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ADAPTED_NOW

Account Specialist

Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.

Salary

KBSkills

ACTIVE

YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>07/21/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>105-119-129 rue St-Jacques O<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>Salary - $48,500 with possible monthly bonus</p><p>Strong mandatory training of 7 weeks - starting in June</p><p>Schedule may vary between Monday through Sunday (day or evening)</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p><b>Qualifications:</b></p></li><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><p style="text-align:inherit"/><p style="text-align:left">You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.</p><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Salary:</b></p></div></div></div></div></div></div></div>$36,000.00 - $54,500.00<div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Pay Type:</b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

BMO Financial

(Remote/Hybrid) Bilingual Account Specialist, Early Stage Collections

salaryMin

salaryMax

payPeriod

currency

Auditing

Best Practices

Coaching

Communication Skills

Consumer Regulations

Continuous Improvement

Credit and Collections

Customer Support/Service

Data Analysis

Documentation

Economic Growth

English Language

Foreclosures

French Language

Industry/Trade Analysis

Loan Restructuring

Loans

Long-Term Profit

Loss Mitigation

Market Trend Analysis

Multilingual

Needs Assessment

Network Administration/Management

Network Support

Organizational Skills

Outbound Marketing

Presentation/Verbal Skills

Problem Solving Skills

Promotional Programs

Provincial Laws and Regulations

Recruiting/Staffing Agency

Regulations

Relationship Management

Risk

Sales

Team Player

Transaction Processing/Management

Trend Analysis

Vendor/Supplier Quality Management

Writing Skills

pxappcastusd

OTHER

Registered Nurse (RN)

Ensure the supply, control, and safekeeping of drugs and narcotics, ensure protocols are followed on all assigned shifts * Responsible for assessing, planning, implementing and evaluating nursing care to meet the physical, psychological, emotional, spiritual, cultural and social needs of the residents. Vulnerable Sector Police Check and/or Adult Abuse Registry Check, Clear Criminal Record check All staff are required to provide proof of vaccination, adhere to COVID-19 prevention protocols, and wear a mask at all times.

<p>We are seeking Registered Nurses (RNs) to start work as soon as possible in the Conway, area.</p><p>Shifts would be early morning, afternoon, evening, overnight with <strong>consistent hours and a set schedule until further notice.</strong></p><p><strong>Responsibilities</strong></p><ul><li>To provide nursing care in accordance with established policy, physician's orders, the resident plan of care, and within the scope of practice of an RN.</li><li>Utilize sound nursing practice principles to ensure the delivery of excellent nursing and personal care in the assigned home area(s).</li><li>Ensure a timely and accessible admission for the residents including a comprehensive orientation to the home and the services offered within the home</li><li>Ensure that resident transfers and discharges are timely and safe</li><li>Ensure the supply, control, and safekeeping of drugs and narcotics, ensure protocols are followed on all assigned shifts * Responsible for assessing, planning, implementing and evaluating nursing care to meet the physical, psychological, emotional, spiritual, cultural and social needs of the residents</li></ul><ul></ul><p><strong>Requirements</strong></p><ul><li>Bachelor of Science – Nursing (BScN), Bachelor of Nursing (BN), or equivalent</li><li>Current registration as a Registered Nurse with the College of Nurses</li><li>Current Basic Cardiac Life Support (BCLS) certification</li><li>Basic computer proficiency</li><li>Valid First Aid and CPR Certificate</li><li>Strong written and verbal English communication skills</li><li>Deals with others in an effective, compassionate and supportive manner</li><li>Respects each resident as an individual and is aware of his/her need for self-respect and privacy, and the right to share in decisions about his/her care</li><li>Knowledge of the Long Term Care Act, Program Standards for Long Term Care, the appropriate sections of the Health Disciplines Act, Occupation Health and Safety Act, Pharmacy Act, Food and Drugs Act (Canada), Narcotic Control Act (Canada), Coroners Act, College of Nurses of Ontario Standards of Practice and other pertinent Federal, Provincial and Municipal Statues which influence the operation of the Nursing Home and more specifically the nursing department.</li><li>Medical Clearance (including but not limited to TB tests,)</li><li>Vulnerable Sector Police Check and/or Adult Abuse Registry Check,</li><li>Clear Criminal Record check All staff are required to provide proof of vaccination, adhere to COVID-19 prevention protocols, and wear a mask at all times.</li></ul><ul></ul>

RhynoCare

Registered Nurse (RN) - Conway

BreezyHR

Licensed Practical/Vocational Nurse (LPN/LVN)

Vulnerable Sector Police Check and/or Adult Abuse Registry Check, Clear Criminal Record check All staff are required to provide proof of vaccination, adhere to COVID-19 prevention protocols, and wear a mask at all times. Ensure a timely and accessible admission for the residents including a comprehensive orientation to the home and the services offered within the home Ensure that resident transfers and discharges are timely and safe.

<p>We are seeking Registered Nurses (RNs) to start work as soon as possible in the Conway, area.</p><p>Shifts would be early morning, afternoon, evening, overnight with <strong>consistent hours and a set schedule until further notice.</strong></p><p><strong>Responsibilities</strong><br/></p><ul><li>To provide nursing care in accordance with established policy, physician's orders, the resident plan of care, and within the scope of practice of an RPN.</li><li>Utilize sound nursing practice principles to ensure the delivery of excellent nursing and personal care in the assigned home area(s).</li><li>Ensure a timely and accessible admission for the residents including a comprehensive orientation to the home and the services offered within the home Ensure that resident transfers and discharges are timely and safe</li><li>Ensure the supply, control, and safekeeping of drugs and narcotics, ensure protocols are followed on all assigned shifts</li><li>Responsible for assessing, planning, implementing and evaluating nursing care to meet the physical, psychological, emotional, spiritual, cultural and social needs of the residents</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor of Science – Nursing (BScN), Bachelor of Nursing (BN), or equivalent</li><li>Current registration as a Registered Nurse with the College of Nurses</li><li>Current Basic Cardiac Life Support (BCLS) certification</li><li>Basic computer proficiency</li><li>Valid First Aid and CPR Certificate</li><li>Strong written and verbal English communication skills</li><li>Deals with others in an effective, compassionate and supportive manner</li><li>Respects each resident as an individual and is aware of his/her need for self-respect and privacy, and the right to share in decisions about his/her care</li><li>Knowledge of the Long Term Care Act, Program Standards for Long Term Care, the appropriate sections of the Health Disciplines Act, Occupation Health and Safety Act, Pharmacy Act, Food and Drugs Act (Canada), Narcotic Control Act (Canada), Coroners Act, College of Nurses of Ontario Standards of Practice and other pertinent Federal, Provincial and Municipal Statues which influence the operation of the Nursing Home and more specifically the nursing department.</li><li>Medical Clearance (including but not limited to TB tests,)</li><li>Vulnerable Sector Police Check and/or Adult Abuse Registry Check,</li><li>Clear Criminal Record check All staff are required to provide proof of vaccination, adhere to COVID-19 prevention protocols, and wear a mask at all times.</li></ul><ul></ul>

Registered Practical Nurse (RPN) - Conway

Cook

Successful completion and/or enrollment in a Food Service Worker Program meeting the requirements of the Ontario Long-Term Care Homes Act required. Our clients include hospitals, nursing homes, assisted living facilities, and private practices, which allows us to offer a variety of work settings to suit your preferences.

<p><br/>***<strong>LOCAL CANDIDATES ONLY</strong><strong>***</strong></p><p>RhynoCare Staffing offers a wide range of job opportunities for healthcare providers, which includes both regulated and unregulated staff.</p><p>Our clients include hospitals, nursing homes, assisted living facilities, and private practices, which allows us to offer a variety of work settings to suit your preferences.</p><p>RhynoCare prides itself on providing competitive compensation, flexible scheduling options, and continued support to ensure your success on the job.</p><p>We value our healthcare partners and believe in fostering a positive and respectful work environment.</p><p>If you are a healthcare provider looking for your next career opportunity, we invite you to join our team.</p><p>We are looking for skilled and passionate Cook to join our culinary team. As a Cook in our partnered facilities, you will play a crucial role in ensuring the nutritional needs of residents are met with delicious and wholesome meals. You will work collaboratively with the facility's dietary team to plan menus, prepare meals, and maintain a clean and safe kitchen environment.</p><p>Experience working in a long-term care facility is mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Plan, prepare, and cook nutritious meals in accordance with dietary requirements and menu plans ensuring all standards are met.</li><li>Ensure meals are served at the appropriate temperature and in a timely manner.</li><li>Assisting with the serving of meals to residents ensuring resident food preferences are respected.</li><li>Adhere to all food safety and sanitation guidelines, including proper storage and handling of food.</li><li>Collaborate with dietary staff to develop menus that meet the nutritional needs and preferences of residents.</li><li>Assist the Food and Nutrition Manager in control of food costs, waste, and ordering.</li><li>Monitor food inventory and communicate to the appropriate channels to coordinate ordering of supplies.</li><li>Ensure all Public Health and Ministry of Long-Term Care requirements are met.</li><li>Maintain cleanliness and organization of the kitchen area, including equipment and utensils.</li><li>Assist with special events and catering as required.</li></ul><p><strong>Requirements</strong></p><p>Successful completion and/or enrollment in a Food Service Worker Program meeting the requirements of the Ontario Long-Term Care Homes Act required.</p><ul><li>Chef/Cook Certification from a recognized community college, preferably Red Seal</li><li>Must have a Food Handler's Certificate and keep it up to date</li><li>Experience in a Long-Term Care setting or with seniors is preferred, but institutional, health care, restaurant, or hospitality cooking experience accepted</li><li>Vulnerable Sector Check within 6 months</li><li>Proof of COVID-19 vaccination in accordance with the Ontario Ministry of Long-Term Care's <em>Long-term care home COVID-19 immunization policy</em></li></ul><p><strong>Skills</strong></p><ul><li>Must have a sincere interest in people, the elderly in particular, and possess a genuine sensitivity to their needs.</li><li>Must be able to effectively handle the physical aspects of the position including, but not limited to the ability to bend, stand, lift, withstand various. range of temperatures and have hands in water and have the ability to work safely by following established safety practices and procedures.</li><li>Able to multi-task and complete required routines within assigned schedules.</li><li>Ability to be flexible and adaptable within a team environment.</li><li>Excellent interpersonal, communication (oral and written in English).</li></ul>

Cook - Conway

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