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ADAPTED_NOW

Account Specialist

Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.

Salary

ACTIVE

YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Application Deadline:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>05/30/2025<p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Address:</p>VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO<p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Customer Shared Services<p style="text-align:inherit"/><p style="text-align:inherit"/><p>** 7 week Training attendance is mandatory.<br/>**Work shifts from Monday to Friday, including Saturdays and Sundays.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Handles incoming calls in an informed, professional, and efficient manner.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Analyzes data and information to provide insights and recommendations.</li><li>Manages all transactions related to customer calls or refers to appropriate internal business groups.</li><li>Escalates complex or unresolved customer situations to managers as required.</li><li>Completes required documentation to ensure customer’s requests are accurately processed.</li><li>Organizes work information to ensure accuracy and completeness.</li><li>Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Follows documented policies and procedures to execute transactions, activities and processes.</li><li>Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.</li><li>Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.</li><li>Maintains the confidentiality of customer and Bank information.</li><li>Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.</li><li>Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.</li><li>Completes complex & diverse tasks within given rules/limits.</li><li>Analyzes issues and determines next steps; escalates as required.</li><li>Broader work or accountabilities may be assigned as needed.<p/></li></ul><p><b>Qualifications:</b></p><ul><li>Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.</li><li>Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.</li><li>Knowledge of BMO products and services.</li><li>Knowledge of competitive marketplace and trends in product offerings.</li><li>Basic specialized knowledge.</li><li>Verbal & written communication skills - Good.</li><li>Organization skills - Good.</li><li>Collaboration & team skills - Good.</li><li>Analytical and problem solving skills - Good.</li></ul><div><div><div><div><div><div><div><p style="text-align:inherit"/><p style="text-align:left"><b>Salary</b><b>:</b></p></div></div></div></div></div></div></div>$33,850.00 - $49,500.00<p style="text-align:inherit"/><div><div><div><div><div><div><div><p style="text-align:left"><b>Pay Type: </b></p></div></div></div></div></div></div></div>Salaried<p style="text-align:inherit"/><p style="text-align:left">The above represents BMO Financial Group’s pay range and type.</p><p style="text-align:inherit"/><p style="text-align:left">Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.</p><p style="text-align:inherit"/><p style="text-align:left">BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p><b>About Us</b></p><p/><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p/><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.</p><p/><p>To find out more visit us at https://jobs.bmo.com/ca/en.</p><p/><p>BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.</p><p/><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p>

BMO Financial

Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

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pxappcastusd

Tax Specialist

OverviewIntuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la ...

KBSkills

HOUR

<h2>Overview</h2><p style="margin-top:13.75pt;border:none">Intuit est la plateforme technologique financière mondiale qui favorise la prospérité <strong>des</strong> personnes et <strong>des </strong>communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que <strong>TurboImpôt</strong>, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons <strong>innovantes</strong> de rendre cela possible.</p><p style="margin-top:13.75pt;border:none">Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.</p><div id="job-qualifications"><h2>What you'll bring</h2><ul><li style="margin-top:0pt;margin-bottom:8pt"> En tant qu'expert en impôts, vous avez un minimum de <strong>deux (2)</strong> ans d'expérience rémunérée en préparation d'impôts professionnels.</li><li>Il vous sera demandé de fournir votre <strong>identifiant de représentant (RepID) de l’ARC</strong> pour permettre votre utilisation du service Représenter un client de l'ARC lors de votre intégration réussie.</li><li style="margin-top:0pt;margin-bottom:8pt"> Vous avez de l'expérience dans l'utilisation de logiciels fiscaux professionnels pour préparer et produire des déclarations de revenus personnelles, y compris celles avec des éléments complexes tels que l'emploi, le travail indépendant, les revenus locatifs, les investissements, les formulaires T1135, les revenus étrangers et divers crédits et déductions.</li><li style="margin-top:0pt;margin-bottom:8pt"> Vous êtes passionné par l'idée d'aider les clients à naviguer dans les complexités de la fiscalité et vous vous engagez à améliorer notre marque en ravissant nos clients et en leur donnant les moyens de préparer leurs impôts.</li><li style="margin-top:0pt;margin-bottom:8pt"> Vous possédez d'excellentes compétences en service à la clientèle et vous êtes ravi d'interagir avec les clients via des outils vidéo et audio <strong>de manière</strong> professionnelle, amicale et confiante.</li><li style="margin-top:0pt;margin-bottom:8pt"> Vous devez être disposé et disponible à travailler selon un horaire flexible avec un minimum de <strong>vingt (20)</strong> heures par semaine.</li></ul><p style="margin-top:8pt;margin-bottom:0pt"><strong>Qualifications complémentaires :</strong></p><ul><li style="margin-top:0pt;margin-bottom:8pt"> Expérience dans la préparation de déclarations d'impôts <strong>de sociétés</strong> (T2).</li><li style="margin-top:0pt;margin-bottom:8pt"> Expérience dans la préparation <strong>de</strong> déclarations d'impôts du Québec (TP1).</li></ul><p style="margin-top:8pt;margin-bottom:0pt"><strong>Compétences et aptitudes :</strong></p><ul><li style="margin-top:0pt;margin-bottom:8pt"><strong>Expertise fiscale</strong> – Démontre une compréhension fondamentale des lois et des concepts fiscaux. <strong>Capacité </strong>avérée à rechercher des opportunités d'apprentissage supplémentaires pour accroître les connaissances et se renseigner sur les changements d'une année à l'autre.</li><li style="margin-top:0pt;margin-bottom:8pt"><strong>Communication efficace</strong> – Utilise des compétences en communication écrite et verbale pour fournir un service de qualité lors des échanges avec les clients. Pratique l'écoute active pour développer l'empathie et comprendre les points de difficulté des clients.</li><li style="margin-top:0pt;margin-bottom:8pt"><strong>Résolution de problèmes complexes</strong> – Démontre un engagement à comprendre les problèmes des clients, à tirer parti des outils et des ressources pour assumer une responsabilité totale et résoudre ou <strong>escalader</strong> le cas échéant, pour un soutien supplémentaire en temps opportun.</li><li style="margin-top:0pt;margin-bottom:8pt"><strong>Recherche / Ingéniosité</strong> – Démontre de la curiosité et un intérêt pour l'apprentissage continu. Suit avec confiance les procédures et recherche des ressources pour fournir des solutions appropriées à tous les clients.</li><li style="margin-top:0pt;margin-bottom:8pt"><strong>Compétence technique</strong> – Montre un intérêt à se familiariser avec les outils nécessaires pour le rôle et démontre une capacité de base à dépanner les problèmes.</li></ul><p style="margin-bottom:9pt">Intuit offre un programme de rémunération concurrentiel basé sur une approche de récompense liée à la performance. L’échelle salariale de base prévue pour ce poste est de 24,50 $/heure à 33,50 $/heure à l’Î.-P.-É., 24,50 $/heure à 33,50 $/heure en C.-B., et 24,50 $/heure à 33,50 $/heure en Nouvelle-Écosse. Ce poste est admissible à une prime en argent, à des récompenses en actions ainsi qu’à des avantages sociaux, conformément à nos régimes et programmes applicables (voir plus de détails sur notre rémunération et nos avantages à Intuit® : Carrières | Avantages sociaux). La rémunération offerte est établie en fonction de facteurs tels que les connaissances liées au poste, les compétences, l’expérience et le lieu de travail. Afin d’assurer l’équité salariale de façon continue, Intuit effectue des comparaisons régulières selon les catégories d’origine ethnique et de genre.</p><p style="margin:0px"> </p><ul style="margin-top:0;margin-bottom:0"><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.</li><li><ul style="margin-top:0;margin-bottom:0"><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.</li></ul></li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#1f1f1f;font-weight:400">You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#1f1f1f;font-weight:400">You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.</li></ul><p style="margin:0px"> </p><p style="margin-right:4.79693603515625pt;margin-top:0pt;margin-bottom:0pt"><strong>Asset Qualifications:</strong></p><ul style="margin-top:0;margin-bottom:0"><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Experience preparing Business Tax (T2) Returns.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Experience preparing Quebec Tax  (TP1) Returns.</li></ul><p style="margin:0px"> </p><p style="margin-right:4.79693603515625pt;margin-top:0pt;margin-bottom:0pt"><strong>Skills & Abilities:</strong></p><ul style="margin-top:0;margin-bottom:0"><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points. </li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalate as appropriate for additional support in a timely manner.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues. <u></u>Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $24.50/hour - $33.50/hour, BC $24.50/hour - $33.50/hour, Nova Scotia $24.50/hour - $33.50/hour This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</li></ul></div><div id="job-responsibilities"><h2>How you will lead</h2><ul><li>Dans ce rôle, vous aiderez nos clients à remplir leurs <strong>déclarations de revenus</strong> en utilisant les produits Intuit <strong>TurboImpôt</strong>. En fournissant des conseils fiscaux et en examinant les déclarations de revenus personnelles des clients qui remplissent eux-mêmes leur déclaration de revenus, en préparant des déclarations de revenus complètes et en gérant les demandes de produits/logiciels, vous travaillerez à accélérer notre objectif de favoriser la prospérité dans le monde entier.</li><li> Vous utiliserez les sites Web gouvernementaux, les ressources professionnelles et l'expertise de l'équipe pour rechercher et fournir la bonne réponse au client dans des termes <strong>qu’il comprendra</strong>.</li><li>• Il s'agit d'un rôle virtuel en contact avec la clientèle, vous utiliserez donc notre logiciel de communication vidéo <strong>de pointe</strong> pour interagir avec les clients et vous documenterez vos interactions pour conserver des <strong>dossiers</strong> précis.</li></ul><p style="margin:0px"> </p><ul><li>In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.</li><li style="font-size:11pt;font-family:'avenir next for intuit' , sans-serif;color:#000000;font-weight:400">This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records. </li></ul></div>

Intuit

Seasonal French Bilingual Tax Expert- Canada Remote

Analyse de la réglementation

Archivage

Augmentation des revenus

Avantages sociaux

Compétence rédactionnelle

Documentation

Droit fiscal

Déclaration fiscale

Finance

Fiscalité

Français courant

Impôt

Impôt sur les sociétés

Intuit Quickbooks

Location

Logiciel de télécommunications

Logiciel fiscal

MailChimp

Maintenance et réparation

Panne client

Protocole de recherche

Résolution de problème

Service / Support client

Service public

Site Internet

Taxe

Troubleshooting

Vidéocommunication

TMP PX

Technicien

Utilize superior technical & client service skills as well as sound troubleshooting ability & proven technical competencies to reduce calls flowing to Field Technicians. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) .

Remote Technician<br/><br/><br/><strong>General Information</strong><br/><br/><br/>Press space or enter keys to toggle section visibility<br/><br/><br/>City<br/><br/><br/>Saint John<br/><br/><br/>State/Province<br/><br/><br/>New Brunswick<br/><br/><br/>Country<br/><br/><br/>Canada<br/><br/><br/>Department<br/><br/><br/>TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT<br/><br/><br/>Date<br/><br/><br/>Wednesday, July 2, 2025<br/><br/><br/>Working time<br/><br/><br/>Full-time<br/><br/><br/>Ref#<br/><br/><br/>20036021<br/><br/><br/>Job Level<br/><br/><br/>Individual Contributor<br/><br/><br/>Job Type<br/><br/><br/>Experienced<br/><br/><br/>Job Field<br/><br/><br/>TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT<br/><br/><br/>Seniority Level<br/><br/><br/>Associate<br/><br/><br/>Currency<br/><br/><br/>CAD - Canada - CA<br/><br/><br/>Annual Base Salary Minimum<br/><br/><br/>38,700<br/><br/><br/>Annual Base Salary Maximum<br/><br/><br/>77,400<br/><br/><br/>The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .<br/><br/><br/><strong>Hourly:</strong> Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.<br/><br/><br/><strong>Description & Requirements</strong><br/><br/><br/>Press space or enter keys to toggle section visibility<br/><br/><br/><strong>About Xerox Holdings Corporation</strong><br/><br/>For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .<br/><br/><br/><strong>Remote Technician Position Overview:</strong><br/><br/><br/>This position is responsible for intercepting placed service calls; the Remote Technician will evaluate opportunities in Triage and/or SNOW queues, validate the opportunity via the CRM and/or device data. The RT will be prepared and provide superior client experiences in every engagement. The RT position will drive client retention while reducing downtime by offering remote hardware, software, and network technical support solutions with confidence and skill.<br/><br/><br/><strong>Key Responsibilities:</strong><br/><br/><br/>+ Provide remote technical support using device data & advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot and resolve issues that have been placed for service<br/><br/>+ Utilize superior technical & client service skills as well as sound troubleshooting ability & proven technical competencies to reduce calls flowing to Field Technicians<br/><br/>+ Be a technical leader, able to perform teach-backs & training to peers and new staff<br/><br/>+ Act as a Remote Strategy ambassador driving success for clients with Xerox’s advanced digital service approach<br/><br/><br/><strong>Detailed Requirements:</strong><br/><br/><br/>+ Provide excellent client experiences, engaging every client with assurance and knowledge of their problem.<br/><br/>+ Personalize the experience through research and device data<br/><br/>+ Use sound listening skills, empathy, and demonstrate care & urgency<br/><br/>+ Effectively diffuse and recover service concerns with the client when necessary<br/><br/>+ Demonstrate the benefits of diagnosing and resolving issues remotely<br/><br/>+ Embrace learning & continuously develop product and software knowledge<br/><br/>+ Engage Xerox clients in a friendly, professional, and ethical manner in every interaction<br/><br/>+ Contribute to knowledge systems<br/><br/>+ Provide feedback on policies and procedures to continuously improve the client experience & Xerox efficiencies<br/><br/><br/><strong>Qualifications:</strong><br/><br/><br/>+ Post-secondary education is an asset<br/><br/>+ Xerox technical support experience is required<br/><br/>+ Demonstrated success with software & hardware problem-solving is required<br/><br/>+ Confident, friendly and able to communicate effectively – listening, written, and verbal.<br/><br/>+ Capable of delivering results independently and as part of a team<br/><br/>+ Demonstrated critical thinking and informed decision-making<br/><br/>+ Able to multitask effectively with attention to detail<br/><br/>+ High level of achievement and self-motivation<br/><br/><br/>#LI-LL1<br/><br/><br/>#LI-ONSITE<br/>Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Xerox

Remote Technician

Business Analyst

Experience working in client-based consulting role is highly desirable Specific reference-able project experience in one or more of the following areas highly desirable: data management, analytics, asset management, GIS, data center, AMI, ERP, CRM . In this role, you will be responsible for client-based projects and, in collaboration with our delivery and sales teams, you will deliver best of breed solutions to new and existing customers.

<div><div><div style="margin:0px;padding:0px;color:#393839;font-family:'arial' , 'helvetica' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><strong>WHO WE ARE: </strong></div><div style="margin:0px;padding:0px;color:#393839;font-family:'arial' , 'helvetica' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"></div><div style="margin:0px;padding:0px;color:#393839;font-family:'arial' , 'helvetica' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><div style="margin:0px;padding:0px"><p style="margin:0cm 0cm 8pt;padding:0px;font-size:11pt;line-height:15.6933px;font-family:'calibri' , sans-serif"><a href="http://www.marinerinnovations.com/" rel="nofollow">Mariner</a> innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers.</p><p style="margin:0cm 0cm 8pt;padding:0px;font-size:11pt;line-height:15.6933px;font-family:'calibri' , sans-serif">Mariners build for change. Like <a href="http://www.shiftenergy.com/" rel="nofollow">SHIFT Energy</a>, our energy management and decarbonization company. Or <a href="http://www.eastvalleyventures.com/" rel="nofollow">East Valley</a>, created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies.</p><p style="margin:0cm 0cm 8pt;padding:0px;font-size:11pt;line-height:15.6933px;font-family:'calibri' , sans-serif">Mariner’s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are:</p></div><div style="margin:0px;padding:0px"><strong>OUR VALUES</strong></div><div style="margin:0px;padding:0px"><ul><li style="margin:0px;padding:0px;font-size:12pt;line-height:1.5em;font-family:'arial' , 'helvetica' , sans-serif">We care for our team.</li><li style="margin:0px;padding:0px;font-size:12pt;line-height:1.5em;font-family:'arial' , 'helvetica' , sans-serif">We care about the impact we have on our community.</li><li style="margin:0px;padding:0px;font-size:12pt;line-height:1.5em;font-family:'arial' , 'helvetica' , sans-serif">We serve by solving complex problems.</li><li style="margin:0px;padding:0px;font-size:12pt;line-height:1.5em;font-family:'arial' , 'helvetica' , sans-serif">We grow because growth fuels opportunities.</li><li style="margin:0px;padding:0px;font-size:12pt;line-height:1.5em;font-family:'arial' , 'helvetica' , sans-serif">We innovate always and everywhere.</li><li style="margin:0px;padding:0px;font-size:12pt;line-height:1.5em;font-family:'arial' , 'helvetica' , sans-serif">We build a business that lasts.</li></ul></div></div><p><strong>OVERVIEW OF THE ROLE: </strong></p><p>We are seeking a talented and experienced Business Analyst to join our Mariner Innovations team full-time to help in our planned growth, and contract opportunities for our clients in Atlantic Canada. In this role, you will be responsible for client-based projects and, in collaboration with our delivery and sales teams, you will deliver best of breed solutions to new and existing customers. </p></div><div><p><strong>WHAT YOU’LL BE DOING IN THE ROLE:  </strong></p></div><div><ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Define configuration specifications and business analysis requirements </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Documentation of current and future state process mapping </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Prepare Business Requirements Documents, including functional/non-functional requirements  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Collaborate in the development of test plans and test cases  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">define reporting and alerting requirements </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Prepare integration plans for deployment of system changes into existing environments </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Help design, document and maintain system processes </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Change and support process management for new technology delivery </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Facilitate stakeholder sessions, interviews, and analysis to identify areas for process and systems improvement </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Communicate key insights and findings to client team </li></ul></div><div><p><strong>WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB:   </strong></p></div><div><ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Post-secondary education in business, computer science, or a related field from a recognized institution </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">5+ years of progressive corporate experience functioning as an IT Business Analyst/Functional Analyst </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">CBAP certification or willing to obtain </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Demonstrated success with business requirements analysis, group facilitation, gap analysis and process mapping and design as part of a business transformation.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Experience in working in a formal systems development lifecycle methodology environment involving such artifacts as functional and detail design documents, business use cases, and requirements traceability </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Demonstrated skill in building consensus among process stakeholders </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Exceptional communication skills and experience in working with business experts at all levels and technical subject matter experts </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Experience working in client-based consulting role is highly desirable Specific reference-able project experience in one or more of the following areas highly desirable: data management, analytics, asset management, GIS, data center, AMI, ERP, CRM </li><li style="color:rgb( 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Experience in Public sector/Government is an asset </li></ul></div></div><div><div><p><strong>   …AND YOU ARE...  </strong></p></div><div><ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Always improving your skills and knowledge: you want to be the best at what you do    </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Curious and creative; comfortable taking on new problems and challenges  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">A self-starter with the ability to recommend priorities to the project leader   </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Comfortable working through problems and figuring things out with minimal supervision  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Great problem-solving skills: thorough and reliable  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Able to work in a team: share knowledge and assist other team members  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">A good communicator: able to explain your ideas and recommendations  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Well organized and dependable under pressure: you manage your time effectively  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Energized by our company values!    </li></ul></div><div><p><strong>MARINER OFFERS YOU:  </strong></p></div></div><div><ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">A values-driven workplace where people really matter </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Flexible work location support for remote work/work from home<strong> </strong></li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Competitive salary, retirement savings program, and rewards program  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days  </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Unlimited training   </li></ul><p/><p>WHY MARINER? </p><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left">We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide. Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions.  </p></div><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left"> </p></div><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left">If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner!  <br style="margin:0px;padding:0px;white-space:pre"/> </p></div><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left">To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together. Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day.  <br style="margin:0px;padding:0px;white-space:pre"/> </p></div><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left">Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives. Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together. Come and help us create a workplace that reflects the beautiful tapestry of our global community.  </p></div><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left"> </p></div><div style="margin:0px;padding:0px;color:#000000;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;white-space:normal;background-color:#ffffff"><p style="margin:0px;padding:0px;white-space:pre-wrap;vertical-align:baseline;text-align:left">Join our growing team! </p></div></div><p><a href="https://ars2.equest.com/?response_id=810bd90ff5d02310679bc792dded54d8" rel="nofollow"></a></p>

Mariner Innovations

Business Analyst - Future Opportunities

equestftpin

Customer Support Representative

Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

After-hours Digital Support Agent<br/><br/><br/><strong>General Information</strong><br/><br/><br/>Press space or enter keys to toggle section visibility<br/><br/><br/>City<br/><br/><br/>Saint John<br/><br/><br/>State/Province<br/><br/><br/>New Brunswick<br/><br/><br/>Country<br/><br/><br/>Canada<br/><br/><br/>Department<br/><br/><br/>TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT<br/><br/><br/>Date<br/><br/><br/>Thursday, July 3, 2025<br/><br/><br/>Working time<br/><br/><br/>Full-time<br/><br/><br/>Ref#<br/><br/><br/>20036057<br/><br/><br/>Job Level<br/><br/><br/>Individual Contributor<br/><br/><br/>Job Type<br/><br/><br/>Early Career<br/><br/><br/>Job Field<br/><br/><br/>TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT<br/><br/><br/>Seniority Level<br/><br/><br/>Associate<br/><br/><br/>Currency<br/><br/><br/>CAD - Canada - CA<br/><br/><br/>Annual Base Salary Minimum<br/><br/><br/>31,140<br/><br/><br/>Annual Base Salary Maximum<br/><br/><br/>62,280<br/><br/><br/>The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .<br/><br/><br/><strong>Hourly:</strong> Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.<br/><br/><br/><strong>Description & Requirements</strong><br/><br/><br/>Press space or enter keys to toggle section visibility<br/><br/><br/><strong>About Xerox Holdings Corporation</strong><br/><br/>For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .<br/><br/><br/><strong>Position Summary:</strong><br/><br/><br/>The After-hours Digital Support Agent role will report to the dayshift MPS Operations Manager but also take operational direction from the After-Hours Team Lead. This role will ensure superior client experiences in every engagement through fast and friendly responses, accurate ticket creation and effective workload management. This role requires an individual with a high degree of self-motivation and proven track record of reliability.<br/><br/><br/>The After-hours Digital Support Agent position is critical in the Service Support Cycle for Restricted accounts. These overnight & weekend positions will focus primarily on live engagements for service ticket creation however the remote resolution of issues may also be required using advanced tools appropriate to the issue at hand.<br/><br/><br/>+ The After-Hours CEC team will provide daily coverage Monday to Thursday, 9pm to 7am EST<br/><br/>+ Coverage gaps may require schedule flexibility during some weekends however the management team will work closely with the field to limit<br/><br/>+ Strong communications and organizational skills are required<br/><br/>+ Proven ability to provide best in class client service<br/><br/>+ Must be capable of diffusing issues with empathy as well as sound technical skills & aptitude.<br/><br/><br/><strong>Key Responsibilities:</strong><br/><br/><br/>+ Client Service Excellence: Ensure each client engagement is friendly, positive, & effective<br/><br/>+ Workload management: Work in idle and during down times, participate in ticket management and other opportunities to benefit the overall business<br/><br/>+ Feedback and Improvement: Provide feedback to improve policies and procedures to evolve the After-Hours program with a relentless focus on achieving results & delivering premium experiences<br/><br/>+ Learning & Development: Continuously improve skillsets through Learning Central & other Xerox sanctioned learning tools<br/><br/><br/><strong>Qualifications:</strong><br/><br/><br/>+ Education: Post-secondary education is an asset<br/><br/>+ Experience: Xerox technical support experience is an asset<br/><br/>+ Motivation: High level of achievement and self-motivation<br/><br/>+ Accountable for the achievement of a positive client experience<br/><br/>+ Must be resilient, passionate and have a sense of urgency about achieving results<br/><br/>+ Must be reliable with a proven history of excellent attendance<br/><br/>+ Must be a positive contributor to the team environment<br/><br/><br/>#LI-LL1<br/><br/><br/>#LI-ONSITE<br/>Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

After-hours Digital Support Agent

INTEGRATED

Inside Sales Representative

We specialize in the development of document workflow solutions and managed print services that increase security, control costs, and improve the efficiency of our partners. We're seeking a highly-skilled remote Inside Sales Representative to drive sales and revenue growth by actively prospecting and engaging potential customers.

<p><strong>Green Office Partner</strong> is hiring a highly skilled <em>remote</em> Inside Sales Representative for our Sales Department. We specialize in the development of document workflow solutions and managed print services that increase security, control costs, and improve the efficiency of our partners. As one of the nation’s largest solutions-provider, we receive top-level support from industry leaders like Xerox and HP. We ranked #1 for “2023 and 2024 Best Places To Work” by Crain’s and #1 by Chicago Sun-Times for 2024.  We are located in Chicago, IL, USA.</p><p>At Green Office Partner, we would be nothing without our successful Sales Team. We're seeking a highly-skilled remote Inside Sales Representative to drive sales and revenue growth by actively prospecting and engaging potential customers. This individual will be responsible for identifying prospects and partners who are interested in our services. This is a remote position, and this individual will work closely with our Marketing and sales teams. This is a great opportunity to work with a dynamic and innovative team and earn while working from home.</p><p><strong>Requirements / Experience: Many incentives and opportunities for growth</strong></p><ul><li><p>Excellent written and communication skills in English are a MUST!</p></li><li><p>An average of three years of past telemarketing experience.</p></li><li><p>Proven experience as an Inside Sales Representative or a similar sales role, preferably in a remote setting.</p></li><li><p>Excellent verbal and written communication skills with a strong ability to engage and build relationships with potential customers.</p></li><li><p>Demonstrated ability to meet and exceed sales targets consistently.</p></li><li><p>Self-motivated and goal-oriented mindset with the ability to work independently and remotely.</p></li><li><p>Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines.</p></li><li><p>Tech-savvy and comfortable working with CRM software, Google and sales tools to manage leads and track progress.</p></li><li><p>Familiarity with technology.</p></li><li><p>High level of integrity and professionalism, with a commitment to providing exceptional customer service.</p></li><li><p>Bachelor's degree in Business, Marketing, or a related field is required.</p></li></ul><p><strong>Responsibilities & Duties:</strong></p><ul><li><p>Conduct outbound calls and emails to potential prospects to introduce our products/services, understand their needs, and qualify leads.</p></li><li><p>Build and maintain a strong sales pipeline by identifying and researching potential prospects, tracking their activities, and effectively following up.</p></li><li><p>Develop and deliver presentations of our company and products to showcase the value of our products/services to potential customers.</p></li><li><p>Collaborate with the Account Executive to ensure seamless prospect transition.</p></li><li><p>Stay up-to-date with industry trends, competitor offerings, and market developments to position our products/services effectively.</p></li><li><p>Achieve and consistently exceed monthly, quarterly, and annual sales targets.</p></li></ul><p><strong>Excellent Benefits:</strong></p><ul><li><p>Full-time salaried position and commissions</p></li><li><p>Monday to Friday, 9-5 Chicago, USA Time (CST)</p></li><li><p>Many Paid Vacation Days for a healthy work-life balance!</p></li></ul><p>Important: Uploaded video recording and complete assessements will be given priority. Thanks for your cooperation!</p>

Green Office Partner

WorkWolf

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