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Services Technician

The Mobile Service Technician is a front-line representative of Peterbilt Pacific; responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks in remote locations. Strong computer skills, including DSI/Blaze, Decisiv, Cummins Insite, PACCAR DAVIE4, Bendix A-COM, Eaton SR4, Wabco Toolbox, etc.

Salary

ACTIVE

The Mobile Service Technician is a front-line representative of Peterbilt Pacific; responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks in remote locations. They are also responsible for growing the mobile service business, scheduling appointments, estimating work, and invoicing customers.At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners.  Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits<ul><li>Extended Health & Dental Benefits</li><li>Premiums Paid by Employer</li><li>Employer Contribution Pension Plan </li><li>Growth Opportunities</li><li>Paid Training</li><li>Long term job security</li><li>Employee Assistance Program</li><li>Telus Health Virtual Care</li></ul>Responsibilities<ul><li>Work with our team of Journeyperson and Apprentice Commercial Truck Transport Technicians in servicing over 10,000 trucks per year</li><li>Utilize OEM specified diagnostic procedures to diagnose and repair defects on chassis and drivetrain systems in a timely manner</li><li>Perform diagnostic road tests</li><li>Tag warranty parts and customer parts as required</li><li>Participate in all training programs made available through Peterbilt Motors and outside vendors</li><li>Ensure job-site safety requirements are met including customer requirements such as COR Certification, drug testing, etc.</li><li>Adjust, repair and/or replace parts and components on all commercial transport truck and trailer vehicle systems in remote locations</li><li>Create maintenance plans and perform scheduled maintenance service, such as oil changes, lubrication and tune ups in remote locations</li><li>Accurately communicate diagnostics and repair plans with customers</li><li>Remain accountable to the Service Manager for all work performed</li><li>Create estimates and sell service work to customers</li><li>Escalate hard to diagnose concerns to appropriate channel</li><li>Schedule work with remote customers and grow the mobile service business</li><li>Make judgment calls on best repair plans, i.e. towing or repairing on-site</li><li>Travel to remote locations to perform maintenance, diagnostics, and repairs</li><li>Maintain assigned Mobile Service Truck</li><li>Complete understanding of Peterbilt, PACCAR and vendor warranty coverages, so that the correct warranty vs. customer pay determination can be made without supervision</li><li>Invoice customers for service work, including receiving payment</li><li>Other duties and projects, as assigned</li></ul>Qualifications<ul><li>Completion of a four-year Truck and Transport Technician Apprenticeship</li><li>Red Seal Trade Certification</li><li>5 years of Peterbilt service experience</li><li>MVI Certification</li><li>Valid class 1 OR 3 Driver’s License with air brake endorsement</li><li>Beginner or Intermediate First Aid Certification</li><li>Cummins Midrange, Heavy-Duty and Natural Gas Engine Certifications</li><li>PACCAR MX Engine Certification</li><li>Peterbilt 300-Level Electrical Certification</li><li>A self-starter with an intrapreneurial mindset</li><li>High level of communication with the ability to speak to customers and effectively explain complex failures and repair plans</li><li>Good written and verbal communication skills</li><li>Detail oriented</li><li>Superior mechanical aptitude with an in-depth knowledge of heavy-duty truck repairs</li><li>Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment</li><li>Ability to make complex decisions under pressure with no supervision</li><li>Conflict de-escalation, customer service, and customer empathy training is an asset</li><li>Strong computer skills, including DSI/Blaze, Decisiv, Cummins Insite, PACCAR DAVIE4, Bendix A-COM, Eaton SR4, Wabco Toolbox, etc.</li></ul>Compensation Rate<ul><li>$49.18 - $56.68 per hour</li><li>Pay rate will be determined based on previous experience, relevant certifications and skill level</li></ul>Powered by JazzHR

Peterbilt Pacific

Mobile Service Technician

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Technical Support Representative

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process. Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.

Req ID: 68966 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Deskside Technician - FTR - Port Alberni, BC to join our team in Port Alberni, British Columbia (CA-BC), Canada (CA). Purpose of Position The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems. Accountabilities <ul><li>Receives, reviews, and completes service requests.</li><li>Resolves technical problems transferred from the Service Desk that require an onsite presence.</li><li>Installs and configures a variety of computer hardware and software, communications and peripheral devices.</li><li>Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.</li><li>Provides preliminary or routine instruction to customers in systems, applications and protocols.</li><li>Alerts Manager to current or potential problems with systems, applications, or customer service requirements.</li><li>Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.</li></ul> Qualifications <ul><li>1-2 years' experience with desktop/software support & hardware (break/fix). </li><li>1-2 years' experience with application packages. </li><li>Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now). </li><li>Must have driver's license and reliable personal transportation.</li><li>Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.</li><li>Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process. </li><li>On-Call/Shift work may be required (evenings/weekend/nights).</li></ul> Financial Responsibility <ul><li>No financial responsibility.</li></ul> Direct Supervision <ul><li>No direct supervision.</li></ul> Project/Team Leadership or Training <ul><li>No team leader/training responsibilities.</li></ul> Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process. Pay Scale: CAD $70,511.73 About NTT DATA Services NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law. #LI-PAS INDHCLSMC

NTT DATA

Deskside Technician - FTR - Port Alberni, BC (68966)

NTT DATA Corporation

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Peterbilt Pacific

NTT DATA