location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

HOUR

Customer Support Representative

The ideal candidate will be responsible, among other duties, for fostering strong relationships with our overseas immigration clients, ensuring their needs are met, and providing exceptional support throughout their journey with our law firm. Represent the firm in media engagements, conferences, and client-facing events at which persons interested in the law firm's immigration services will be present.

Salary

KBSkills

ACTIVE

<div><div><p><strong>Overview</strong><br/>We are seeking a motivated and detail-oriented Digital Communications and Client Relations Specialist to join our dynamic team. The ideal candidate will be responsible, among other duties, for fostering strong relationships with our overseas immigration clients, ensuring their needs are met, and providing exceptional support throughout their journey with our law firm. This role requires a blend of interpersonal skills and technical knowledge to effectively communicate and collaborate with both clients and internal teams.</p><p><strong>Duties</strong></p><ul><li>Design and execute communication strategies tailored to both Canadian and African legal markets.</li><li>Create public-facing legal content (articles, video scripts, press releases) with clarity and cultural relevance.</li><li>Represent the firm in media engagements, conferences, and client-facing events at which persons interested in the law firm's immigration services will be present.</li><li>Manage and grow the firm’s digital presence across platforms, using your established social media expertise.</li><li>Collaborate with lawyers and stakeholders to develop content that demystifies complex legal issues.</li><li>Leverage your knowledge of African and Middle Eastern markets to craft region-specific messaging and outreach campaigns.</li><li>Analyze engagement metrics and refine communication strategies accordingly.</li><li>Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely manner.</li><li>Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.</li><li>Collaborate with cross-functional teams to ensure client needs are understood and met.</li><li>Assist in the development of client communication strategies, including newsletters, updates, and promotional materials.</li><li>Utilize digital marketing tools to support client engagement initiatives.</li><li>Monitor client feedback and provide insights for continuous improvement of services.</li><li>Maintain accurate records of client interactions and transactions in the CRM system.</li></ul><p><strong>Skills</strong></p><ul><li>Proficiency in Google applications (Docs, Sheets, etc.) for documentation and reporting.</li><li>Familiarity with web technologies including HTML, CSS, and WordPress for basic website updates.</li><li>Understanding of SEO principles to enhance online visibility for client projects.</li><li>Experience in digital marketing strategies to effectively promote services.</li><li>Knowledge of Adobe Creative Suite for creating visually appealing marketing materials.</li><li>Basic understanding of E-commerce platforms to assist clients in online transactions.</li><li>Familiarity with SQL for data management and reporting purposes is a plus.</li><li>Strong communication skills, both verbal and written, with an emphasis on customer service excellence.</li><li>Ability to work collaboratively within a team environment while managing multiple tasks efficiently.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in <strong>English</strong>, Communications, or a related field.</li><li><strong>10+ years of experience</strong> in media, broadcasting, or public relations, including on-air and editorial roles.</li><li>Demonstrated experience working with persons from Africa or the Middle East, with cultural fluency in regional communications.</li><li>Proven success working with large brands and managing public-facing campaigns.</li><li>A strong, <strong>active social media presence</strong> with an engaged following.</li><li>Exceptional writing, editing, and public speaking skills.</li><li>Experience creating content for diverse audiences across multiple platforms.</li><li>Global mindset and international travel experience.</li></ul><p>Join us as we strive to deliver outstanding service to our clients while growing your career in a supportive environment!</p></div></div><div><p>Job Types: Full-time, Permanent</p></div><div><p>Pay: $40.00 per hour</p></div><div><p>Expected hours: 40 per week</p></div><div><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Extended health care</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul></div><div><p>Work Location: In person</p></div><div><p>Expected start date: 2025-10-01</p></div>

ANDREW LAW OFFICE

Digital Communications and Client Relations Specialist

salaryMin

salaryMax

payPeriod

currency

Adobe Creative Suite

Analysis Skills

Broadcasting

CSS (Cascading Style Sheet)

Campaigns

Communication Skills

Conferences

Content Development

Continuous Improvement

Cross-Functional

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Service Tools

Customer Support/Service

Customer/Client Research

Data Management

Detail Oriented

Develop and Maintain Customers

Editing

English Language

HTML (HyperText Markup Language)

Internet Technology

Interpersonal Skills

Legal

Marketing

Marketing Strategy

Metrics

Multiplatform/Cross-Platform

Multitasking

Newsletter

Online Marketing

Presentation/Verbal Skills

Press Releases

Problem Solving Skills

Public/Media/Press/Analyst Relations

Record Keeping

Resolve Customer Issues

SQL (Structured Query Language)

Scripting (Scripting Languages)

Search Engine Optimization (SEO)

Social Media

Strategic Planning

Team Player

Time Management

Website Management

Willing to Travel

Wordpress

Writing Skills

eCommerce

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