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ADAPTED_NOW

Account Specialist

Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.

Salary

ACTIVE

YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>07/21/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>105-119-129 rue St-Jacques O<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>Salary - $48,500 with possible monthly bonus</p><p>Strong mandatory training of 7 weeks - starting in June</p><p>Schedule may vary between Monday through Sunday (day or evening)</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p><b>Qualifications:</b></p></li><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><p style="text-align:inherit"/><p style="text-align:left">You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.</p><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Salary:</b></p></div></div></div></div></div></div></div>$36,000.00 - $54,500.00<div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Pay Type:</b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

BMO Financial

(Remote/Hybrid) Bilingual Account Specialist, Early Stage Collections

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salaryMax

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pxappcastusd

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>05/30/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>** 7 week Training attendance is mandatory.<br/>**Work shifts from Monday to Friday, including Saturdays and Sundays.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p/></li></ul><p><b>Qualifications:</b></p><ul><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Salary</b><b>:</b></p></div></div></div></div></div></div></div>$33,850.00 - $49,500.00<p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Pay Type: </b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

Site Manager

Minimum of 5–10 years of experience in operational management, including 2 years in the metallurgical or related industry (an asset); Proven experience managing teams of 5+ employees with measurable results; Bilingual: French and English (spoken and written) – professional level; Ability to develop and implement operational strategies aligned with corporate objectives; Expertise in leading organizational transformation projects; Advanced proficiency with Microsoft Office Suite, ERP systems, and project management tools; Desired certifications: Lean Six Sigma, Project Management (PMP), or equivalent. Under the supervision of the Regional Director, the Site Manager is responsible for coordinating site activities, managing teams, and ensuring smooth operations related to the purchase, transport, and processing of materials.

Company Description<br/><br/><p><strong>Be Part of AIM’s Growing Success</strong></p><p>American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with over 125 sites and 4,000 employees worldwide. We have continued to thrive over the past eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.</p><p>Join the AIM team — a growing organization that, over the years, has successfully transformed into a multifaceted business. Our divisions include metal recycling, construction waste recycling, welded assembly manufacturing, demolition and dismantling, and car recycling. We take pride in doing good for the environment, helping create a greener, more sustainable future for all.</p><p>It’s simple — we do it right. We strive for excellence.</p>Job Description<br/><br/><p>Under the supervision of the Regional Director, the <strong>Site Manager</strong> is responsible for coordinating site activities, managing teams, and ensuring smooth operations related to the purchase, transport, and processing of materials. They contribute to achieving performance objectives while maintaining a safe work environment and a strong focus on customer satisfaction.</p><p><strong>Main Responsibilities:</strong></p><ul><li>Supervise, guide, and motivate the work team; conduct performance evaluations and foster a collaborative atmosphere.</li><li>Monitor employee performance, produce analysis reports, and provide tailored support.</li><li>Efficiently organize truck dispatch and coordinate transportation schedules.</li><li>Manage the supply of ferrous and non-ferrous materials.</li><li>Plan, direct, and oversee daily activities with sector leaders.</li><li>Set priorities, identify performance gaps, and recommend corrective actions.</li><li>Actively contribute to achieving financial results and controlling operating costs.</li><li>Prepare necessary reports for management and participate in strategic decision-making.</li><li>Develop and maintain a customer service culture by building a team focused on meeting local needs.</li><li>Identify and implement innovative solutions to improve processes and optimize work methods.</li><li>Execute local marketing actions to increase site visibility and meet specific client needs.</li><li>Define, document, and update operational policies, procedures, and processes.</li><li>Ensure strict compliance with health and safety standards; take necessary measures to guarantee a safe environment.</li><li>Perform any other related duties as required by operational needs.</li></ul>Qualifications<br/><br/><ul><li>Minimum of 5–10 years of experience in operational management, including 2 years in the metallurgical or related industry (an asset);</li><li>Proven experience managing teams of 5+ employees with measurable results;</li><li>Bilingual: French and English (spoken and written) – professional level;</li><li>Ability to develop and implement operational strategies aligned with corporate objectives;</li><li>Expertise in leading organizational transformation projects;</li><li>Advanced proficiency with Microsoft Office Suite, ERP systems, and project management tools;</li><li>Desired certifications: Lean Six Sigma, Project Management (PMP), or equivalent.</li></ul><br/><br/>Additional Information<br/><br/><ul><li>Full-time, permanent position</li><li>Day shift: Monday to Friday, 8:00 AM to 5:00 PM</li></ul><p><strong>What We Offer:</strong></p><ul><li>Competitive salary + additional benefits</li><li>AIM Tuition Assistance Program!</li><li>Vacation, employee benefits, and group RRSP with employer contributions</li><li>24/7 telemedicine services</li><li>A dynamic and rewarding work environment – work on important and meaningful projects while having fun!</li></ul><p>American Iron & Metal (AIM) and its subsidiaries are equal opportunity employers. All qualified applicants are considered without regard to race, religion, color, gender, age, sexual orientation, gender identity, national origin, marital status, citizenship, disability, veteran status, or any other protected class under applicable employment laws.</p>

American Iron and Metal

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Salarié

Brandt est actuellement à la recherche d'un commis aux pièces pour sa succursale de Trois - Rivière, Construction et Foresteries.Le titulaire du poste est chargé d’aider les clients à trouver les pièces requises, à établir les prix et à remplir les commandes de pièces en ligne.Fonctions et responsabilitésRésolution de problèm...

<p>Brandt est actuellement à la recherche d'un commis aux pièces pour sa succursale de Trois - Rivière, Construction et Foresteries.</p><p>Le titulaire du poste est chargé d’aider les clients à trouver les pièces requises, à établir les prix et à remplir les commandes de pièces en ligne.</p><p/><p>Fonctions et responsabilités</p><ul><li>Résolution de problèmes</li><li>Décharger, recevoir et entreposer les pièces et les autres matériaux reçus dans l’entrepôt et la cour</li><li>Localiser les pièces et autres matériaux et les expédier aux clients et autres succursales</li><li>Venir en aide aux techniciens de service de la succursale, au besoin</li><li>Passer des commandes</li><li>Faire des ajustements d’inventaire</li><li>Documenter et déclarer de façon exacte et complète tous les renseignements sur l’expédition, la réception et l’inventaire</li><li>Utiliser du matériel d’entreposage de pièces et des systèmes informatiques</li></ul><p>Compétences requises</p><ul><li>Capacité à répondre aux exigences physiques du commerce des pièces et de l’entreposage</li><li>Excellentes compétences en matière de service à la clientèle, tant au téléphone qu’en personne</li><li>Doit être capable de soulever jusqu’à 50 livres</li></ul><p>Experience requises</p><ul><li>Expérience préalable dans l’industrie des pièces, souhaitée</li><li>Solides connaissances et compétences en matière de pièces et d’entreposage</li><li>Le certificat de compagnon est considéré comme un atout</li></ul><p>--------------------------------------------------------------------------------------------------------------------------------------------------------------------------</p><p>Brandt is currently seeking a Parts Person for our Trois-Riviere Construction and Forestry location.</p><p>This position is responsible for assisting customers in locating required parts, providing pricing, and completing online parts orders.</p><p/><p>Duties and Responsibilities</p><ul><li>Problem solving</li><li>Unloading, receiving, and storing incoming parts and other materials in the warehouse and yard</li><li>Locate parts and other materials, and ship to customers and other branches</li><li>Provide assistance to branch service technicians as required</li><li>Place inventory stock orders</li><li>Make inventory and bin adjustments</li><li>Accurately and completely document and report all shipping, receiving, inventory, and stock information</li><li>Use parts and warehousing equipment and computer systems</li></ul><p>Required Skills</p><ul><li>Capable of meeting physical demands of parts/warehousing trade</li><li>Excellent customer service skills, both over the phone and in person</li><li>Must be able to lift up to 50 pounds</li></ul><p>Required Experience</p><ul><li>Previous experience in the parts industry preferred</li><li>Solid foundation of parts/warehousing knowledge and skills</li><li>Journeyperson Certification is considered an asset</li></ul><p> #LI-Onsite</p>

Brandt

Commis aux pièces - Parts Person

Manager

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

<p>At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.</p><p> </p><p>We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.</p><p> </p><p>You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. </p><p> </p><p>So, if you’re looking to do what you love, we could be a perfect match.</p><p> </p><p>By joining the RONA family, you’ll enjoy many benefits, such as:</p><ul><li>An inclusive and safe working environment</li><li>Promotion of work-life balance</li><li>Exclusive employee discounts</li><li>Benefits: insurance (certain conditions apply), annual salary review, etc.</li><li>Opportunities for advancement within the company</li><li>An employer that’s involved in the community</li><li>Teamwork and ongoing training</li><li>A comprehensive training program for all new hires</li><li>A student incentive program</li><li>And much more!</li></ul><p> </p><p>Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!</p><p> </p><h1><strong>Your role:</strong></h1><ul><li>Supervise work according to set priorities and the company’s requirements</li><li>Resolve any issue that may arise while ensuring customer satisfaction</li><li>Carry out merchandising duties according to the Store Manager’s directions</li><li>Supervise the replenishment process</li><li>Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy</li><li>Assist in recruiting staff for the department under your responsibility</li><li>Determine work schedule while complying with the established labour budget and ensuring that customer needs are met</li><li>Coach, encourage, and motivate teams</li><li>Other related tasks to ensure the store runs smoothly</li></ul><p> </p><h1><strong>What we're looking for:</strong></h1><ul><li>5 years experience in personnel management</li><li>Experience managing a retail business</li><li>Strong leadership skills, resourceful and autonomous</li><li>Excellent communication skills</li></ul><p> </p><p>If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.</p><p> </p><p>RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.</p>

Rona

department manager

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BMO Financial

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American Iron and Metal

Brandt

Rona