Remote Customer Service Jobs in Rockcliffe 📌

Customer Support & Implementation Specialist, Finance (Remote)

Medisolution (2009) Inc.

Ottawa, ON

Provide high quality support to our clients, ensure we are meeting contractual obligations and maintaining a high level of customer satisfaction and timeliness of resolution; Communicate to clients when there are changes to the application, and occasionally regulatory and legislative updates; Implement new customers from start to finish including but not limited to analyzing set up needs, testing, training; Provide ongoing customer support including; troubleshooting issues, providing application training to new staff, including reporting training on an Excel-based application; Prepare and keep up to date training documentation and update user guides when needed; Assist with business development-related activities including the development of proposals, statements of work, and delivery of presentations; Participate in project planning and implementation; Develop a deep understanding of the functional / technical features of our applications and use this knowledge to address application-related issues and questions; Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround; via telephone, email, and/or ticketing system; Use ticketing system to review tickets, prioritize ticket queue, update and resolve tickets with complete and accurate documentation in a timely and effective manner; Diagnosing and documenting software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner; Design of new product features alongside members of the software development team; Perform other duties as required or assigned. CPA (Chartered Professional Accountant) designation; Minimum 5 years of Financial processing experience, understanding of business processes and reporting requirements; Ability to handle client inquiries, requests, and complaints in an efficient, effective and professional manner; Broad range of computer skills: report writing, spreadsheet, statistics applications and software (MS Office); Excellent troubleshooting and analytical problem solving skills; Experience using SQL or similar data modeling; Superior oral, written, and presentation skills are required; Strong organizational and time management skills, with the ability to manage competing priorities and timelines; Ability to work independently, as well as in a team environment.

Customer Service Representative

AlgaeCal

$52000 YEAR

Ottawa, ON

We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include: Acting as a knowledge base for customers inquiries with respect to our products and their bone health. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.

Remote - Customer Service Sales - Osgoode, ON