Customer service representatives perform a variety of tasks to make sure customers have positive experiences. While the job can differ greatly from company to company, many customer service jobs involve:
Updating payment information
Recommending services and products
Resolving customer disputes and concerns
The job requires good communication skills. Customer service representatives also need to know how to follow instructions closely and find creative solutions to problems.
Customer Service Representative Job Education Requirements
Companies set their own education requirements for customer service representatives. Many only require a high school diploma. Having a college education, however, can make it easier for customer service professionals to pursue more challenging positions.
Many customer service professionals start their careers working call center jobs. As they gain more experience, they may experience promotions with more responsibilities.
Customer Service Representative Job Market
The job market for customer service representatives is expected to grow at an average rate. Service representatives who have skills in areas like finance or computer science may qualify for related positions. Exploring these options can make it easier for professionals to find rewarding jobs.
Customer Service Representative Job Salary Information
Salaries for customer service representatives vary significantly based on job title and industry. The median wage for someone working at a call centre is about C$16.20 an hour (about C$33,700 annually). A customer service agent working for an airline, however, can expect to earn about C$19.00 an hour (C$39,000).
Customer service professionals who have several years of experience may want to pursue positions that pay higher salaries. A customer care manager can expect to earn about C$22.67 per hour (C$47,000). Companies in Saskatchewan tend to pay their customer care managers the highest wages in the country. The median hourly wage in Saskatchewan is C$28.46 (about $60,000 per year).