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ADAPTED_NOW

Customer Support Representative

The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved.

Salary

ACTIVE

YEAR

Company Description We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job Description About the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you'll do<ul><li>Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message</li><li>Liaise with claims team to resolve claims related issues</li><li>Engage in active listening with callers and confirm or clarify    information </li><li>Document participant claims inquiries</li><li>Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved</li><li>Identify and troubleshoot technical difficulties</li><li>Password resets</li><li>Log issues in ticketing system</li></ul>Qualifications What you bring<ul><li>Bilingual - English & French</li><li>Flexibility in work hours Monday - Friday (operational across all time zones across Canada)</li><li>Experience in customer service, call center or help desk</li><li>Strong digital literacy skills and ability to navigate unfamiliar software</li><li>Quiet distraction free workspace</li><li>Excellent communication and active listening skills</li><li>Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance</li></ul>For complete job requirements, see the full Job Description <a href="https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc11/667e7a52f1835308d418f1b5/3d9dd3f6-ba0a-4049-88a3-04d6219a1aba?r=s3-us-east-2" rel="nofollow">here</a>. Additional Information What we offer <ul><li>Competitive salary of $48,142 per year</li><li>Comprehensive and flexible health and dental benefits</li><li>RRSP Matching program of 1.5% base earnings</li><li>Ongoing learning and development opportunities</li><li>Generous time-off policies that promote work/life balance</li><li>A diverse and inclusive workplace with a track record of high employee engagement and teamwork</li><li>The opportunity to do work that makes a difference!</li></ul>ICWCGWORKBCKEL<div></div>Diversity, Equity, Inclusion and Belonging MatterWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.Passion and Lived Experience Matter!If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

WCG International Consultants Ltd.

Bilingual User Support Representative

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SmartRecruiters_Organic_Non_Easy_Apply

Data Center Technician

Alert Monitoring: Monitor and respond to alerts related to infrastructure and hardware health using DCIM (Data Center Infrastructure Management) and BMS (Building Management Systems) tools to proactively address issues.​. At Hut 8, you will have the opportunity to: ▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting.

<div>ABOUT HUT 8Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.</div>ABOUT THE ROLE​We are seeking a highly skilled Data Center Technician to join our team in Kelowna. In this hands-on role, you will be responsible for supporting the operation, maintenance, and upgrade of data center infrastructure, including power, cooling, network systems, and security. You will collaborate with internal teams, vendors, and customers to ensure that the data center meets the highest standards of reliability and performance. The role also requires adherence to critical compliance frameworks, including SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSSKey Responsibilities:Infrastructure Operations & Maintenance​<ul><li>Daily Inspections & Monitoring: Perform daily walkthroughs and inspections of critical infrastructure systems such as HVAC, UPS, generators, PDUs, and fire suppression systems. Identify and escalate anomalies or issues to the appropriate support teams.</li><li>Maintenance Support: Assist in both preventative and corrective maintenance activities in collaboration with vendors or internal engineering teams.​</li><li>Power Provisioning: Support power provisioning and de-provisioning at the rack and PDU level to ensure optimal power distribution.​</li><li>Alert Monitoring: Monitor and respond to alerts related to infrastructure and hardware health using DCIM (Data Center Infrastructure Management) and BMS (Building Management Systems) tools to proactively address issues.​</li><li>Capacity Planning: Participate in capacity planning discussions, focusing on space, power, and cooling resources for upcoming deployments and expansion projects</li></ul>Physical & Hardware Support​<ul><li>Rack & Stack: Rack, stack, and cable servers, storage, and networking equipment according to build plans and MOPs (Method of Procedures).​</li><li>Cable Installation & Troubleshooting: Terminate, test, and troubleshoot fiber optic (SM/MM) and copper (Cat5e/6/6a) cabling for both new and existing deployments, ensuring optimal performance.​</li><li>Cable Management: Maintain strict cable management, labeling, and documentation standards for all installations to ensure ease of maintenance and troubleshooting.​</li><li>Hardware Diagnostics: Perform diagnostics, component swaps (e.g., RAM, SSDs, NICs), and system reboots as directed by internal teams or customers.​</li><li>Equipment Deployments: Assist in the deployment and testing of servers, network devices, and storage systems for internal use and customer deployments.​</li></ul>Smart Hands & Customer Support​<ul><li>Remote Hands Support: Act as an onsite "Smart Hands & Eyes" for both internal teams and customers requiring remote support, including device identification, hardware replacement, and console access.​</li><li>Site Verification: Capture site photos or provide visual confirmation of equipment status during remote troubleshooting, supporting customers with visual feedback and status updates.</li></ul>Operational Support​<ul><li>Asset Management: Maintain an accurate asset inventory, rack elevations, and patch panel documentation to ensure up-to-date records of all equipment and infrastructure.​</li><li>Shipping & Receiving: Assist with the inbound and outbound shipping processes, including handling RMA (Return Merchandise Authorization) requests and coordination with vendors.​</li><li>Ticketing Systems & Logging: Ensure that all activities are logged and tracked in ticketing systems, with accurate timestamps and status updates for full accountability and traceability.​</li><li>Documentation Contribution: Contribute to the development and maintenance of standard operating procedures (SOPs), MOPs, and emergency response documentation to ensure operational consistency and safety.</li></ul>Security & Compliance​<ul><li>Adherence to Security Protocols: Follow physical and remote security policies and procedures to safeguard the data center and its assets.​</li><li>Compliance Participation: Adhere to industry compliance frameworks, including SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS, ensuring all activities meet the security and regulatory standards.​</li><li>Audit Assistance: Participate in audits and provide documentation and support for compliance verification.</li></ul>On-call & After-Hours Support​<ul><li>On-call Rotation: Be available to participate in a rotating on-call schedule, providing after-hours support for critical incidents to ensure minimal downtime and service disruption.</li></ul>ABOUT YOUEducation & Experience:​<ul><li>High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+, etc.) or a relevant degree preferred.​</li><li>2+ years of experience in data center operations, NOC (Network Operations Center), or a technical support role with a solid understanding of infrastructure management.​</li></ul>Technical Skills:​<ul><li>Data Center Infrastructure: Working knowledge of core data center systems such as power distribution (UPS, PDUs), cooling systems (HVAC), and physical security protocols.​</li><li>Cabling & Networking: Proficiency in fiber optic (SM/MM) and copper (Cat5e/6/6a) cabling, including installation, testing, fault isolation, and troubleshooting.​</li><li>Hardware Familiarity: Hands-on experience with server hardware (e.g., Dell, HPE, Supermicro), networking equipment (e.g., Cisco, Arista, Juniper), and serial console access.​</li><li>Tool Usage: Comfortable with data center tooling, including ticketing systems, DCIM software, cable testers (e.g., Fluke), and basic CLI (Command Line Interface) commands.</li></ul>Compliance & Security Knowledge:​<ul><li>Familiarity with industry compliance frameworks including SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS.​</li><li>Understanding of data center security practices and the ability to implement and adhere to security policies and procedures to protect the infrastructure.</li></ul>Physical & Operational Capabilities:​<ul><li>Ability to lift up to 50 lbs and perform physical tasks in raised floor environments, working safely and efficiently.​</li><li>Comfortable with working in tight spaces and elevated areas as required by the infrastructure setup.​</li></ul>Problem-Solving & Communication:​<ul><li>Strong troubleshooting and problem-solving skills, capable of diagnosing complex technical issues and implementing corrective actions.​</li><li>Excellent communication skills with the ability to work effectively both independently and as part of a team.​</li></ul>Availability:​<ul><li>Flexibility to participate in rotating on-call schedules, including evenings and weekends, to provide continuous support for data center operations.​</li></ul>Preferred Qualifications:​<ul><li>Certifications in data center operations, network infrastructure, electrical systems, or HVAC.​</li><li>Experience working in compliance-focused environments with SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS standards.​</li></ul>ABOUT THE WORK ENVIRONMENTThis role is onsite at our HPC location in Kelowna, BC. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This role has a pay range of $45,000 - $65,000 CAD.<div>WHAT MAKES HUT 8 A GREAT PLACE TO WORKHut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.At Hut 8, you will have the opportunity to:▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure</div>

Hut 8

Data Center Technician I

GreenHouseAPI

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WCG International Consultants Ltd.

Hut 8