location_0_addressRegionName

location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Services Analyst

Role Overview: The Servicing Analyst will focus on processing transactions and managing internal service requests in a high-volume remote environment, with minimal face-to-face customer interaction. - Handle internal customer inquiries via phone or email, primarily involving transaction status, claim updates, or account adjustments.

ACTIVE

BMO is currently sourcing for a Servicing Analyst to support back-office operations. This is a hybrid contract role in Toronto (remote with the expectation of in-office work when required). Role Overview: The Servicing Analyst will focus on processing transactions and managing internal service requests in a high-volume remote environment, with minimal face-to-face customer interaction. The role is crucial for maintaining accurate records and ensuring compliance with financial transaction processing requirements. Key Responsibilities: - Process and manage service or billing-related transactions accurately and efficiently. - Handle internal customer inquiries via phone or email, primarily involving transaction status, claim updates, or account adjustments. - Maintain accurate and up-to-date records of all service activities and communications. - Escalate unresolved issues to the appropriate departments for further investigation and resolution. - Collaborate with internal teams to ensure service levels and quality standards are met. - Adhere to compliance and regulatory requirements related to financial transaction processing. Must-Have Skills: - High School Diploma or equivalent. - 3-5 years of experience in a customer service or back-office processing environment, preferably within financial services or banking. - Strong verbal and written communication skills. - High attention to detail and accuracy in data entry and record-keeping. - Proficiency with Microsoft Outlook and other data entry or case management tools. - Ability to manage time independently and prioritize multiple tasks in a remote setting. Ideal Candidate: - Experience with transaction-related inquiries and system updates. - Familiarity with compliance and regulatory requirements in financial services. - Proven ability to work effectively in a remote environment.

CA-Procom

Service Analyst

Customer Service jobs in Vaughan are available on Monster! Explore the right opportunities for you and apply quickly and easily.

Customer Service Jobs in Vaughan

CA-Procom