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Technical Services Associate

As a Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng working from home, you’ll: Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.). As aremoteCustomer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”

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<p style="text-align:inherit"/><p style="text-align:left">Job Title:</p>Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng<p style="text-align:inherit"/><p style="text-align:left">Job Description</p><p>Title: Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng</p><p>Location: Oshawa, Ontario</p><p/><p><b>JOB DESCRIPTION</b></p><p/><p>The Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)</p><p/><p><b>A NEW CAREER POWERED BY YOU</b></p><p/><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “<b>World’s Best Workplaces</b>,” “<b>Best Company Culture</b>,” and “<b>Best Companies for Career Growth</b>” awards every year? Then aremoteCustomer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng position at Concentrix is just the right place for you!</p><p/><p>As aremoteCustomer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.</p><p/><p><b>CAREER GROWTH AND PERSONAL DEVELOPMENT</b></p><p><br/>This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.</p><p/><p><b>WHAT YOU WILL DO IN THIS ROLE  </b></p><p/><p>As a Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng working from home, you’ll:</p><ul><li>Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)</li><li>Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts</li><li>Handle contacts from Automotive dealerships across Canada & the US.</li><li>Track information and update cases</li><li>Perform follow ups on existing cases and close cases, as required</li><li>Deliver expert customer experiences…with a smile.</li></ul><p/><p><b>YOUR QUALIFICATIONS</b></p><p/><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Engrole include:</p><ul><li>Class A Automotive License (310s - Red Seal)</li><li>Valid Driver’s License</li><li>5 year automotive experience with repairs/diagnostics</li><li>Strong aptitude for technical/mechanical repairs</li><li>Effective diagnostic aptitude, with strong time management skills</li><li>Strong communication and computer software skills</li><li>Fluent in English and French</li></ul><p/><p><b>WHAT’S IN IT FOR YOU</b><br/> </p><p>One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:</p><ul><li>The base salary range for this position is $28.63 - $40.87/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.</li><li>DailyPay enrollment option to access pay "early," when you want it</li><li>Health and wellness programs with trained partners to help promote a healthy you</li><li>A modern, state-of-the-art office setting with advanced technologies and a great team</li><li>Mentorship programs that support your rewarding career journey </li><li>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li><li>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li></ul><p/><p><b>REIMAGINE THE BEST VERSION OF YOU!  </b><br/> </p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”</p><p style="text-align:inherit"/><p style="text-align:left">Location:</p>CAN Oshawa<p style="text-align:inherit"/><p style="text-align:left">Language Requirements:</p><p style="text-align:inherit"/><p style="text-align:left">Time Type:</p>Full time<div><div><div><div><div><div><div><p style="text-align:left"><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</b></p></div></div></div></div></div></div></div><div><div><div><div><div><div><div><p>Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.</p></div></div></div></div></div></div></div>

Concentrix

Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng

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Automotive Repair and Maintenance

Class A License

Communication Skills

Community Support

Computer Software

Customer Experience

Customer Relations

Customer Support/Service

Diversity

Driver's License

English Language

French Language

Genetics

Identify Issues

Leadership

Mentoring

Military

Multilingual

Problem Solving Skills

Root Cause Analysis

Sustainability

Technical Support

Time Management

Work From Home

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