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Technical Services Associate

As a Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng working from home, you’ll: Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.). As aremoteCustomer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”

Salary

KBSkills

ACTIVE

HOUR

<p style="text-align:inherit"/><p style="text-align:left">Job Title:</p>Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng<p style="text-align:inherit"/><p style="text-align:left">Job Description</p><p>Title: Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng</p><p>Location: Oshawa, Ontario</p><p/><p><b>JOB DESCRIPTION</b></p><p/><p>The Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)</p><p/><p><b>A NEW CAREER POWERED BY YOU</b></p><p/><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “<b>World’s Best Workplaces</b>,” “<b>Best Company Culture</b>,” and “<b>Best Companies for Career Growth</b>” awards every year? Then aremoteCustomer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng position at Concentrix is just the right place for you!</p><p/><p>As aremoteCustomer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.</p><p/><p><b>CAREER GROWTH AND PERSONAL DEVELOPMENT</b></p><p><br/>This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.</p><p/><p><b>WHAT YOU WILL DO IN THIS ROLE  </b></p><p/><p>As a Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng working from home, you’ll:</p><ul><li>Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)</li><li>Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts</li><li>Handle contacts from Automotive dealerships across Canada & the US.</li><li>Track information and update cases</li><li>Perform follow ups on existing cases and close cases, as required</li><li>Deliver expert customer experiences…with a smile.</li></ul><p/><p><b>YOUR QUALIFICATIONS</b></p><p/><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Engrole include:</p><ul><li>Class A Automotive License (310s - Red Seal)</li><li>Valid Driver’s License</li><li>5 year automotive experience with repairs/diagnostics</li><li>Strong aptitude for technical/mechanical repairs</li><li>Effective diagnostic aptitude, with strong time management skills</li><li>Strong communication and computer software skills</li><li>Fluent in English and French</li></ul><p/><p><b>WHAT’S IN IT FOR YOU</b><br/> </p><p>One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:</p><ul><li>The base salary range for this position is $28.63 - $40.87/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.</li><li>DailyPay enrollment option to access pay "early," when you want it</li><li>Health and wellness programs with trained partners to help promote a healthy you</li><li>A modern, state-of-the-art office setting with advanced technologies and a great team</li><li>Mentorship programs that support your rewarding career journey </li><li>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li><li>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li></ul><p/><p><b>REIMAGINE THE BEST VERSION OF YOU!  </b><br/> </p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”</p><p style="text-align:inherit"/><p style="text-align:left">Location:</p>CAN Oshawa<p style="text-align:inherit"/><p style="text-align:left">Language Requirements:</p><p style="text-align:inherit"/><p style="text-align:left">Time Type:</p>Full time<div><div><div><div><div><div><div><p style="text-align:left"><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</b></p></div></div></div></div></div></div></div><div><div><div><div><div><div><div><p>Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.</p></div></div></div></div></div></div></div>

Concentrix

Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng

salaryMin

salaryMax

payPeriod

currency

Automotive Repair and Maintenance

Class A License

Communication Skills

Community Support

Computer Software

Customer Experience

Customer Relations

Customer Support/Service

Diversity

Driver's License

English Language

French Language

Genetics

Identify Issues

Leadership

Mentoring

Military

Multilingual

Problem Solving Skills

Root Cause Analysis

Sustainability

Technical Support

Time Management

Work From Home

pxappcastusd

Product Development Specialist

The team is seeking a Senior Specialist of Product Development for digital payment risk assessment solutions who will: • Drive product development of identity risk AI model-based services for digital commerce, including network tokens and wallets in partnership with cross-functional teams, including data science, engineering, authentication product, regional partners and commercialization. A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.

<p><b>Our Purpose</b></p><p/><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p/><p><b>Title and Summary</b></p><h3></h3><p>Senior Specialist, Product Development, Identity Solutions</p><h3></h3><p style="text-align:inherit">Who is Mastercard? <br/><br/>Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. <br/><br/>Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. <br/><br/>Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. <br/><br/>Role<br/><br/>The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.<br/>A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.<br/><br/>The team is seeking a Senior Specialist of Product Development for digital payment risk assessment solutions who will:<br/>• Drive product development of identity risk AI model-based services for digital commerce, including network tokens and wallets in partnership with cross-functional teams, including data science, engineering, authentication product, regional partners and commercialization. This role will focus specifically on supporting Authentication Risk Solutions used to provide risk scores and on-behalf-of authentication services to both issuers and acquirers <br/>• Translate market needs into product strategy to ensure profitable growth of Payment Verification services<br/>• Evaluate and prioritize product and feature ideas, markets and opportunities based on customer insight, market opportunity, and team objectives<br/>• Manage development of business requirements with engineering and data science teams; actively monitor and manage holistic product development schedule<br/>• Define and monitor success metrics and KPIs to ensure effectiveness of product offerings<br/>• Ensure KPIs, product documentation, training, and other necessary components are completed as products transition from development to operational phases of their lifecycle.<br/>• Develop and drive the execution of go-to-market plans with commercialization and regional teams<br/>• Partner with other Mastercard product areas to deliver customer-focused, holistic value propositions<br/><br/>All About You<br/><br/>• Demonstrable experience in product conceptualization, design, and commercialization and/or data science; past experience of Product Management, Data Science or related role preferred<br/>• Experience and/or knowledge of digital identity, machine learning models, ecommerce, payments fraud, card testing attacks, EMV 3D-Secure specifications, and security technologies are preferred<br/>• Demonstrated track record achieving business objectives and building business relationships within a large matrixed organization<br/>• Experience translating and applying customer feedback (internal, external) for product development<br/>• Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships<br/>• Ability to write SQL queries and Python scripts<br/>• Comfortable with ambiguity and resilient when tackling challenges <br/>• Ability to analyze complex issues and provide direction towards resolution<br/>• An entrepreneurial, self-starter mindset with a bias for action<br/>• Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.<br/>• Bachelor’s degree required, advanced degree or MBA is helpful<br/><br/>#securitysolutions</p><h3></h3><p style="text-align:inherit">Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.</p><h3></h3><p style="text-align:inherit"/><p style="text-align:left"><b>Corporate Security Responsibility</b></p><p style="text-align:left"><br/>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p style="text-align:left">Abide by Mastercard’s security policies and practices;</p></li><li><p style="text-align:left">Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p style="text-align:left">Report any suspected information security violation or breach, and</p></li><li><p style="text-align:left">Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p></li></ul><p style="text-align:inherit"><br/></p><p style="text-align:inherit"><br/></p><p style="text-align:inherit"><br/></p><p style="text-align:inherit"/>

Mastercard

Senior Specialist, Product Development, Identity Solutions

Artificial Intelligence (AI)

Authentication

Business Administration

Business Development

Computer Networks

Cross-Functional

Customer Retention/Renewal

Customer/Client Research

Data Quality

Data Science

Ecosystems

Entrepreneurship

Establish Priorities

Green Construction

Information Assets

Information/Data Security (InfoSec)

Internet Security

Machine Learning

Market Entry Strategy

Matrix Management

Metrics

Performance Metrics

Presentation/Verbal Skills

Product Design

Product Development

Product Documentation

Product Management

Product Strategy

Product Testing

Project/Program Management

Python Programming/Scripting Language

Requirements Management

Risk

Risk Analysis

Risk Management

Risk Modeling

SQL (Structured Query Language)

Thought Leadership

Website Conversion

Writing Skills

eCommerce

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