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Customer Services Representative

The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

KBSkills

ACTIVE

<div><div> This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. </div><div><br/>The individual selected for this role will be expected to work at Store #8792, located at: 2141 Government St. Victoria, BC V8T 4P2 </div></div><p>At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p><p>Life … with rewards, benefits and the flexibility to enhance your health and well-being <br/>Career … with opportunities to learn, develop new skills and grow your contribution <br/>Connection … with an inclusive team and commitment to our own and broader communities <br/>It's all here for you... let's Create Your <b>Possible</b></p><p>At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p><p><b>What is the Process to get Started?</b><br/>Step 1 – Online Application<br/>Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br/>Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p><p>Step 2 – Digital Interview<br/>Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions <br/>You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p><p>Step 3 – In-Store Interview<br/>Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p><p>Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.</p><p>The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law<br/><br/>Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p><p>Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>Ensure high levels of customer satisfaction through excellent sales service</li><li>Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>Build productive trust relationships with wholesale and retail customers</li><li>Process sales transactions accurately and consistent with policies and procedures</li><li>Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>Maintain precise work order files and formulas</li><li>Pull appropriate products from the sales floor or warehouse</li><li>Tint and mix products, as needed, to customer specifications</li><li>Stock shelves and set up displays</li><li>Clean store equipment</li><li>Load/unload delivery trucks</li><li>Assist in making deliveries, as needed</li><li>Maintain in-stock and presentable condition assigned areas</li><li>Remain knowledgeable on products offered and discuss available options</li><li>Comply with inventory control procedures</li><li>Suggest ways to improve sales </li></ul></div><div><div><strong>Minimum Requirements:</strong></div><div><ul><li>Must be at least eighteen (18) years of age </li><li>Must be legally authorized to work in the country of employment</li><li>Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li></ul></div><div><strong>Preferred Qualifications:</strong></div><div><ul><li>Have a valid, unrestricted Driver’s License</li><li>Have at least a High School diploma or GED</li><li>Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>Have previous work experience selling paint and paint related products</li><li>Have previous work experience operating tinting and mixing equipment</li><li>Ability to read, write, comprehend, and communicate in more than one language</li></ul></div></div><div>  </div>

Sherwin-Williams

Store Customer Service Specialist

Compensation and Benefits

Customer Satisfaction

Customer Support/Service

Driver's License

Government

High School Diploma

Inventory Management

Legal

Loading/Unloading

Meet Sales Quota

Needs Assessment

Order Picking/Packing

Painting (Facilities and Maintenance)

Problem Solving Skills

Quality Management

Retail

Sales

Salon Services

Transaction Processing/Management

Warehousing

Wholesale Industry

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