location_0_addressRegionName

location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Technical Support Representative

Assist staff with installation, configuration, troubleshooting, and ongoing usability of desktop computers, laptops, peripheral equipment, and software. The successful candidate will be responsible for ensuring seamless IT operations and system interconnectivity, supporting environmental sustainability initiatives.

KBSkills

ACTIVE

Desktop Support Technician: On behalf of our client, Procom is searching for a Desktop Support Technician for an intermediate role. This position is an onsite position at our client’s Sparwood, British Columbia office. Desktop Support Technician - Job Description: The role involves supporting critical desktop and network infrastructure project. The successful candidate will be responsible for ensuring seamless IT operations and system interconnectivity, supporting environmental sustainability initiatives.  Desktop Support Technician - Responsibilities: • Participate in and adhere to health and safety programs and policies • Assist staff with installation, configuration, troubleshooting, and ongoing usability of desktop computers, laptops, peripheral equipment, and software • Work with vendor support, help desk, and network operations staff to resolve client issues • Ensure desktop computers interconnect seamlessly with diverse systems • Coordinate with procurement staff for hardware and software purchases • Assist in maintaining LAN/WAN records and telephone systems cable • Maintain local network policies, practices, and security measures • Deliver training on various applications, printers, and systems • Allocate sophisticated calls to relevant IT support members Desktop Support Technician - Mandatory Skills: • Minimum two years of experience in Information Technology within a corporate office technology environment • Detailed understanding of Windows and Microsoft Office Suite® • Familiar with all components of laptops and desktops • Extensive experience with an incident management system • Knowledge of computer hardware technology, remote diagnostics tools, client/server networking, and smartphone systems Desktop Support Technician – Nice-to-Have Skills: • Experience with internet and intranet, including email and web-based applications • Familiarity with remote tools such as SMS, Remote Assistance, and Remote Desktop • Knowledge in SCCM Desktop Support Technician – Assignment Length: This is a 6 month contract .  Desktop Support Technician - Start Date: ASAP. Desktop Support Technician - Assignment Location: Sparwood, British Columbia, onsite.

CA-Procom

Desktop Support Technician

Computer Hardware

Desktop Administration

Desktop PC

Diagnostics Solutions/Software

Help Desk

Incident Management

Information Technology & Information Systems

Laptop PC

Microsoft Office

Microsoft Windows Operating System

Network Administration/Management

Peripheral Hardware

Purchasing/Procurement

Resolve Customer Issues

Safety/Work Safety

Short Messaging Service (SMS)

Smartphones

Sustainability

System Center Configuration Manager (SCCM)

Technical Support

Testing

Usability Engineering

Lead the operational support for self-storage-specific applications, including the management of security cameras, field site networking, ISP support, and remote end-user assistance. Excellent working knowledge with Active Directory/Azure Active Directory; Microsoft 365 Admin Center/Office 365 Platform; Meraki Networking.

Tier 2 IT Support Specialist On behalf of our client, Procom is seeking a Tier 2 IT Support Specialist  for a full-time permanent position for a Calgary.Tier 2 IT Support Specialist  - Job Details<ul><li>We are seeking a highly organized and detailed IT Support Specialist - Tier 2 who will take the reins on daily tasks such as installing, configuring, and troubleshooting.</li></ul>Tier 2 IT Support Specialist - Responsibilities<ul><li style="margin-bottom:0in;margin:0in 0in 8pt">Diagnose and resolve complex technical issues escalated from Tier 1 (T1) support, ensuring minimal disruption to business operations. This includes identifying root causes and implementing effective solutions to prevent recurrence.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Manage and monitor server/desktop operating systems and application patches to ensure they are up-to-date and compliant with security standards. This includes scheduling, testing, and deploying patches.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Oversee all aspects of enterprise applications, including application registrations, proxy settings, and ensuring smooth operation. Work closely with vendors to resolve application-specific issues promptly.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Lead the operational support for self-storage-specific applications, including the management of security cameras, field site networking, ISP support, and remote end-user assistance. Collaborate with vendors to ensure seamless functionality and security.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Oversee the application support for self-storage locking solutions, enterprise resource planning (ERP) systems for storage management, and gate management systems. Ensure these applications operate efficiently and effectively to meet business needs.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Utilize advanced tools and technologies such as PowerShell, Active Directory, and Group Policy Management to configure and manage IT systems effectively. Implement and enforce user policies including authentication methods, data retention, and multi-factor authentication settings.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Perform regular audits to assess the robustness of the IT infrastructure. Research and implement solutions to corporate IT challenges, ensuring continuous improvement and resilience.	</li><li style="margin-bottom:0in;margin:0in 0in 8pt">Create and maintain comprehensive IT support documentation for reference and training purposes. Communicate effectively with users to understand and resolve their technical problems, ensuring high levels of customer satisfaction.	</li><li style="margin:0in 0in 8pt">Travel to storage facilities to support with technology/system set up for acquisitions, and support with pre-acquisition/due diligence activities.</li></ul>Tier 2 IT Support Specialist - Mandatory Skills<ul><li style="margin:0in 0in 0in 0.5in">5+ years' Windows desktop and application support experience in a mid-sized organization.	</li><li style="margin:0in 0in 0in 0.5in">Excellent working knowledge with Active Directory/Azure Active Directory; Microsoft 365 Admin Center/Office 365 Platform; Meraki Networking.	</li><li style="margin:0in 0in 0in 0.5in">Experience with Rhombus, Davinci, and Site Link would be considered an asset.	</li><li style="margin:0in 0in 0in 0.5in">Proven experience in modernizing the end user experience and improving procedures through automation (e.g. PowerShell).	</li><li style="margin:0in 0in 0in 0.5in">Ability to communicate effectively and clearly through written and verbal channels.	</li><li style="margin:0in 0in 0in 0.5in">First-rate trouble-shooting and problem-solving skills.	</li><li style="margin:0in 0in 0in 0.5in">Ability to collaborate effectively with a team and a willingness to learn.	</li><li style="margin:0in 0in 0in 0.5in">A technical diploma or degree in Computer Sciences is considered an asset.	</li><li style="margin:0in 0in 8pt 0.5in">A Valid Driver's License and reliable transportation for occasional local travel is necessary.</li></ul>Tier 2 IT Support Specialist  - Assignment Location: Calgary, onsite, on call rotationTier 2 IT Support Specialist  – Length: Permanent

Int. IT Support Specialist - Tier 2

Auditing

Authentication

Business Operations

Communication Skills

Computer Science

Continuous Improvement

Customer Satisfaction

Driver's License

Due Diligence

ERP (Enterprise Resource Planning)

Identify Issues

Internet Service Providers

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Desktop

Network Support

Operating Systems

Operational Support

Organizational Skills

Problem Solving Skills

Root Cause Analysis

Security Compliance

Security Monitoring

Software Administration

Software Patches

Support Documentation

Systems Administration/Management

T-1 / DS1

Team Player

Willing to Travel

Windows PowerShell

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