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Knowledge Analyst/Architect

You will work closely with Service Design and Innovation Managers, Platform Operations and Optimization Managers, Product Managers, Knowledge Strategists, Training and support the Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content. You partner with colleagues from Community Support teams such as Engineering, Product, Analytics, and Taxonomy to deliver creative knowledge solutions that enhance the user and/or Aircover specialist experiences.

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ACTIVE

https://www.youtube.com/watch?v=D4SGf2icuQ8

Job ID: 25-33582 Role: Aircover Knowledge Strategist Duration: 8+ months Location: Remote   Description:<ul><li>As a Knowledge Strategist supporting the Aircover team, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our frontline Aircover specialists.</li><li>You will work on projects related to claims and/or insurance, often involving multiple Knowledge Editors, to ensure the Aircover specialists have accurate and current information that's easy to find.</li><li>You will work closely with Service Design and Innovation Managers, Platform Operations and Optimization Managers, Product Managers, Knowledge Strategists, Training and support the Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content.</li></ul>Job responsibilities<ul><li>You are responsible for turning complex claims and/or insurance information into well-structured, easy to understand content across internal knowledge bases in line with Client’s tone and voice standards</li><li>Content types you create and maintain include internal solution articles, standard operating procedures and Community Support standard responses.</li><li>You will collaborate with Content Writers on the creation and maintenance of Help Center articles.</li><li>You analyze data and feedback received from our front-line support staff, other users, and cross-functional partners to identify knowledge gaps.</li><li>Supported by leadership, you manage and oversee complex claims and insurance content and knowledge management tasks, and lead initiatives that improve the accessibility and quality of our content.</li><li>You project manage and write for complex initiatives, often involving other content writers, and together deliver to expected timelines and standards.</li><li>You help shape CKM's style and standards with Client’s tone and voice in mind.</li><li>You provide informal guidance or coaching to other members of the team on things such as the team's ways of working.</li><li>You partner with colleagues from Community Support teams such as Engineering, Product, Analytics, and Taxonomy to deliver creative knowledge solutions that enhance the user and/or Aircover specialist experiences</li></ul>SKILLS<ul><li>Experience in writing claims and/or insurance content</li><li>Excellent writing, editing, and proofreading skills</li><li>Experienced working with shared service organizations such as Training, QA, PMO, Change Management, Process Improvement and Partner Management to drive performance</li></ul>Education:<ul><li>BA/BS in Journalism, Marketing, Communications, English, related fields, or equivalent working experience.</li></ul>

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

TalentBurst Inc

Aircover Knowledge Strategist

Alliance/Partner Management

Change Management

Coaching

Community Support

Content Delivery/Distribution

Content Management

Cross-Functional

Data Analysis

Editing

English Language

Insurance Claims

Journalism

Knowledge Base

Knowledge Management

Leadership

Marketing Communications

Operations Management

Process Flow

Process Improvement

Project/Program Management

Proofreading

Quality Assurance

Requirements Management

Standard Operating Procedures (SOP)

Taxonomies

Writing Skills

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