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ADAPTED_NOW

Account Specialist

Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.

Salary

ACTIVE

YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>05/30/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>** 7 week Training attendance is mandatory.<br/>**Work shifts from Monday to Friday, including Saturdays and Sundays.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p/></li></ul><p><b>Qualifications:</b></p><ul><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Salary</b><b>:</b></p></div></div></div></div></div></div></div>$33,850.00 - $49,500.00<p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Pay Type: </b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

BMO Financial

Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

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Sales Representative

Additionally, we work closely with the International Union of Police Associations on the Child Safe Program, a unique initiative designed to expedite the Amber Alert process and enhance community safety. In their first year, the average representative typically earns between $50K and $70K, with top performers achieving even higher incomes depending on their work ethic, dedication, and effort.

KBSkills

<p><strong>Excellent Opportunity Awaits</strong></p><p>We are seeking dedicated and outgoing licensed insurance agents to join our team in Canada. Qualified candidates will collaborate with our executives to achieve professional success.</p><p><strong>Why </strong><strong>Globe Life American Income Division</strong><strong>?</strong></p><p>Globe Life American Income Division is proud to be the only 100% unionized insurance company (Proud Member of UFCW). We currently service over 48,000 labor unions, credit unions, and associations. Additionally, we work closely with the International Union of Police Associations on the Child Safe Program, a unique initiative designed to expedite the Amber Alert process and enhance community safety.</p><p><strong>What We Offer:</strong></p><ul><li>Extensive classroom and field training.</li><li>Constant support from management and peers.</li><li>An unparalleled compensation program including weekly advances, bonuses, renewals, and a lifetime-vesting program.</li><li>Company-provided resources—our representatives are not subjected to cold-calling, solicitation, or high-pressure sales tactics.</li><li>Union benefits such as health care reimbursement, a stock purchase program, and a union-negotiated retirement plan.</li></ul><p><strong>Compensation:</strong></p><ul><li>In their first year, the average representative typically earns between $50K and $70K, with top performers achieving even higher incomes depending on their work ethic, dedication, and effort.</li></ul><p><strong>Our Mission:</strong></p><p>At Globe Life American Income Division, our mission is to protect every child and serve all working families. If you are a genuine, hard-working individual seeking a meaningful career beyond the typical 9-5, and want to help families, we want to hear from you.</p><p><strong>Available Positions:</strong></p><ul><li>Full-Time (F/T) and Part-Time (P/T) positions available.</li><li>Opportunities to pursue management and the chance to operate your own agency immediately.</li></ul><p><strong>Apply Now!</strong></p>

<p>American Income Life Insurance Company (AIL) is one of the largest providers of supplemental insurance coverage to labor unions, credit unions, and associations.<br><br> What sets AIL apart from other insurance Companies? Besides our rapid growth and expansion, superior industry ratings, outstanding compensation package - we make a difference in people's lives! Our life insurance protects the lives of hardworking people internationally.<br><br> American Income Life gives you the opportunity to earn as much as you desire. At AIL you can learn how to recruit, train, develop, and manage others. We can also teach you how to build an Agency or expand your operation to other states. If you find yourself in a job without the compensation to match your ability or without the flexible schedule you desire, AIL might be the solution to your dilemma. With a wealth of ambition comes a wealth of earning potential!</p>

American Income Life

Child Protection/Welfare

Cold Calling Skills

Compensation and Benefits

Credit Union

Healthcare Reimbursement

Insurance

Labor Unions

Retirement Plan

Sales

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