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ADAPTED_NOW

Human Capital Specialist

You demonstrate resourcefulness when it comes to solving problems and learning new systems: you're able to dig deeper into how things work in an autonomous manner and you're proactive in learning about a new ecosystem Excellent communication skills : you like to interact with profiles from various horizons. Significant experience in technical recruitment, with a focus on customer experience (regarding both hiring teams and candidates).You are able to speak the language and vocabulary of our technical candidates, understand the impact of their projects, and assess their technical skills.

ACTIVE

<h2>Build the future of our technical teams!</h2>At Coveo, meticulous talent selection is central to our strategy. Our trusted reputation with the world's biggest brands is a testament to the teams assembled by our talent acquisition partners. This role is your opportunity to take the reins of the entire recruitment process for the teams responsible to build our product. Choosing Coveo means more than just embracing the unique challenge to recruit for an innovative search and personalization platform that uses artificial intelligence you're choosing to take on the mission of detecting and approaching highly in demand talent. This is not a numbers' game, it's about quality, nurturing and establishing long lasting relations with technical talent in the market.<h4>As one of our Technical Talent Partner, you will:</h4><ul><li>Manage end-to-end recruitment processes across our technical departments (Information Systems and Technologies, R&D, security, etc).</li><li>Establish robust partnerships with hiring managers and contributing to their talent attraction and acquisition strategy.</li><li>Ensure an impeccable candidate experience, all the way from crafting inclusive job descriptions for diverse markets across NA and Europe, to designing recruitment processes that are fair and consistent across the prospecting and interviewing stages. All while also being responsible to coordinate and document on a regular basis in our ATS and other systems.</li><li>Participate in relevant events to attract talent, some of which may occur in the evening or on weekends.</li><li>Engage in continuous improvement projects, developing talent attraction campaigns, and supporting interviewers and managers with best practices.</li></ul><h4>Here is what will qualify you for the role:</h4><ul><li>Significant experience in technical recruitment, with a focus on customer experience (regarding both hiring teams and candidates).You are able to speak the language and vocabulary of our technical candidates, understand the impact of their projects, and assess their technical skills.</li><li>Growth mindset: you don't know everything today, but you have the perseverance to continue to learn, make mistakes and improve tomorrow. Show us that you're able to think critically and ask the right questions. </li><li>Resilience, consistency, and creativity: finding the right candidates does not happen overnight.</li><li>Boundless curiosity and diligence in research. Your preparation for our interviews will reflect how you'll prepare for your candidates!</li></ul><h4>What would make you stand out:</h4><ul><li>Previous experience in technology and exposure to software-as-a-service companies.</li><li>You demonstrate resourcefulness when it comes to solving problems and learning new systems: you're able to dig deeper into how things work in an autonomous manner and you're proactive in learning about a new ecosystem Excellent communication skills : you like to interact with profiles from various horizons.</li></ul>Do you think you can bring this role to life? Or add your own color? You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!<h4>Join the Coveolife! </h4>Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status. #li-hybrid

Coveo

Senior Talent Partner - R&D

GreenHouseAPI

OTHER

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, c...

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.Job Description:Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.Verifies all shipping, billing, pricing, and purchase order information.Enters special instructions related to orders, customer requests/code maintenance, and notes.Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.Communicate and provide necessary support to sales staff while in the field.Regularly communicates with internal and external customers on various issues.Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.Documents and resolves customer complaints.Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.Education and Experience:2+ years of experience in Customer Service or similar discipline.Chemical Distribution or Manufacturing is a plus.Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.Excellent interpersonal skills with a passion for collaboration.Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.Dedication to teamwork, customer satisfaction, and results.Excellent written/oral communication skills.Willingness to work overtime, have on-call hours, or work after hours.Keeping calm when on customer calls.Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.Description du Poste :Responsable de la prise de commande efficace et précise, de la confirmation des commandes par téléphone, e-mail ou EDI, ainsi que de la communication rapide concernant les modifications de commande auprès du client.Vérifie toutes les informations relatives à l'expédition, à la facturation, à la tarification et aux bons de commande.Saisit les instructions spéciales liées aux commandes, aux demandes des clients / à la maintenance des codes, et prend des notes.Met à jour les fichiers clients avec les prix proposés, les nouveaux articles, les changements d'adresse, les instructions de livraison, etc.Communique et fournit le soutien nécessaire aux équipes de vente sur le terrain.Communique régulièrement avec les clients internes et externes sur diverses questions.Travaille en tant que membre d'équipe pour toutes les saisies de données et la prise de commandes, en soutenant les autres Représentants du Service Client si nécessaire.Vérifie les bons de commande des clients pour les prix, les quantités, les conditions de vente, la date estimée de livraison (le cas échéant), le transporteur, les instructions spéciales d'expédition et contrôle les commandes des autres.Documente et résout les plaintes des clients.Traite les retours de produits clients de manière rapide et conformément aux procédures prescrites et documentées.Responsable de la conformité, des réglementations et de l'alignement des politiques dans les fonctions quotidiennes, en veillant à ce que le service fourni à nos clients respecte les attentes en matière de sécurité, de qualité et de réglementation, ainsi que toutes les autres politiques et procédures pertinentes de l'entreprise.Éducation et Expérience :Plus de 2 ans d'expérience dans le service client ou un domaine similaire.Une expérience en distribution chimique ou en fabrication est un plus.Doit avoir la capacité de résoudre des problèmes, de travailler de manière autonome et de démontrer constamment des compétences solides en écoute, en communication et en prise de décision.Excellentes compétences interpersonnelles avec une passion pour la collaboration.Compétence pour travailler dans un environnement dynamique et axé sur les délais, afin de prioriser une charge de travail importante et de gérer le multitâche.Engagement envers le travail d'équipe, la satisfaction client et les résultats.Excellentes compétences en communication écrite/orale.Disponibilité pour effectuer des heures supplémentaires, être en astreinte ou travailler en dehors des horaires habituels.Savoir garder son calme lors des appels avec les clients.Expérience avec la suite Microsoft Office, les systèmes ERP/CRM et les outils de collaboration en équipe.OUR OFFERWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.Competitive pay and incentives.Health and dental paid by company (with exception of LTD)DC pension plan matched 100% by employer up to 6%EFAPStarting 3 Weeks VacationFlexible Work HoursGym/Wellness subsidyTuition ReimbursementBrenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Applicable Law's

Brenntag

Customer Service Representative

Dittohire

Insurance Agent

Growing rapidly and benefiting from solid financial health, we invest in innovation and technology while being forward-thinking in our work practices: remote work (including abroad!), four-day workweek, flexible schedules, and much more. Reporting to the Director of the Personal Property and Casualty Insurance Department of the Service Team, you will be responsible for: Modifying and selling auto, home, and recreational vehicle insurance policies and other types of insurance to individuals, while respecting the organization's procedures and methods.

<h3>Why choose BC ASSUR?</h3>BC ASSUR is a 100% independent and influential brokerage firm in Quebec. Growing rapidly and benefiting from solid financial health, we invest in innovation and technology while being forward-thinking in our work practices: remote work (including abroad!), four-day workweek, flexible schedules, and much more. Committed to the kindness and support of our teams, we offer multiple training opportunities and professional development so that everyone can flourish and grow with us.As an Ambassador of BC ASSUR's distinctive customer experience, you will embody our values of independence and kindness to our existing customers. Your mission will be to accurately understand their insurance needs, offer innovative solutions at competitive rates, and provide exemplary advisory service, while adapting their policies as their situation evolves.<h3>Roles and Responsibilities</h3>Reporting to the Director of the Personal Property and Casualty Insurance Department of the Service Team, you will be responsible for:<ul><li>Modifying and selling auto, home, and recreational vehicle insurance policies and other types of insurance to individuals, while respecting the organization's procedures and methods.</li><li>Analyzing clients' insurance needs, proposing solutions, Advise and offer products and services tailored to their needs.</li><li>Update and process renewals, and, if necessary, take the necessary actions to obtain the best terms for the client (additions, discounts, negotiations with the current insurer, transfers, etc.).</li><li>Prepare quotes and determine payment terms.</li><li>Ensure that the appropriate forms and other policy formalities are completed.</li><li>Enter data into internal systems (Épic) as well as insurer systems.</li><li>Process requests for changes, cancellations, claims, and other requests from the insured.</li><li>Process requests from insurers.</li><li>Promote client retention with BC ASSUR by offering property and casualty insurance products based on needs (renewal sales, additional coverage, portfolio additions).</li><li>Monitor the progress of clients and canceled policies and implement activities to ensure future follow-up.</li><li>Assist the brokers on his team as needed.</li><li>Perform any other related tasks as required within the team.</li></ul><h3>Education and Experience Required</h3><ul><li>Certification from the Autorité des marchés financiers in property and casualty insurance.</li><li>Complete training (20 CEUs every two years) to maintain the right to practice.</li><li>0 to 5 years of experience in the insurance field.</li><li>Bilingualism is an asset.</li></ul><h3>Skills Prioritize</h3><ul><li>Autonomy and professionalism.</li><li>Team-oriented.</li><li>Proven customer service skills.</li><li>Communication and negotiation skills.</li><li>Sense of responsibility.</li><li>Good ability to adapt to change.</li><li>Dynamic, disciplined, organized, and efficient.</li><li>Stress tolerance.</li></ul><h3>Benefits</h3><ul><li>Disability Insurance.</li><li>Supplemental Health Insurance.</li><li>Life Insurance.</li><li>Scholarships.</li><li>Training Language training offered.</li><li>Employee Assistance Program.</li><li>Wellness Programs.</li><li>Fare Discounts.</li><li>Retirement Plan.</li><li>On-site Parking.</li><li> 32 to 40 hours/week based on the BC ASSUR plan (4 days possible)</li></ul>

BC Assur

Personal Insurance Broker – Service

Enroll Talent

Customer Services Representative

A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter. As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs.

<div>Paid training will start on January 20, 2025. You must be available to attend the full 10 weeks training. </div><div><div><div><div>Your Moneris Career - The OpportunityWe all know that it feels good to help someone. Why not make it a career and get paid for it?As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.Location: You will be based in our Toronto Office and will work in a Hybrid model (Currently 2 days in office and 3 days from home).Address:3300 Bloor St W, Toronto, ON M8X 2X2Reporting Relationship: You will report to the Team Lead, Customer Service<h2>Your Moneris Career - What you'll do</h2><ul><li>Provide technical support to merchant clients over the phone</li><li>Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels</li><li>Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries</li><li>Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)</li></ul><h2></h2><h2>Your Moneris Career - What you bring</h2><ul><li>1+ years of customer service experience in a contact centre environment.</li><li>Prior experience providing technical support.</li><li>Experience with computer functionality, software and hardware (routers/modems/etc.).</li><li>Work on different shifts including evenings, weekends and holidays.</li><li>Bilingual in French and English (reading, writing and verbal)</li></ul><h2>Nice-to-have...</h2><ul><li>Prior experience with retail or restaurant systems is an asset (point of sale, software).</li></ul><h2>Your Moneris Career - What you get</h2><ul><li>Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)</li><li>RRSP matching & defined contribution pension plan</li><li>Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program</li><li>Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture</li><li>A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter</li></ul>Find out more about the work perks & benefits you get as a Moneris employee at <a href="http://moneris.com/careers" rel="nofollow">Moneris.com/careers</a>#LI-Hybrid#OPS-IND</div></div></div></div>Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.<a href="https://ars2.equest.com/?response_id=edcf97a4420d39d9abcaf32cf9282576" rel="nofollow"></a>

Moneris

Bilingual Customer Service Representative (Toronto Hybrid)

equestftpin

Warehouse Worker

4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.

<div><h2>Position Summary...</h2>Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!<h2>What you'll do...</h2>1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers. 2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes. 3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.       4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.      5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained. 6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.      7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values. 8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules. ‎ <h2>Minimum Qualifications...</h2>Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or older<h2>Preferred Qualifications...</h2>Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…224 Joseph Casavant Ave, Quebec City, QC G1C 7Z3, Canada<h1>Are you currently a Walmart associate?</h1><h1>Please login to your Workday account and use the Find Jobs report to apply for this job.</h1><ul><li><h1>Find Jobs</h1></li></ul></div>

Walmart Canada

(CAN) OMNI Customer Fulfillment Associate

Field Sales Representative

With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.

Requisition Number: 205092<div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Job Description</h2></div><div>Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust mops, air fresheners, soaps, restroom paper supplies and other ancillary products. Daily duties involve lifting, carrying and walking clean products into and soiled products out of customer accounts, as well as occasionally driving a company-owned vehicle to and from numerous customer stops throughout the day. The vast majority of RSSRs work 4 days per week and no weekends.</div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Skills/Qualifications</h2></div><div>RequiredQualified candidates must meet all requirements outlined by Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with Provincial requirements, qualified candidates must, prior to their first day of employment:<ul><li>Possess a valid driver's license in good standing</li></ul> All successful candidates will also possess:<ul><li style="font-family:'arial';font-size:14px">The ability to meet the physical requirements of the position</li><li style="font-family:'arial';font-size:14px">A High School diploma, GED or Military Service</li><li style="font-family:'arial';font-size:14px">The ability to demonstrate a strong customer service orientation</li><li style="font-family:'arial';font-size:14px">Self-motivation and the drive to work in an environment that relies on teamwork to meet goals</li><li style="font-family:'arial';font-size:14px">A positive attitude, along with ambition, organization and service spirit</li></ul> This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.</div></div></div> Benefits Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners. Additionally, our employee-partners enjoy: •    Competitive Pay  •    Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) •    Disability, Life and AD&D Insurance, 100% Company Paid •    Paid Vacation and Holidays  •    Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.  In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.  This job posting will remain open for at least five (5) days. Job Category: SSR  Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift

Cintas

Assistant Route Service Sales Representative

Customer Support Manager

8/2020 CCM Page 4. ● The worker will need the ability to read a variety of books, instruction manuals, atlases, etc The ability to prepare. ● Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.

POSITION PURPOSESafely & compliantly perform any task necessary to exceed customer expectations; including but not limited to being responsible for Operations administration and for contribution to the formulation, development, implementation, and administration of Operations policies and business goals. Is accountable for customer care and fostering successful relationships for assigned clients. Ensures the quality control and verification of company’s operations. Assists in developing policies, procedures, and training to ensure efficient and effective employees. Supervises and appraises the activities of assigned employees to ensure that all services are professionally delivered.ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Accountable for the development and implementation of effective Operations (but not limited to): a. Responsible for assisting in long and short-term Operations planning b. Executes established goals and ensures that corporate-wide plans are complemented and supported. c. Implements Operations plans, policies, and goals that further strategic objectives. d. Works one-on-one with clients, and I-care employees to ensure that Operations services are delivered in accordance with established company standards, policies, and procedures e. Conducts periodic reviews of existing systems, products, and procedures. Provides recommendations regarding improvements in service delivery, processes, and equipment needs which will further the company’s objectives f. Evaluates the Operations effectiveness through analyses of activity and on-site inspections. g. Installation of wireless and wired CM monitoring systems and demos. h. Commissioning and troubleshooting of CM systems. i. Participates in delivering Criticality Analysis, RCA, RCM, Walkdowns, as requested etc. j. Ensures that applicable laws and regulations are strictly adhered to. 2. Responsible for communication and education between the company and clients, including but not limited to: a. Communicating the I-care deliverables to the client. b. Conduct technology awareness sessions for clients as requested. c. Must be able to interact comfortably, gain trust and communicate effectively. d. Presentation skills; be able to synthesize findings e. Create and deliver cogent presentations. 3. Responsible for the overall safety awareness of the work environment (but not limited to): Rev. 8/2020 CCM Page 1 a. Ensuring compliance with I-care, client, OSHA, and other applicable standards. b. Actively leads in I-Care and client safety programs to foster continuous improvement. c. Issue a “Stop Work” action if any situation, environment, or condition is an immediate concern of injury to himself or others. If it is not safe then do not perform the work until a safe method or condition exists, period. 5. Mentoring – A few of the activities in the area of Mentoring will include, but are not limited to: a. Assist in training/mentoring of I-Care employees. b. Able to convey obtained knowledge from seminar/training sessions. 6. Effectively supervises personnel, ensuring optimal performance. a. Provides leadership to Operations personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required. Directs, schedules, and coordinates Department functions. b. Ensures that personnel are well trained, effective, and optimally used. Instruct personnel regularly regarding policy, procedure, and program changes. c. Conducts performance appraisals as required. Formulates and implements corrective actions as needed. Recommends changes in the status of Operations staff, including promotions, transfers, and salary adjustments. 7. Other Responsibilities (but not limited to): a. Performs special projects as assigned. b. Ensures that the work area and all I-Care and/or client supplied equipment is clean, secure, and well maintained. _______________________________________________________________________________________ GENERAL PERFORMANCE MEASUREMENTS PERFORMANCE MEASUREMENTS a. Operations functions are efficient, effective, and delivered in accordance with company policies, procedures, and with applicable laws. b. Operations functions are well coordinated. Good communication exists and assistance is provided as needed. c. Operations activities are regularly and effectively reviewed. d. Operations personnel are effective, efficient, and optimally utilized. Good communication exists and support is provided as needed. e. Director of Operations is appropriately informed of Operations activities and of any significant problems. Suggestions for improved efficiency or effectiveness are provided. Required reports and records are accurate and timely. f. The company’s professional reputation and service excellence are maintained.QUALIFICATIONSEDUCATION/CERTIFICATION: College Graduate preferred in technology or engineering field, or industry equivalent.REQUIRED KNOWLEDGE: Knowledge of reliability processes to include RCM, root cause, workflow, scheduling & planning, PM’s and PdM technologies. Rev. 8/2020 CCM Page 2EXPERIENCE REQUIRED: 5 or more years of direct related experience in customer care or operation management in a professional service industry. 3 or more years direct experience in reliability or predictive maintenance.SKILLS/ABILITIES: Good communication skills, both oral and written. Proficient computer skills, including but not limited to Windows, Word, and Excel. Solid analytical and problem-solving abilities. Able to work well independently.GENERAL PHYSICAL REQUIREMENTS Note: The list provided below is not an inclusive list of all conditions and/or actions that will be needed to perform this position. It is meant as a guide to the most frequent conditions that will be needed and/or experienced. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. ● Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. ● Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. ● Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. ● Kneeling: Bending legs at knee to come to a rest on knee or knees. ● Crouching: Bending the body downward and forward by bending leg and spine. ● Reaching: Extending hand(s) and arm(s) in any direction. ● Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. ● Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles ● Grasping: Applying pressure to an object with the fingers and palm. ● Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. ● Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Rev. 8/2020 CCM Page 3 ● Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.GENERAL WORKING CONDITION REQUIREMENTS Note: The list provided below is not an inclusive list of all conditions and/or actions that will be needed to perform this position. It is meant as a guide to the most frequent conditions that will be needed and/or experienced. ● The worker is subject to both environmental conditions: Activities occur inside and outside. ● The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity. ● The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than an hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity. ● The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. ● The worker is subject to vibration: Exposure to oscillating movements of extremities or whole body. ● The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. ● The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation. ● The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids. ● The worker may be required to wear a respirator. ● The worker is required to function in narrow aisles or passageways. GENERAL MENTAL REQUIREMENTS Note: The list provided below is not an inclusive list of all conditions and/or actions that will be needed to perform this position. It is meant as a guide to the most frequent conditions that will be needed and/or experienced. ● The worker will have the ability to deal with a variety of variables under hazardous work conditions. Must be able to interpret and communicate various instructions. ● The work will need the ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. Rev. 8/2020 CCM Page 4 ● The worker will need the ability to read a variety of books, instruction manuals, atlases, etc The ability to prepare emails, memos, detailed technical reports using proper punctuation, spelling, and grammar

I-care USA

Customer Care Manager

CVWarehouse

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