location_0_addressRegionName

location_0_addressCountryName

OFFSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Customer Services Representative

Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. This role provides the opportunity to: · Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations.

KBSkills

ACTIVE

Client ID: 0Client Services Associate - Calgary The Opportunity:  Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.This role provides the opportunity to:·        Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations·        Build a foundation for long-term career growth in a growing, entrepreneurial IT firmThe Role:  Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses full understanding and is able to perform or back up all duties listed in this job description.Job Responsibilities:  <ul style="margin-top:0cm"><li class="MsoNormal">Create and maintain an excel tracking system for all new pre-identified candidates/active consultants</li><li class="MsoNormal">Submit and manage all inquiries relating to the contract management process via ticketing system JIRA</li><li class="MsoNormal">Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)</li><li class="MsoNormal">Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews</li><li class="MsoNormal">Act as a subject matter expert for clients and consultants on the various legal status classifications</li><li class="MsoNormal">Schedule communications to consultants with regards to payment processing and timesheet deadlines</li><li class="MsoNormal">Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards</li><li class="MsoNormal">Develop and update strategies for a smoother consultant and client experience</li><li class="MsoNormal">Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires</li><li class="MsoNormal">Assist external managers in determining total billable rates for all new pre-identified candidates</li><li class="MsoNormal">Complete candidate submissions and finalize onboarding activities within the VMS portals</li><li class="MsoNormal">Conduct quarterly audits on consultant documentation and onboarding requirements</li><li class="MsoNormal">Monitor expiring contracts and provide notice for a smooth off-boarding experience</li><li class="MsoNormal">Investigate AR discrepancies and follow up with the client or contractor as needed</li><li class="MsoNormal">Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices</li><li class="MsoNormal">Create credit/debit memos to balance records within the Vendor Management System Fieldglass</li></ul> Minimum Requirements:  <ul style="margin-top:0cm"><li class="MsoNormal">Minimum 2 years of professional experience in a customer service or sales support role</li><li class="MsoNormal">Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis</li><li class="MsoNormal">Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes</li><li class="MsoNormal">Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint</li><li class="MsoNormal">Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients</li><li class="MsoNormal">Detail oriented</li><li class="MsoNormal">Strong commitment to excellent customer service</li><li class="MsoNormal">Ability to prioritize workflow and meet deadlines</li><li class="MsoNormal">Ability to handle confidential and proprietary information</li><li class="MsoNormal">Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed</li></ul>

Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.

Successfully meeting the needs of Fortune 500 clients since 1978, Procom has 14 offices across North America, with over 8,500 skilled professionals currently on assignment.

Our business succeeds because we are reliable and our clients trust us, and we work hard to earn that trust by providing keen insight and a commitment to transparency. Through ongoing partnerships, we have become recognized as the market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent.

With prestigious recognition, including being named one of Deloitte’s Best Managed Companies each year since we first qualified in 2006, we are extremely proud of what we’ve accomplished.

In every aspect, we rely on the excellence of individuals to make a difference. We know that people matter. And we want to work with you.

Procom Inhouse Team

Client Services Associate

Accounts Receivable

Administrative Procedures

Administrative Skills

Atlassian JIRA

Auditing

Billing

Consulting

Contract Management

Contract Review

Customer Experience

Customer Support/Service

Detail Oriented

Documentation

Entrepreneurship

Establish Priorities

Human Resources

ISO (International Organization for Standardization)

Interpersonal Skills

Legal

Microsoft Office

Microsoft Outlook

Microsoft SharePoint

Onboarding

Payment Processing

Payroll Administration

Problem Solving Skills

Product Lifecycle

Provider Contracting

Sales Management

Sales Support

Strategic Planning

Tax Regulations

Team Lead/Manager

Team Player

Time Management

VMS Operating System

Vendor/Supplier Management

monster

Safety Consultant

Reporting to the Supervisor, Personal Safety Services, the Field Safety Advisor plays an essential role in ensuring that field safety support is provided to employees and contractors, safety related equipment is serviced and maintained, and CF stays current with respect to company and legislative requirements. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world's transition to clean energy. Function: Environmental, Health & Safety Job Summary: CF Industries is currently seeking a Field Safety Advisor to join our Environmental, Health & Safety (EHS) Department, located at our Medicine Hat Complex. Reporting to the Supervisor, Personal Safety Services, the Field Safety Advisor plays an essential role in ensuring that field safety support is provided to employees and contractors, safety related equipment is serviced and maintained, and CF stays current with respect to company and legislative requirements. Job Description: What you'll do:<ul><li>Develop & provide EHS support and leadership to facility personnel through practical knowledge of corporate EHS requirements, professional advice, training, mentoring and coaching with the objective of achieving an incident free workplace.</li><li>Manage EHS contractors by planning, scheduling and executing work onsite</li><li>Ensure EHS managed equipment is inspected and maintained at the required frequency.</li><li>Identify and help interpret current and potential EHS regulatory or corporate requirements that will affect the facility.</li><li>Work with affected departments to create, implement and maintain EHS policies, programs and processes that meet or exceed the regulatory and corporate requirements.</li><li>Monitor and measure the effectiveness of facility EHS processes and identify improvement opportunities where necessary.</li><li>Facilitate and support CF's incident, near miss and hazard ID reporting and investigation processes with a focus on security and emergency response.</li><li>Support and facilitate EHS initiatives such as audits, drills and exercises. Provide additional EHS support when requested for turnarounds and outages as required.</li><li>Proactively work to identify EHS challenges and offer practical solutions/recommendations to resolve the challenges.</li></ul>Required Skills<ul><li>A ctively working in a field safety role and pursuing accreditation in the safety field </li><li>Field safety experience with demonstrated results.</li><li>Organized and schedule driven.</li><li>Looking to learn new skills and take on challenges</li></ul> The following would be considered an asset: <ul><li>Industrial plant setting experience </li><li>Emergency Response training - such as firefighting, high angle rescue, hazardous materials response.</li><li>Other related EHS experience (Industrial Hygiene, behaviour-based safety, etc.)</li><li>Knowledge of Microsoft Suite, electronic information systems and graphics software</li><li>Leadership: Demonstrated knowledge, skills, abilities and attributes to perform successfully in the key areas of People Leadership, Results Leadership, Thought Leadership & Self Leadership.</li><li>Time Management: Identifies, establishes priorities, and executes tasks to consistently deliver results within required timelines.</li><li>Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</li><li>Coaching and training: Ability to empower others through active listening, collaboration, training, education and technical advice.</li><li>Judgment and decision-making: An understanding of your own personal knowledge and limitations when considering long and short-term decisions and recommendations.</li></ul> This is a temporary, full-time position for approximately 18 months. This position will remain open until September 3, 2025. FMLA: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Employee Polygraph Protection Act https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf <ul><li> Employees in Canada can learn more about their rights by viewing the "Canadian Human Rights Act". </li></ul> If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at talentacquisition@cfindustries.com. JOIN OUR TALENT NETWORK

CF Industries

Field Safety Advisor (Temporary)

Academic Advice

Alternative Energy

Calendar Management

Coaching

Emergency Response

Environmental Health

Equipment Maintenance/Repair

Firefighting

Graphics Software

Hazardous Materials/Substances

Identify Issues

Industrial Hygiene

Information Technology & Information Systems

Investigative Reports

Leadership

Logistics

Manufacturing

Medicine

Mentoring

Microsoft Product Family

On Site Support

Options Analysis

Organizational Skills

Process Improvement

Project/Program Management

Regulations

Safety/Work Safety

Stewardship

Thought Leadership

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