Customer Service Jobs in Hamilton, ON Overview Customer services professionals interact directly with customers by ...
Customer Service Jobs in Hamilton, ON Overview
Customer services professionals interact directly with customers by answering their questions, listening to their concerns, and resolving their issues. They often serve as experts on products and services and can advise customers about these items in detail. Customer service professionals also process customer orders and take payments. They keep records of customer interactions and advise customers about sales and promotions. These professionals may work with customers over the phone or in person, such as in retail sales positions.
Hamilton, ON Customer Service Job Market
The market for customer service jobs in Hamilton, ON is fair through 2016. Growth in this field is expected to be moderate, while an average number of professionals are expected to leave or retire from the field. Turnover will likely contribute to job openings, but many professionals in this field continue to suffer from unemployment.
Customer service professionals who have experience with inside sales, customer relationship management (CRM), data processing, and customer relations should be positioned to excel in this field. Those who pursue growth in this field often go on to become customer service managers, office administrators, administrative coordinators, executive assistants, and retail store managers.
Customer Service Salaries in Hamilton, ON
Customer service professionals in Hamilton, ON earn an average of $32,000 a year. This annual salary includes up to C$2,800 in bonuses, C$4,750 in profit sharing, and an impressive C$10,500 in sales commissions. Those on the low end of the salary scale earn about C$11 an hour, while those on the high end of the scale earn up to C$27 an hour. Experience contributes somewhat to customer service representative salaries, as entry-level professionals earn about C$32,000 a year, while those with over 20 years of experience earn up to C$39,000 a year.