evolving and, as part of Ontario Health, Home and Community Care Support Services Central West (formerly LHIN), in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.  More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.”Are you an experienced Registered Nurse (BScN), Physiotherapist, Occupational Therapist, Speech Language Pathologist, or certified Social Worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.We are currently recruiting for Part-Time positions to work on our Hospital team; availability required for between 4-7 shifts per bi-weekly pay period.As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. Whether you are working in our office, a local hospital, or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans</LI><LI>Link patients with service providers</LI><LI>Coordinate and monitor care plan delivery</LI><LI>Establish a helping relationship with patients and their families</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected</LI></UL>What must you have?<UL><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario</LI><LI>College of Physiotherapists of Ontario</LI><LI>College of Occupational Therapists of Ontario</LI><LI>College of Audiologists and Speech Language Pathologists of Ontario</LI><LI>Ontario College of Social Workers and Social Service Workers</LI></UL></LI><LI>BScN, or MSW (if applicable)</LI><LI>At least 1 year of experience in a community health setting, preferred</LI><LI>Knowledge of the health care delivery system and community resources</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment</LI><LI>A valid driver’s licence and access to a reliable vehicle</LI><LI>Ability to use a computer in a Windows environment</LI></UL>What would give you the edge?<UL><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics</LI><LI>Ability to speak French or another second language</LI></UL>Who we areHome and Community Care Support Services plays a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community. A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for paitients and those who care for them.All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates.</DIV></DIV></DIV>

Care Coordinator (Part-Time - Hospital Team)

<DIV><DIV><DIV>Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans</LI><LI>Link patients with service providers</LI><LI>Coordinate and monitor care plan delivery</LI><LI>Establish a helping relationship with patients and their families</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected</LI></UL>What must you have?<UL><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario</LI><LI>College of Physiotherapists of Ontario</LI><LI>College of Occupational Therapists of Ontario</LI><LI>College of Audiologists and Speech Language Pathologists of Ontario</LI><LI>Ontario College of Social Workers and Social Service Workers</LI></UL></LI></UL><UL><LI>2+ years of recent experience in community health or a related field</LI><LI>Knowledge of the health care delivery system and community resources</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment</LI><LI>A valid driver’s licence and access to a reliable vehicle</LI><LI>Ability to use a computer in a Windows environment</LI></UL>What would give you the edge?<UL><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics</LI><LI>Ability to speak French or another second language</LI></UL>Who we are Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community. The Central LHIN is responsible for planning, funding and integrating health services as well as delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. This includes over $2 billion in funding to more than 90 health service providers such as hospitals, long-term care homes, community health centres, mental health and addiction service providers, and community support services.All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion.Central LHIN is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.</DIV></DIV></DIV>

Care Coordinator (RPT-SHRC)

<DIV><DIV><DIV>We are currently recruiting a Care CoordinatorCompetition #:  FY2122-028Date Posted:       May 7, 2021Date Closed:      Until FilledStart Date:         September 27, 2021Reports to:         Manager, Palliative CareCategory:            Temporary Full Time until September 30, 2022Team:                 Palliative Care TeamCurrent primary assigned location:Miss Office, 2655 North Sheridan Way (Currently remote)POSITION OUTLINEThe Home and Community Care Support Services - Mississauga Halton has an exciting opportunity for a Care Coordinator (CC) to join the Palliative Team during a time of strategic focus on palliative care within the Home and Community Care Support Services - Mississauga Halton region and across the province. Transformation of Palliative Care is a strategic initiative for Home and Community Care Support Services - Mississauga Halton, and we are seeking passionate, collaborative and creative professionals to join our team.   We are seeking an excellent communicator, critical thinker, lifelong learner and problem solver.The Palliative CC competencies include: clinical expertise in palliative care, patient and family-centred, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership with inter-professional teams, including providers within the circle of care for individual patients and caregivers, and among the community with partners and colleagues.  Experience in medication management and/or medication reconciliation and familiarity with medical diagnoses and disease trajectories are critical skillsets that will be a focus of recruitment.Responsible for:<UL><LI>Providing care coordination to patients with palliative needs, supporting patients with palliative needs to remain at home and in community through stable, transitional phases, and end of life.</LI><LI>Development of individualized, collaborative care plans and care conferencing</LI><LI>Facilitating communication and collaboration between the inter-professional care team for each patient</LI><LI>Home visits and telephone communication with patients and caregivers; liaison with primary care providers and members of a patients circle of care.</LI><LI>Assessing, planning, coordinating, implementing and reviewing patient needs and services</LI><LI>Providing information to patients and referrals to alternate community resources</LI><LI>Responding to inquiries and request for care in accordance with the patient’s needs; identifies risk factors and urgency for care</LI></UL>QUALIFICATIONS:<UL><LI> A registered health or social work professional including:  registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.</LI><LI>A member in good standing with their applicable regulatory body below: College of Nurses of Ontario College of Physiotherapists of Ontario College of Occupational Therapists of Ontario College of Audiologists and Speech Language Pathologists of Ontario Ontario College of Social Workers and Social Services Workers</LI><LI>A University degree preferred. An equivalent combination of education and experience may be considered.</LI><LI>Minimum two years recent experience in community health or a related field (acute, hospice, home and community care settings).  If allied health professional, relevant clinical medical experience required.</LI><LI>Palliative experience preferred.</LI><LI>Knowledge of community resources and demonstrated ability to collaborate and establish/strengthen care teams</LI><LI>Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e., self-management principles), collaboration with key system partners</LI><LI>Demonstrated skill and experience in providing care in a manner that is culturally responsive and effective with individuals from various backgrounds and diversity.  </LI><LI>Computer literacy and keyboarding skills required</LI><LI>Valid driver’s license and access to a reliable motor vehicle</LI><LI>Insurance that includes driving for business purposes and minimum liability of $1,000,000.</LI><LI>Ability to communicate in French or other languages an asset.                                                                                   </LI></UL>To apply for this vacancy please submit a resume with covering letter referencing FY2122-008 via the following link www.lhinjobs.ca or visit the Home and Community Care Support Services - Mississauga Halton Career Opportunity page at lhinjobs.ca.  Please note, only those candidates selected for an interview will be contacted. Please note that all external new hires must be available to attend a mandatory six weeks full-time (Monday to Friday 8:30 am to 4:30 pm) virtual Orientation starting on September 27,  2021   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.To receive any Home and Community Care Support Services Mississauga Halton document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.</DIV></DIV></DIV>

Care Coordinator - Palliative Care Team

<DIV><DIV><DIV>Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.We are looking to grow our applicant pool with Care Coordinator candidates interested in future full time opportunities. Should you be interested in either Temporary Full Time or Permanent Full Time opportunities, please apply with cover letter and resume, specifying the location(s) for which you would like to be considered.As a valued member of our Home and Community Care portfolio, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans.</LI><LI>Link patients with community service providers.</LI><LI>Coordinate and monitor care plan delivery.</LI><LI>Establish a helping relationship with patients and their families.</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.</LI></UL>What must you have?<UL><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario.</LI><LI>College of Physiotherapists of Ontario.</LI><LI>College of Occupational Therapists of Ontario.</LI><LI>Ontario College of Social Workers and Social Service Workers.</LI></UL></LI><LI>2+ years of recent experience in community health or a related field.</LI><LI>Knowledge of the health care delivery system and community resources.</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills.</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment.</LI><LI>A valid driver’s license and access to a reliable vehicle.</LI><LI>Ability to use a computer in a Windows-based environment.</LI></UL>What would give you an advantage?<UL><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics.</LI><LI>Ability to speak French or another second language.</LI></UL>Who we are:Home and Community Care Support Services South Westis one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.Home and Community Care Support Services is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.Our name has changed but services and contact information remain the same, including home and community care, long-term care home placement and help finding services and local doctors.We recognize that ensuring the best health outcomes starts with empowering its greatest resource, employees. Due to the incredible success of its wellness program available to all staff, our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety. How do I apply?Please visit www.lhinjobs.ca to submit your resume and cover letter. Application deadline is 31 May 2021 at 23:59 hours.All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.We are committed to a culture that values diversity and inclusion.We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.</DIV></DIV></DIV>

Care Coordinator (Future Full Time Vacancies)

<DIV><DIV><DIV>Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.We are currently hiring for the following opportunities.  Candidates must be available to start on June 21st for a 5 week orientation Monday to Friday 8:30 to 4:30:<UL><LI>permanent full-time Care Coordinator at Credit Valley Hospital; hours are Sunday to Thursday 10 am to 6 pm</LI><LI>temporary full-time (10 month contract) Care Coordinator at the Mississauga Hospital; hours are Tuesday to Saturday 10 am to 6 pm</LI></UL>What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans</LI><LI>Link patients with service providers</LI><LI>Coordinate and monitor care plan delivery</LI><LI>Establish a helping relationship with patients and their families</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected</LI></UL>What must you have?<UL><LI>Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker</LI><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario</LI><LI>College of Physiotherapists of Ontario</LI><LI>College of Occupational Therapists of Ontario</LI><LI>College of Audiologists and Speech Language Pathologists of Ontario</LI><LI>Ontario College of Social Workers and Social Service Workers</LI></UL></LI><LI>2+ years of recent experience in community health or a related field</LI><LI>Knowledge of the health care delivery system and community resources</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment</LI><LI>A valid driver’s licence and access to a reliable vehicle</LI><LI>Ability to use a computer in a Windows environment</LI></UL>What would give you the edge?<UL><LI>A university degree preferred (or an equivalent combination of education and experience may be considered)</LI><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics</LI><LI>Ability to speak French or another second language</LI></UL>Who we areLocal Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community. This is a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton LHIN is pivotal in this process. Entrusted with planning, funding, integrating and delivering health care across our region, we are finding better ways to provide high-quality services to the 1.2 million people that call our region home.All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.</DIV></DIV></DIV>

Conseiller

<DIV><DIV><DIV>JOB TITLE:Patient Relations AdvisorSTART DATE:May 2021DURATION:Full Time, PermanentREPORTS TO:Manager, Quality, Safety and RiskDEPARTMENT:Quality, Safety and RiskLOCATION:Home and Community Care Support Services Toronto CentralAt Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.POSITION PURPOSE:Reporting to the Manager, Quality, Safety and Risk, on an interim basis, the Patient Relations Advisor is responsible for creating a safe, responsive and effective environment to understand the patient experience. The Patient Relations Advisor supports clients, caregivers, staff, health care providers and stakeholders by supporting resolution of complaints, sharing compliments, and identifying themes of opportunities for internal and system improvement.MAJOR RESPONSIBILITIES:<UL><LI>Serves as the organization’s point person for patient relations – responds to inquiries and complaints from a range of stakeholders (patients/clients, families, MPPs) – issues may range from information/education to complex service delivery and health or broader system complaints/issues.</LI><LI>Ensures the patient relations process is easily accessed, confidential, impartial, timely, effective, understandable, fair, and equitable – a process through which patients, caregivers and others feel they are heard and that their issues have been reviewed with respect, compassion, objectivity, and thoroughness.</LI><LI>Provides timely response and support to issues as they arise and prioritizes effectively, including ongoing and timely communication with patients and families throughout the process.</LI><LI>Based on nature of an issue, develops a response plan, and leads execution; this may include escalation; coordinating, attending, facilitating and/or mediating discussions to facilitate resolution.</LI><LI>Develops and maintains tracking methods related to understanding patients’ experience</LI><LI>Identifies opportunities for process and system improvements that meet the needs and expectations of patients and caregivers and align with organizational values.</LI><LI>Educates patients and families on policies, protocols, rights and responsibilities.</LI><LI>Identifies themes in concerns raised and communicates to leadership</LI><LI>Liaises with Communications to communicate to staff regarding opportunities and suggestions for improvement to better act in the best interest of patients’/clients’ health and well-being and improve the patient and caregiver experience.</LI><LI>Works closely with the Risk Management, Communications and Home and Community care teams.</LI><LI>Collaborates and cultivates positive relationships internally and externally with a variety of stakeholders to bring resolution to issues.</LI><LI>Identifies patient stories and works with Communications on sharing to celebrate excellence and learn from concerns.</LI><LI>Reviews patient survey results, metrics, and performance indicators and identifies, recommends and acts on opportunities to improve.</LI><LI>Develop briefing notes and presentations on patient complaints as required.</LI><LI>Undertakes environmental scans to identify and share emerging and best practices.</LI></UL>POSITION REQUIREMENTS:Education<UL><LI>Preferred graduate level university degree with specialization in health sciences or relevant field or Relevant undergraduate degree with appropriate experience</LI><LI>5-7 years related experience preferred</LI></UL>Experience:<UL><LI>Experience and training in counselling, mediation, dispute resolution, patient safety, risk management and/or other related disciplines.</LI><LI>Empathetic, approachable and trust worthy.</LI><LI>Knowledge of the Ontario health sector including related legislation (e.g., substitute decision makers, privacy).</LI><LI>Knowledge of patient experience current and emerging best practices.</LI><LI>Knowledge of performance measurement and management.</LI><LI>A drive, passion and creativity toward making it easy for patients to get the care they need.</LI><LI>Self-motivated with exceptional interpersonal, facilitation, negotiation, problem solving, and conflict resolution skills.</LI><LI>Strong coaching/mentoring and training experience.</LI><LI>Demonstrated experience developing partnerships and trust relationships with diverse stakeholders.</LI><LI>Demonstrated capacity to identify and respond quickly to emerging issues and priorities.</LI></UL></DIV></DIV></DIV>

Patient Relations Advisor

<DIV><DIV><DIV>Join us on our journeyOntario’s health care system is evolving and, as part of Ontario Health, the Home and Community Care Support Services Central West (formerly LHIN), in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.  More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.We are currently recruiting for positions (full-time, part-time, and temporary) to work in the community, hospital and initial care teams.As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. Whether you are working in our office, a local hospital, or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans</LI><LI>Link patients with service providers</LI><LI>Coordinate and monitor care plan delivery</LI><LI>Establish a helping relationship with patients and their families</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected</LI></UL>What must you have?<UL><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario</LI><LI>College of Physiotherapists of Ontario</LI><LI>College of Occupational Therapists of Ontario</LI><LI>College of Audiologists and Speech Language Pathologists of Ontario</LI><LI>Ontario College of Social Workers and Social Service Workers</LI></UL></LI><LI>BScN or MSW if applicable</LI><LI>At least 1 year of experience in a community health setting, preferred</LI><LI>Knowledge of the health care delivery system and community resources</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment</LI><LI>A valid driver’s licence and access to a reliable vehicle</LI><LI>Ability to use a computer in a Windows environment</LI></UL>What would give you the edge?<UL><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics</LI><LI>Ability to speak French or another second language</LI></UL>Who we areHome and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community. A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for paitients and those who care for them.All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates.</DIV></DIV></DIV>

<div><div><div>Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<ul><li>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans</li><li>Link patients with service providers</li><li>Coordinate and monitor care plan delivery</li><li>Establish a helping relationship with patients and their families</li><li>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected</li></ul>What must you have?<ul><li>Membership, in good standing, with the applicable regulatory body:<ul><li>College of Nurses of Ontario</li><li>College of Physiotherapists of Ontario</li><li>College of Occupational Therapists of Ontario</li><li>College of Audiologists and Speech Language Pathologists of Ontario</li><li>Ontario College of Social Workers and Social Service Workers</li></ul></li><li>BScN or diploma in Nursing, if applicable</li><li>2+ years of recent experience in community health or a related field</li><li>Knowledge of the health care delivery system and community resources</li><li>Excellent interpersonal, communication, assessment and decision-making skills</li><li>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment</li><li>A valid driver’s licence and access to a reliable vehicle</li><li>Ability to use a computer in a Windows environment</li></ul>What would give you the edge?<ul><li>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics</li><li>Ability to speak French or another second language</li></ul>Who we areHome and Community Care Support Services play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, H&CCSS ensures people have access to the health care they need — at home and in the community. Through a dedicated team of 400+ employees, H&CCSS Waterloo Wellington provides care to almost 39,000 patients each year, including more than 5,800 children. Our work ranges from providing information and referral services, to supporting transitions between hospital, adult day programs, long-term care, and respite or convalescent care.All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.</div></div></div>

<DIV><DIV><DIV>Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.As a valued member of our Home and Community Care portfolio, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.What will you do?<UL><LI>In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans.</LI><LI>Link patients with community service providers.</LI><LI>Coordinate and monitor care plan delivery.</LI><LI>Establish a helping relationship with patients and their families.</LI><LI>Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.</LI></UL>What must you have?<UL><LI>Membership, in good standing, with the applicable regulatory body:<UL><LI>College of Nurses of Ontario.</LI><LI>College of Physiotherapists of Ontario.</LI><LI>College of Occupational Therapists of Ontario.</LI><LI>Ontario College of Social Workers and Social Service Workers.</LI></UL></LI><LI>2+ years of recent experience in community health or a related field.</LI><LI>Knowledge of the health care delivery system and community resources.</LI><LI>Excellent interpersonal, communication, assessment and decision-making skills.</LI><LI>Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment.</LI><LI>A valid driver’s license and access to a reliable vehicle.</LI><LI>Ability to use a computer in a Windows-based environment.</LI></UL>What would give you an advantage?<UL><LI>Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics.</LI><LI>Ability to speak French or another second language.</LI></UL>Who we are:Home and Community Care Support Services South Westis one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.Home and Community Care Support Services is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.Our name has changed but services and contact information remain the same, including home and community care, long-term care home placement and help finding services and local doctors.We recognize that ensuring the best health outcomes starts with empowering its greatest resource, employees. Due to the incredible success of its wellness program available to all staff, our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety. How do I apply?Please visit www.lhinjobs.ca to submit your resume and cover letter. Application deadline is 30 April 2021 at 23:59.All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.We are committed to a culture that values diversity and inclusion.We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.</DIV></DIV></DIV>

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