Concierge Job Overview Those in concierge jobs work in customer-facing roles within environments like guest ...
Concierge Job Overview
Those in concierge jobs work in customer-facing roles within environments like guest accommodations, apartment buildings and office buildings.
They may perform duties that include:
- Scheduling appointments
- Performing tasks similar to those of a hotel receptionist
- Making travel arrangements
- Greeting visitors
- Answering the phone and routing calls to the proper department
- Keeping the premises secure by observing traffic into and out of a building
- Assisting guests with queries
- Giving directions or advice
- Booking event space
- Confirming details with outside parties
If you have worked in guest service, or have experience as an administrative assistant, transitioning into a concierge position is a logical next step if you enjoyed the earlier work and want to continue in a similar job that usually comes with a great deal of responsibility. Good organizational skills, a love for people, and effective communications skills are essential for success in a concierge position.
Concierge Job Education Requirements
Completing high school is a requirement for most concierge positions. Depending on the specific role you accept, a two-year apprenticeship or a college program that teaches front desk skills may be required. All provinces also make it possible to get a trade certification as a guest service professional. Although doing so is voluntary, it could help you stand out in a crowded candidate pool.
Concierge Job Market
Through the year 2020, analysts believe there will be a surplus of qualified candidates compared to the number of available concierge jobs. However, more than 80 percent of openings will come about when people retire from the industry. People who have recently left school will make up most of the candidates for concierge jobs, with immigrants coming in a distant second. Because conditions in the concierge industry can be demanding, and they usually do not need extremely specialized skills, many people ultimately decide not to devote their entire working lives to these roles. However, the time spent in a concierge position offers many skills that are valuable in other sectors.
Concierge Job Salary Information
Depending on experience, the hourly rate for a concierge role ranges from about C$11 to C$18, with the average being C$14. Some concierge staff members may earn more than that by getting tips.
If you love helping people and don't mind multitasking, you may excel in a concierge role. Over time, provided you are able to showcase your strengths and demonstrate versatility, it may be possible to move into a supervisory concierge role where you direct several people who are part of the same hospitality team.