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ADAPTED_NOW

Account Specialist

Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.

Salary

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YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>05/30/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>** 7 week Training attendance is mandatory.<br/>**Work shifts from Monday to Friday, including Saturdays and Sundays.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p/></li></ul><p><b>Qualifications:</b></p><ul><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Salary</b><b>:</b></p></div></div></div></div></div></div></div>$33,850.00 - $49,500.00<p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Pay Type: </b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

BMO Financial

Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

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Systems Software Engineer

Revio needs a backend specialist who can scale Revio software to other platforms like LinkedIn, Whatsapp and scale our real time chat engine without sacrificing performance, security, or developer happiness. Are you ready to make an impact and join a bold and high-impact venture studio focused on building and investing in AI-driven B2B companies that serve SMBs?

<h3><strong>Revio - Senior Backend Engineer</strong><strong> </strong></h3><p>Are you ready to make an impact and join a bold and high-impact venture studio focused on building and investing in AI-driven B2B companies that serve SMBs? Revio is a portfolio partner of Martell Ventures.  </p><p>If so, keep reading because this opportunity at Revio might be perfect for you! </p><p>If you are hungry for growth, opportunity, and impact - and want to join our high-performer team, this role may be for you…</p><h4><strong>About Revio</strong><a href="http://www.getrevio.com" rel="nofollow"> </a></h4><p><a href="https://getrevio.com/" rel="nofollow"><strong>Revio</strong></a>, the Sell-by-Chat CRM helps the world's top coaches turn social influence into revenue.   Our AI-powered engine already parses 300k+ creator DMs per month; your job is to 10× that volume across three additional platforms without breaking sub-100 ms latency. We ship fast, own outcomes, and have fun doing it…all while staying 100% remote and globally distributed.</p><p><strong>Revio's Mission</strong><strong><br/></strong>Creators change the world.  Our proven sales process converts that influence into revenue so they can fund even bigger impact. We build the sales software that removes the busywork, so creators stay focused on their creativity.</p><h4><strong>Why this role exists</strong></h4><p>Revio needs a backend specialist who can scale Revio software to other platforms like LinkedIn, Whatsapp and scale our real time chat engine without sacrificing performance, security, or developer happiness.  You'll be the second backend hire, working directly with the Revio CTO—your design decisions set the standards the next five engineers will follow.</p><h2><strong>The Job: </strong><strong>Senior Backend Engineer – Laravel + MongoDB </strong></h2><ul><li>Ship code that turns 1B monthly chat messages into revenue for the world's leading creators.</li><li>Team: Engineering → Platform / API<br/>Reports to: Revio CTO</li><li><a href="http://www.getrevio.com" rel="nofollow"> www.getrevio.com</a></li></ul><h2><strong>What You'll Do:(first 12 months)</strong></h2><ul><li>Design & build Laravel APIs. Craft clean, versioned REST/GraphQL endpoints, leverage Eloquent + MongoDB, and write maintainable service layers.</li><li>Own MongoDB data models. Optimize queries, design indexes, and champion data-integrity + backup strategies for a write-heavy workload (1K msgs / min peak).</li><li>Integrate 3rd-party services. Facebook/IG Graph API/Whatsapp API, LinkedIn Reverse Engineer REST API, whatever moves the needle.</li><li>Automate quality & deployment. Write PHPUnit tests, set up GitHub Actions, and improve CI/CD with deployments.</li><li>Mentor & collaborate. Lead product backlog, review PRs, and share lightning talks in our weekly tech huddle.</li><li>Pair with the CTO on schema reviews, spin up proof-of-concept queues, jump into prod to diagnose latency spikes.</li></ul><h2><strong>We Want You If You Have:</strong></h2><ul><li>3+ years of professional PHP (Laravel 10+) on production SaaS or high-traffic apps</li><li>Strong MongoDB schema design & aggregation pipelines</li><li>Expert in RESTful design, knows when GraphQL shines</li><li>Habitual test writer, SOLID, DDD, clean-architecture mindset</li><li>Git + modern CI/CD (GitHub Actions, Docker, LaravelForge)</li><li>Clear written & spoken English; thrives in async-first teams</li><li>Knowing how to code in Python is a must</li></ul><h4><strong>Bonus points:</strong></h4><ul><li>Hands-on with AI / Machine Learning pipelines or vector DBs (Qdrant)</li><li>Redis optimization & caching strategies</li><li>Event-driven or micro-service experience (SQS, RabbitMQ, Kafka)</li><li>Familiarity with Cursor (AI-powered code editor) and use it daily</li><li>Open-source contributions or technical blogging/talks</li><li>Owning the product development lifecycle with Linear<br/><br/></li></ul><h3><strong>The Fine Print (No Fluff):</strong></h3><ul><li><strong>Location:</strong> Remote-only (work from anywhere, North-American time zones preferred)</li></ul><ul><li>Up to $100,000 depending on experience</li><li>Remote-only culture, flexible hours, and a team that values results over face time</li><li>Paid test project (≤ 4 h), so you're compensated for your time during hiring</li></ul><h3><strong>Still Reading? Prove It.</strong></h3><p><strong>Submit the following to vive@sellbychatcrm.com</strong></p><ol><li>Resume; </li><li>Links to your GitHub/GitLab</li><li>A 3-minute video on who you are, what your proudest development projects are, and what your favourite non-fiction book is.</li></ol><h4><strong>Hiring process (≤ 2 weeks), if submission is accepted</strong></h4><ol><li><strong>15-minute Screening</strong> </li><li><strong>60-minute deep dive</strong> on your architecture decisions & past projects</li><li><strong>Paid test project</strong> (≤ 4 h) in a repo, build something small the "Revio way"</li><li><strong>Final culture-fit chat</strong> → decision & offer</li></ol><h4>We welcome applicants of all backgrounds; research shows some groups only apply when they meet 100 % of the criteria—if you're close, please apply.</h4><p> </p><p> </p><p> </p>

Martell Media

Revio - Senior Backend Engineer

GreenHouseAPI

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BMO Financial

BMO Financial

Martell Media