location_0_addressRegionName

location_0_addressCountryName

Life Insurance

Vacation/paid time off

Retirement / Pension Plans

Employee Referral Program

Restricted/Deferred Share Units

Professional Development

Paid sick days

Work From Home

Flexible Schedules

Paid Holidays

Flexible Spending Accounts

Medical, Dental and Vision

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Services Representative

Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1.

Salary

ACTIVE

HOUR

Position Description This role has a starting hourly rate of $23.64 ! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. SUMMARY/PURPOSE: + Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence. + Assesses applicants’ identity documents for validity. + Provides information and assistance related to Driver Examination services. + To ensure the fair and proper issuance of an Ontario Driver’s Licence. KEY RESPONSIBILITIES: + Provides excellent customer service during the delivery all Driver Examination Services. + Providing information and assistance to applicants for all classes of licences. + Reviewing applicant information to determine eligibility for a variety of classes of licences. + Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. + Scheduling and dispatching road tests and issuing temporary licences. + Collecting fees for a variety of transactions. + Investigating problems or errors on the driver record and initiating corrections. + Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. + Adheres to all Ministry and operational confidentiality requirements. + Other related duties relevant to this position as may be required. HEALTH AND SAFETY: + Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. + Takes every precaution to contribute to a safe and healthy workplace. + Demonstrates correct use of equipment, materials and protective devices required by law. + Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. + Takes the initiative to report unsafe conditions. + Complies with Part III, Section 27 of the OHSA (Duties of Workers). OTHER/PROJECTS: + Comply with Serco Canada Inc. policies and procedures. + Performs other tasks as assigned by management, including but not limited to special projects. + Must participate in obtaining any required security measures, as deemed by Serco. + Must participate in Initial and maintenance training for Customer Service Agent. Qualifications SUMMARY/PURPOSE: + Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence. + Assesses applicants’ identity documents for validity. + Provides information and assistance related to Driver Examination services. + To ensure the fair and proper issuance of an Ontario Driver’s Licence. KEY RESPONSIBILITIES: + Provides excellent customer service during the delivery all Driver Examination Services. + Providing information and assistance to applicants for all classes of licences. + Reviewing applicant information to determine eligibility for a variety of classes of licences. + Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. + Scheduling and dispatching road tests and issuing temporary licences. + Collecting fees for a variety of transactions. + Investigating problems or errors on the driver record and initiating corrections. + Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. + Adheres to all Ministry and operational confidentiality requirements. + Other related duties relevant to this position as may be required. HEALTH AND SAFETY: + Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. + Takes every precaution to contribute to a safe and healthy workplace. + Demonstrates correct use of equipment, materials and protective devices required by law. + Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. + Takes the initiative to report unsafe conditions. + Complies with Part III, Section 27 of the OHSA (Duties of Workers). OTHER/PROJECTS: + Comply with Serco Canada Inc. policies and procedures. + Performs other tasks as assigned by management, including but not limited to special projects. + Must participate in obtaining any required security measures, as deemed by Serco. + Must participate in Initial and maintenance training for Customer Service Agent. JOB REQUIREMENTS: EDUCATION /CERTIFICATIONS: + Successful completion of the Customer Service Agent training program + GED or high school diploma as a minimum + Fluency in French and English. + Must hold a valid Ontario Class G driver’s licence. KNOWLEDGE and EXPERENCE: + Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants. + Intermediate level computer skills required + Two (2) years’ experience with demonstrated excellent customer service. SKILLS/COMPETENCIES (Interpersonal Communication, Financial, Managerial, Problem solving): + Excellent customer service skills, ability to deal with difficult and highly complex situations. + Ability to multi-task. + Ability to process and manage sensitive personal information. + Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants. + Strong judgement and decision-making skills. Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test. Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points. Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness - The ability to make difficult decisions in a timely manner. Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation. Personal credibility - To be responsible, reliable, and trustworthy. MENTAL AND PHYSICAL EFFORT: + Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day + Physical: Activities are low intensity, less than 2 hrs/day WORKING CONDITIONS: + Little exposure to disagreeable elements + Minor risk of injury, harm, or illness Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check _Employee hours vary based on customer demand and location’s operating hours._ _This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._ _This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._ If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Click here to apply now (https://careers-sercocanada.icims.com/jobs/70008/customer-service-agent-3---sarnia--part-time---perm---bilingual-%28french-and-english%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830) New to Serco? Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup) ID _70008_ Recruiting Location : Location _CA-ON-Sarnia_ Category _Customer Service_ Position Type _Part-Time_ Security Clearance _Criminal Record Check (CPIC); Fingerprint Criminal Record Check_ Telework _No - Teleworking not available for this position_ Campaign** _LPDES_

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

Customer Service Agent 3 - Sarnia- Part Time - Perm - Bilingual (French and English)

salaryMin

salaryMax

payPeriod

currency

Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. **This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.

Position Description :This role has a starting hourly rate of $23.64! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. SUMMARY/PURPOSE: <ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.</li><li style="color:black;margin-right:0.25in">Assesses applicants’ identity documents for validity.</li><li style="color:black;margin-right:0.25in">Provides information and assistance related to Driver Examination services.</li><li style="color:black;margin-right:0.25in">To ensure the fair and proper issuance of an Ontario Driver’s Licence.</li></ul> KEY RESPONSIBILITIES:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Provides excellent customer service during the delivery all Driver Examination Services.</li><li style="color:black;margin-right:0.25in">Providing information and assistance to applicants for all classes of licences.</li><li style="color:black;margin-right:0.25in">Reviewing applicant information to determine eligibility for a variety of classes of licences.</li><li style="color:black;margin-right:0.25in">Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.</li><li style="color:black;margin-right:0.25in">Scheduling and dispatching road tests and issuing temporary licences.</li><li style="color:black;margin-right:0.25in">Collecting fees for a variety of transactions.</li><li style="color:black;margin-right:0.25in">Investigating problems or errors on the driver record and initiating corrections.</li><li style="color:black;margin-right:0.25in">Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.</li><li style="color:black;margin-right:0.25in">Adheres to all Ministry and operational confidentiality requirements.</li><li style="color:black;margin-right:0.25in">Other related duties relevant to this position as may be required.</li></ul> HEALTH AND SAFETY:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.</li><li style="color:black;margin-right:0.25in">Takes every precaution to contribute to a safe and healthy workplace.</li><li style="color:black;margin-right:0.25in">Demonstrates correct use of equipment, materials and protective devices required by law.</li><li style="color:black;margin-right:0.25in">Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.</li><li style="color:black;margin-right:0.25in">Takes the initiative to report unsafe conditions.</li><li style="color:black;margin-right:0.25in">Complies with Part III, Section 27 of the OHSA (Duties of Workers).</li></ul> OTHER/PROJECTS:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Comply with Serco Canada Inc. policies and procedures.</li><li style="color:black;margin-right:0.25in">Performs other tasks as assigned by management, including but not limited to special projects.</li><li style="color:black;margin-right:0.25in">Must participate in obtaining any required security measures, as deemed by Serco.</li><li style="color:black;margin-right:0.25in">Must participate in Initial and maintenance training for Customer Service Agent.</li></ul>  Qualifications : <table style="border-collapse:collapse;border:none"><tbody><tr><td style="border:solid 1pt;padding:0in 5.4pt 0in 5.4pt">SUMMARY/PURPOSE: <ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.</li><li style="color:black;margin-right:0.25in">Assesses applicants’ identity documents for validity.</li><li style="color:black;margin-right:0.25in">Provides information and assistance related to Driver Examination services.</li><li style="color:black;margin-right:0.25in">To ensure the fair and proper issuance of an Ontario Driver’s Licence.</li></ul> KEY RESPONSIBILITIES:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Provides excellent customer service during the delivery all Driver Examination Services.</li><li style="color:black;margin-right:0.25in">Providing information and assistance to applicants for all classes of licences.</li><li style="color:black;margin-right:0.25in">Reviewing applicant information to determine eligibility for a variety of classes of licences.</li><li style="color:black;margin-right:0.25in">Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.</li><li style="color:black;margin-right:0.25in">Scheduling and dispatching road tests and issuing temporary licences.</li><li style="color:black;margin-right:0.25in">Collecting fees for a variety of transactions.</li><li style="color:black;margin-right:0.25in">Investigating problems or errors on the driver record and initiating corrections.</li><li style="color:black;margin-right:0.25in">Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.</li><li style="color:black;margin-right:0.25in">Adheres to all Ministry and operational confidentiality requirements.</li><li style="color:black;margin-right:0.25in">Other related duties relevant to this position as may be required.</li></ul> HEALTH AND SAFETY:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.</li><li style="color:black;margin-right:0.25in">Takes every precaution to contribute to a safe and healthy workplace.</li><li style="color:black;margin-right:0.25in">Demonstrates correct use of equipment, materials and protective devices required by law.</li><li style="color:black;margin-right:0.25in">Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.</li><li style="color:black;margin-right:0.25in">Takes the initiative to report unsafe conditions.</li><li style="color:black;margin-right:0.25in">Complies with Part III, Section 27 of the OHSA (Duties of Workers).</li></ul> OTHER/PROJECTS:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Comply with Serco Canada Inc. policies and procedures.</li><li style="color:black;margin-right:0.25in">Performs other tasks as assigned by management, including but not limited to special projects.</li><li style="color:black;margin-right:0.25in">Must participate in obtaining any required security measures, as deemed by Serco.</li><li style="color:black;margin-right:0.25in">Must participate in Initial and maintenance training for Customer Service Agent.</li></ul> JOB REQUIREMENTS:EDUCATION /CERTIFICATIONS:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Successful completion of the Customer Service Agent training program</li><li style="color:black;margin-right:0.25in">GED or high school diploma as a minimum</li><li>Fluency in French and English.</li><li style="color:black">Must hold a valid Ontario Class G driver’s licence.</li></ul> KNOWLEDGE and EXPERENCE:<ul style="margin-top:0in"><li style="margin-right:0.25in">Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.</li><li style="margin-right:0.25in">Intermediate level computer skills required </li><li style="color:black;margin-right:0.25in">Two (2) years’ experience with demonstrated excellent customer service.</li></ul> SKILLS/COMPETENCIES (Interpersonal Communication, Financial, Managerial, Problem solving):<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Excellent customer service skills, ability to deal with difficult and highly complex situations.</li><li style="color:black;margin-right:0.25in">Ability to multi-task.</li><li style="color:black;margin-right:0.25in">Ability to process and manage sensitive personal information.</li><li style="color:black;margin-right:0.25in">Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.</li><li style="color:black;margin-right:0.25in">Strong judgement and decision-making skills.</li></ul> Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.  Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points. Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness - The ability to make difficult decisions in a timely manner. Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation. Personal credibility - To be responsible, reliable, and trustworthy. MENTAL AND PHYSICAL EFFORT:   <ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day</li><li style="color:black;margin-right:0.25in">Physical: Activities are low intensity, less than 2 hrs/day</li></ul> WORKING CONDITIONS:<ul style="margin-top:0in"><li style="color:black;margin-right:0.25in">Little exposure to disagreeable elements</li><li style="color:black;margin-right:0.25in">Minor risk of injury, harm, or illness</li></ul> </td></tr></tbody></table> Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check**Employee hours vary based on customer demand and location’s operating hours.**This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.**This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately. If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: <a href="https://www.serco.com/na/careers/benefits-of-choosing-serco" rel="noopener nofollow noreferrer" target="_blank">https://www.serco.com/na/careers/benefits-of-choosing-serco</a>. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our <a href="https://www.serco.com/na/privacy-policy" rel="noopener nofollow noreferrer" target="_blank">Applicant Privacy Policy and Notice</a>. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco North America

[AW]-iCims

Driver

Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.

Position Description This role has a starting hourly rate of $27.43 ! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you! Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability toPass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. SUMMARY/PURPOSE: + Evaluates the driving ability of applicants at the G2 and G level. + Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required. + Provides grade of road test, licence information and resolves licensing issues. + Provides information and assistance related to Driver Examination services. + To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. KEY RESPONSIBILITIES: + Provides excellent customer service during the delivery all Driver Examination Services. + Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s). + Completes verification by verbally confirming the candidates full name and full date of birth. + Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. + Provides examination results and details regarding errors and areas requiring improvement. + Completes evaluation forms for road test assessments. + Attends travel points to provide testing and licensing services, where applicable. + If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles. + Conducts road test for those requiring special needs or for those with disabilities. + Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. + Adheres to all Ministry and operational confidentiality requirements. + Other related duties relevant to this position as may be required. HEALTH AND SAFETY: + Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. + Takes every precaution to contribute to a safe and healthy workplace. + Demonstrates correct use of equipment, materials and protective devices required by law. + Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. + Takes the initiative to report unsafe conditions. + Complies with Part III, Section 27 of the OHSA (Duties of Workers). OTHER/PROJECTS: + Comply with Serco Canada Inc. policies and procedures. + Performs other tasks as assigned by management, including but not limited to special projects. + Must participate in obtaining any required security measures, as deemed by Serco. + Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct. Qualifications JOB REQUIREMENTS: EDUCATION /CERTIFICATIONS: + GED or high school diploma as a minimum + Fluency in French and English. + Must hold a valid Ontario Class G driver’s licence. + Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence. + Must hold a valid Class M and/or controlled class driver’s licence, if applicable. + No more than four demerit points and three violations at all times during employment as a Driver Examiner. KNOWLEDGE and EXPERENCE + Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred. + Intermediate level computer skills required. + Two (2) years’ experience with demonstrated excellent customer service. SKILLS/COMPETENCIES (Interpersonal Communication, Financial, Managerial, Problem solving): + Excellent customer service skills, ability to deal with difficult and highly complex situations. + Ability to multi-task. + Ability to process and manage sensitive personal information. + Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants. + Strong judgement and decision-making skills. + Ability to self-manage a schedule within the confines of their scheduled worked day. Knowledge and understanding of driving and assessment - Theory of driving behaviour, hazard perception and accidence avoidance. Driving test policies and standards, requirements of the driving test. Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points. Quality of service - Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness - The ability to make difficult decisions in a timely manner. Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation. Personal credibility - To be responsible, reliable, and trustworthy. MENTAL AND PHYSICAL EFFORT: + Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day + Physical: Activities are moderate intensity, 2- 4 hrs/day WORKING CONDITIONS: + Some exposure to disagreeable elements + Minor risk of injury, harm, or illness Weather related and vehicle exposure _*_ _Employees hours vary based on customer demand and location’s operating hours._ _*_ _This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when DriveTest Centre volume is higher._ _*_ _This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._ If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Click here to apply now (https://careers-sercocanada.icims.com/jobs/70018/driver-examiner-2---sarnia---part-time---perm---bilingual/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830) New to Serco? Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup) ID _70018_ Recruiting Location : Location _CA-ON-Sarnia_ Category _Customer Service_ Position Type _Part-Time_ Security Clearance _Criminal Record Check (CPIC); Fingerprint Criminal Record Check_ Telework _No - Teleworking not available for this position_ Campaign _LPDES_

Driver Examiner 2 - Sarnia - Part Time - Perm - Bilingual

INTEGRATED

REMOTE

YEAR

Regional Sales Representative

Identify and assess potential sales opportunities within the Mining, O&G, Petrochemical and Manufacturing sectors crafting medium to long-term sales plans to enhance relationships and boost energy solution sales. Develop sales proposals, conduct product demonstrations, and manage customer details in the CRM (Customer Relationship Management) system to ensure efficient sales operations.

<div style="text-align:justify"> Benefits: Dental Insurance, Medical Insurance, Vision Insurance, Life Insurance, Retirement, Work From Home, Paid Time Off and Others. Must-Haves:</div><ul><li style="text-align:justify"> Demonstrated success in maintaining a minimum annual sales budget of $3 to $4million, highlighting strong sales capabilities.</li><li style="text-align:justify"> Knowledge of targeted territory, listed sectors, and Experience with Power and temperature control industry.</li><li style="text-align:justify"> An existing book of business with and/or a network of clients.</li><li style="text-align:justify"> Proficient in CRM systems like Salesforce, enabling efficient customer relationship management, sales tracking.</li><li style="text-align:justify"> Prospecting and business development experience.</li></ul><div style="text-align:justify"> Nice-To-Haves:</div><ul><li style="text-align:justify"> Bilingual (French/English).</li><li style="text-align:justify"> Equipment rental industry experience.</li><li style="text-align:justify"> Undergraduate Engineering degree.</li></ul><div style="text-align:justify"> Role & Responsibilities:</div><ul><li style="text-align:justify"> Position allows for remote and face-to-face sales activities, offering geographical flexibility within the Ontario and Quebec Market.</li><li style="text-align:justify"> Engage in sales to both new customers, utilizing cross-selling, upselling, and repeat sales strategies.</li><li style="text-align:justify"> Identify and assess potential sales opportunities within the Mining, O&G, Petrochemical and Manufacturing sectors crafting medium to long-term sales plans to enhance relationships and boost energy solution sales.</li><li style="text-align:justify"> Drive towards achieving monthly, quarterly, and annual revenue targets through proactive sales efforts and effective relationship management.</li><li style="text-align:justify"> Develop sales proposals, conduct product demonstrations, and manage customer details in the CRM (Customer Relationship Management) system to ensure efficient sales operations.</li><li style="text-align:justify"> Expand and maintain the customer network through regular sales calls, while assessing customer needs and recommending appropriate solutions.</li></ul>

Macpower Digital Assets Edge Private Limited

Territory Sales Representative - Equipment Rental Industry

jobdiva

French jobs in Sarnia are available on Monster! Find the right fit and apply quickly and easily today!

French Jobs in Sarnia

Serco

Serco North America

Serco

Macpower Digital Assets Edge Private Limited