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ADAPTED_NOW

Customer Services Representative

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love.

Salary

KBSkills

ACTIVE

HOUR

Customer Service RepresentativePay from $28 to $32 per hour with significant growth and earning potential!Toronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.Better together! This position is on-site, and we are looking for people who share our passion.Hours: Various in-office shifts available.Position Responsibilities<ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li></ul>Benefits<ul><li>Company-paid extended health coverage and RRSP with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>On-site café, outdoor patio and first-class fitness center.</li><li>Monthly employee-appreciation events.</li><li>Opportunities for community involvement.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.Uline is an Equal Opportunity Employer#LI-TE2#LI-TOR001(#IN-TORCS)

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,650 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 812-page catalog reaches businesses nationwide, offering 37,500 products always in stock for quick delivery. With over 8,200 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.

Uline

Customer Service Representative

salaryMin

salaryMax

payPeriod

currency

Call Centers

Customer Support/Service

Fitness

Health Plan

Order Processing

Product Packaging

Product Pricing

Team Player

Uline Canada

As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our French-speaking customers love. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Bilingual Customer Service Representative(English / French)Pay from $32 to $36 per hour with significant growth and earning potential!Toronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our French-speaking customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.Better together! This position is on-site, and we are looking for people who share our passion.Hours: Monday - Friday, 9:30 AM to 6 PM.Position Responsibilities<ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li><li>Bilingual (English / French) - fluent in both verbal and written forms.</li></ul>Benefits<ul><li>Company-paid extended health coverage and RRSP with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>On-site café, outdoor patio and first-class fitness center.</li><li>Monthly employee-appreciation events.</li><li>Opportunities for community involvement.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.Uline is an Equal Opportunity Employer#LI-BW1#LI-TOR001(#IN-TORCS)

Bilingual Customer Service Representative (French)

English Language

French Language

Multilingual

OFFSITE

PERMANENT

FULL_TIME

Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. Serve as a primary point of contact to receive, investigate, and resolve consultants, sub-vendor, and client questions relating to the billing and payment of invoices.

Client ID: 0Bilingual Client Services AssociateThe Opportunity: Procom is seeking a seasoned professional to join our team as a Bilingual Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.  This role provides the opportunity to: <ul style="margin-top:0cm"><li class="MsoNormal">Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations. </li><li class="MsoNormal">Build a foundation for long-term career growth in a growing, entrepreneurial IT firm. </li></ul> The Role: Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses full understanding and is able to perform or back up all duties listed in this job description.  Job Responsibilities:  <ul><li class="MsoNoSpacing">Onboarding, extension and offboarding contractors.</li><li class="MsoNoSpacing">Keep contractors tracking system updated.</li><li class="MsoNoSpacing">Submit and manage all inquiries relating to the contract management process via ticketing system JIRA. </li><li class="MsoNoSpacing">Provide support to consultants using Vendor Management Systems (i.e. Flextrack). </li><li class="MsoNoSpacing">Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews. </li><li class="MsoNoSpacing">Act as a subject matter expert for clients and consultants on the various legal status classifications.</li><li class="MsoNoSpacing">Schedule communications to consultants with regards to payment processing and timesheet deadlines. </li><li class="MsoNoSpacing">Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards. </li><li class="MsoNoSpacing">Develop and update strategies for smoother consultant and client experience. </li><li class="MsoNoSpacing">Serve as a primary point of contact to investigate and resolve consultants, clients, and vendor inquiries. </li><li class="MsoNoSpacing">Assist external managers in determining total billable rates for all new pre-identified candidates. </li><li class="MsoNoSpacing">Conduct quarterly audits on consultant documentation and onboarding requirements. </li><li class="MsoNoSpacing">Monitor expiring contracts and provide notice for a smooth off-boarding experience. </li><li class="MsoNoSpacing">Serve as a primary point of contact to receive, investigate, and resolve consultants, sub-vendor, and client questions relating to the billing and payment of invoices. </li><li class="MsoNoSpacing">Create credit/debit memos to balance records within the Vendor Management System Flextrack.</li><li class="MsoNoSpacing">Ability to maintain or excel the Client Services Associate’s KPIs (Key Performance Indicator).</li></ul> Skills and Knowledge Required <ul><li class="MsoNoSpacing">Bilingual in French & English. </li><li class="MsoNoSpacing">Minimum 2 years of professional experience in a customer service or sales support role. </li><li class="MsoNoSpacing">Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis. </li><li class="MsoNoSpacing">Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes. </li><li class="MsoNoSpacing">I have a good knowledge of MS Office specifically Outlook, MS Teams, and SharePoint.</li><li class="MsoNoSpacing">Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients. </li><li class="MsoNoSpacing">Detail-oriented.</li><li class="MsoNoSpacing">Strong commitment to excellent customer service.</li><li class="MsoNoSpacing">Ability to prioritize workflow and meet deadlines. </li><li class="MsoNoSpacing">Ability to handle confidential and proprietary information. </li><li class="MsoNoSpacing">Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed.</li></ul>

Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.

Successfully meeting the needs of Fortune 500 clients since 1978, Procom has 14 offices across North America, with over 8,500 skilled professionals currently on assignment.

Our business succeeds because we are reliable and our clients trust us, and we work hard to earn that trust by providing keen insight and a commitment to transparency. Through ongoing partnerships, we have become recognized as the market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent.

With prestigious recognition, including being named one of Deloitte’s Best Managed Companies each year since we first qualified in 2006, we are extremely proud of what we’ve accomplished.

In every aspect, we rely on the excellence of individuals to make a difference. We know that people matter. And we want to work with you.

Procom Inhouse Team

Bilingual Client Services Associate

Administrative Procedures

Administrative Skills

Atlassian JIRA

Auditing

Billing

Coaching

Consulting

Contract Management

Contract Review

Customer Experience

Detail Oriented

Documentation

Entrepreneurship

Establish Priorities

Human Resources

ISO (International Organization for Standardization)

Interpersonal Skills

Legal

Mentoring

Onboarding

Payment Processing

Payroll Administration

Performance Metrics

Problem Solving Skills

Product Lifecycle

Provider Contracting

Psychiatry and Mental Health

Sales Management

Sales Support

Strategic Planning

Systems Maintenance

Tax Regulations

Team Lead/Manager

Time Management

Vendor/Supplier Management

monster

Customer Services Analyst

Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software. We are seeking a dedicated Service Desk Analyst to manage calls and tickets directly from Customer end users.

We are seeking a dedicated Service Desk Analyst to manage calls and tickets directly from Customer end users. The technician will leverage pre-defined Standard Operating Procedures (SOPs) to resolve incidents and fulfill common requests. This role involves collaborating with Customer to develop and improve SOPs.Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.In this role, you will:<ul><li>Responds to user questions and inquiries via telephone, email, web and other communication methods.</li><li>Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.</li><li>Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.</li><li>Properly documents problem ticket into on-line Help Desk System.</li><li>Assists other IT technical staff in providing users feedbacks and user statistics.</li><li>Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures.</li><li>Follows up and communicates ticket information to users when appropriate.</li><li>Creates and administers new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.</li><li>Assists with desktop and laptop imagining and installation as needed.</li><li>Assists in the operations of enterprise systems as needed.</li><li>Create and updates user accounts creation as needed.</li><li>Follows help desk and departmental guidelines and operating procedures.</li><li>Work closely with senior helpdesk and other IT staff to acquire additional technical and nontechnical knowledge.</li></ul><h3>What you’ll need to succeed (required skills):</h3><ul><li>1-3 years experience in 24x7 operations.</li><li>Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)</li><li>Very good knowledge on VPN concepts and working experience in VPN troubleshooting.</li><li>Knowledge on active directory, domain controllers and good exposure to active directory concepts.</li><li>Troubleshooting experience handling Exchange (Outlook)/Lotus Notes environment using remote control tools. (example: Bomgar, LogMeIn, TeamViewer)</li></ul><h3>What will help you stand out (preferred skills):</h3><ul><li>Experience with Insurance industry is preferred.</li><li>Possess advanced knowledge and understanding of networking and personal computer hardware.</li><li>Knowledge on Virtual Machines / Citrix.</li><li>Knowledge/exposure on ticketing tools like Remedy, ServiceNow.</li></ul>At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 3 days a week in a client office based in Toronto, Ontario.Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant

Service Desk Analyst

Analysis Skills

Business Operations

Citrix Product Family

Cloud Computing

Computer Hardware

Computer Networks

Computer Services

Computer Software

Customer/Client Research

Data Management

Desktop Hardware

Desktop PC

HCL/Lotus Notes

Help Desk

Identify Issues

Information Technology & Information Systems

Insurance

Internet Security

Laptop PC

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Outlook

Needs Assessment

Network Operations Center

Online Communications

Online Help

Operations Management

Operations Processes

PC Hardware

Remedy

ServiceNow

Standard Operating Procedures (SOP)

Standards Development

Statistics

System Operations

Systems Administration/Management

Technical Support

Telephone Skills

Track Customer Issues

User Account Administration

Virtual Machine (VM)

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