Identify, define, model, and document business needs, including the ability to: Model and document technical solutions, Develop and present business cases including feasibility studies, risk assessments and cost-benefit analysis of solution alternatives, Define and document product and funding for development and ongoing support, Develop presentations, reports, and submissions required by clients to secure approval and funding from the executive or treasury board, and. executives, contractors, technical experts, nai ve users) to develop and implement: Automated business processes, Service agreements with service consumers and suppliers, Appropriate service management processes, Training/educational materials, and.