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Customer Services Representative

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love.

Salary

KBSkills

ACTIVE

HOUR

Customer Service RepresentativePay from $28 to $32 per hour with significant growth and earning potential!Toronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.Better together! This position is on-site, and we are looking for people who share our passion.Hours: Various in-office shifts available.Position Responsibilities<ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li></ul>Benefits<ul><li>Company-paid extended health coverage and RRSP with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>On-site café, outdoor patio and first-class fitness center.</li><li>Monthly employee-appreciation events.</li><li>Opportunities for community involvement.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.Uline is an Equal Opportunity Employer#LI-TE2#LI-TOR001(#IN-TORCS)

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,650 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 812-page catalog reaches businesses nationwide, offering 37,500 products always in stock for quick delivery. With over 8,200 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico. Uline is a drug-free workplace.

Uline

Customer Service Representative

salaryMin

salaryMax

payPeriod

currency

Call Centers

Customer Support/Service

Fitness

Health Plan

Order Processing

Product Packaging

Product Pricing

Team Player

Uline Canada

As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our French-speaking customers love. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Bilingual Customer Service Representative(English / French)Pay from $32 to $36 per hour with significant growth and earning potential!Toronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our French-speaking customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.Better together! This position is on-site, and we are looking for people who share our passion.Hours: Monday - Friday, 9:30 AM to 6 PM.Position Responsibilities<ul><li>Process customer orders and inquiries in a collaborative call center using world-class technology.</li><li>Communicate with customers over phone, email and chat.</li><li>Help customers navigate Uline's website and online ordering.</li><li>Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.</li></ul>Minimum Requirements<ul><li>High school diploma or equivalent. Bachelor's degree preferred.</li><li>Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!</li><li>Bilingual (English / French) - fluent in both verbal and written forms.</li></ul>Benefits<ul><li>Company-paid extended health coverage and RRSP with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>On-site café, outdoor patio and first-class fitness center.</li><li>Monthly employee-appreciation events.</li><li>Opportunities for community involvement.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.Uline is an Equal Opportunity Employer#LI-BW1#LI-TOR001(#IN-TORCS)

Bilingual Customer Service Representative (French)

English Language

French Language

Multilingual

OFFSITE

PERMANENT

FULL_TIME

Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. Serve as a primary point of contact to receive, investigate, and resolve consultants, sub-vendor, and client questions relating to the billing and payment of invoices.

Client ID: 0Bilingual Client Services AssociateThe Opportunity: Procom is seeking a seasoned professional to join our team as a Bilingual Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.  This role provides the opportunity to: <ul style="margin-top:0cm"><li class="MsoNormal">Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations. </li><li class="MsoNormal">Build a foundation for long-term career growth in a growing, entrepreneurial IT firm. </li></ul> The Role: Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses full understanding and is able to perform or back up all duties listed in this job description.  Job Responsibilities:  <ul><li class="MsoNoSpacing">Onboarding, extension and offboarding contractors.</li><li class="MsoNoSpacing">Keep contractors tracking system updated.</li><li class="MsoNoSpacing">Submit and manage all inquiries relating to the contract management process via ticketing system JIRA. </li><li class="MsoNoSpacing">Provide support to consultants using Vendor Management Systems (i.e. Flextrack). </li><li class="MsoNoSpacing">Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews. </li><li class="MsoNoSpacing">Act as a subject matter expert for clients and consultants on the various legal status classifications.</li><li class="MsoNoSpacing">Schedule communications to consultants with regards to payment processing and timesheet deadlines. </li><li class="MsoNoSpacing">Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards. </li><li class="MsoNoSpacing">Develop and update strategies for smoother consultant and client experience. </li><li class="MsoNoSpacing">Serve as a primary point of contact to investigate and resolve consultants, clients, and vendor inquiries. </li><li class="MsoNoSpacing">Assist external managers in determining total billable rates for all new pre-identified candidates. </li><li class="MsoNoSpacing">Conduct quarterly audits on consultant documentation and onboarding requirements. </li><li class="MsoNoSpacing">Monitor expiring contracts and provide notice for a smooth off-boarding experience. </li><li class="MsoNoSpacing">Serve as a primary point of contact to receive, investigate, and resolve consultants, sub-vendor, and client questions relating to the billing and payment of invoices. </li><li class="MsoNoSpacing">Create credit/debit memos to balance records within the Vendor Management System Flextrack.</li><li class="MsoNoSpacing">Ability to maintain or excel the Client Services Associate’s KPIs (Key Performance Indicator).</li></ul> Skills and Knowledge Required <ul><li class="MsoNoSpacing">Bilingual in French & English. </li><li class="MsoNoSpacing">Minimum 2 years of professional experience in a customer service or sales support role. </li><li class="MsoNoSpacing">Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis. </li><li class="MsoNoSpacing">Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes. </li><li class="MsoNoSpacing">I have a good knowledge of MS Office specifically Outlook, MS Teams, and SharePoint.</li><li class="MsoNoSpacing">Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients. </li><li class="MsoNoSpacing">Detail-oriented.</li><li class="MsoNoSpacing">Strong commitment to excellent customer service.</li><li class="MsoNoSpacing">Ability to prioritize workflow and meet deadlines. </li><li class="MsoNoSpacing">Ability to handle confidential and proprietary information. </li><li class="MsoNoSpacing">Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed.</li></ul>

Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.

Successfully meeting the needs of Fortune 500 clients since 1978, Procom has 14 offices across North America, with over 8,500 skilled professionals currently on assignment.

Our business succeeds because we are reliable and our clients trust us, and we work hard to earn that trust by providing keen insight and a commitment to transparency. Through ongoing partnerships, we have become recognized as the market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent.

With prestigious recognition, including being named one of Deloitte’s Best Managed Companies each year since we first qualified in 2006, we are extremely proud of what we’ve accomplished.

In every aspect, we rely on the excellence of individuals to make a difference. We know that people matter. And we want to work with you.

Procom Inhouse Team

Bilingual Client Services Associate

Administrative Procedures

Administrative Skills

Atlassian JIRA

Auditing

Billing

Coaching

Consulting

Contract Management

Contract Review

Customer Experience

Detail Oriented

Documentation

Entrepreneurship

Establish Priorities

Human Resources

ISO (International Organization for Standardization)

Interpersonal Skills

Legal

Mentoring

Onboarding

Payment Processing

Payroll Administration

Performance Metrics

Problem Solving Skills

Product Lifecycle

Provider Contracting

Psychiatry and Mental Health

Sales Management

Sales Support

Strategic Planning

Systems Maintenance

Tax Regulations

Team Lead/Manager

Time Management

Vendor/Supplier Management

monster

Technical Services Associate

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more. As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”

Job Title:Customer Service/Technical Support Representative, Hybrid (NA) - CanadaJob DescriptionThe Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)<div>Title: Customer Service / Technical Support Representative (Hybrid in Niagara Falls)Location: Niagara Falls, Ontario, Canada**Candidates must by located within 64km of the Niagara Falls site**JOB DESCRIPTIONThe Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE  As a Customer Service / Technical Support Representative (Hybrid), you’ll:<ul><li>You are the point of contact for all technical inquiries about hardware, software, or other designated client products.</li><li>Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.</li><li>Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.</li><li>Prepare complete and accurate work including appropriately notating of accounts as required.</li><li>Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.</li><li>Deliver expert customer experiences…with a smile.  </li></ul>YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:<ul><li>Must live within 64 KM from the Niagara Falls location.</li><li>1 year of customer service experience or equivalent, with a High School diploma or GED.</li><li>Effective communication skills in English, both written and verbally.</li><li>Familiarity with iOS and/or macOS, or comparable technology, is preferred.</li><li>The natural instinct to multitask, be flexible, and the ability to adapt to changes.</li><li>The ability to learn including strong problem-solving skills.</li><li>Patience in working with customers is second nature for you.</li><li>The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)</li><li>Proficiency in fast-paced multi-tasking</li><li>Eagerness to learn new technologies</li></ul>WHAT’S IN IT FOR YOU  One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:<ul><li>The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.</li><li>Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.</li><li>DailyPay enrollment option to access pay "early," when you want it</li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more</li><li>Health and wellness programs with trained partners to help promote a healthy you</li><li>Mentorship programs that support your rewarding career journey </li><li>A modern, state-of-the-art office setting with advanced technologies and a great team</li><li>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li><li>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li></ul>REIMAGINE THE BEST VERSION OF YOU!   If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”</div>Location:CAN Niagara Falls - 6840 McLeod Road, Unit 5Language Requirements:Time Type:Full time<div><div><div><div><div><div><div>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div></div></div></div></div><div><div><div><div><div><div><div>Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.</div></div></div></div></div></div></div>

Concentrix

Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Communication Skills

Community Support

Customer Relations

Decision Support

Diversity

Genetics

High School Diploma

Leadership

Mac Operating System

Military

Multitasking

Organizational Skills

Resolve Customer Issues

Smartphones

Sustainability

Technical Support

Wearables

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