Resume Sample: From Retail to Entry-Level Office Jobs
Learn from this resume sample about how to turn your retail job into an entry-level office job.
By Karin Eldor
Monster Contributing Writer
So you have in-store experience, and now you're ready to take the corporate leap from store to head office. Time to work on your resume.
The good news: a first foray at the retail level is not only a fabulous way to get your feet wet, but it’s also a legit segue-way to transition to the corporate world at a retailer’s HQ.
Many companies appreciate this path as a way to reward & retain retail associates who are true brand ambassadors and most importantly, know the target customer first-hand. Working at the store level is also an easy gateway to a career in the fashion industry.
But how do you attract and maintain the attention of a company’s HR department, when they are flooded by scores of resumes on the daily?
For starters, follow the two-minute rule. You have two minutes to make it or break it with your resume. So ensure your resume is clear enough to make a positive impression if someone scans it in two minutes, yet strong enough that you mark off all the “checks” the manager is looking for.
Some guaranteed “resume don’ts” that will send yours straight to the “no!” pile:
- Spelling mistakes
- Too busy (i.e. using colour, graphics, tables & columns, or featuring more than one font and font size)
- Too long (1 page is ideal; 2 pages is the max)
- Exaggerated titles: it should be what you see is what you get. So call the job titles what they are (i.e. you’re not a “Sales Ninja” or “Gourmet Coffee Curator Extraordinaire”) and label your sections the traditional way, such as “Work Experience,” “Education” and “Skills.” (A computer program might be initially scanning your resume so it needs to be able to recognize the basics.)
Here is a resume sample for an entry-level job at a retailer’s head office.
1111 Sherbrooke St. West
1 (514) 695-1133 | firstname.lastname@example.org
May 2013 – Present
Assistant Manager | Holt Renfrew
- Consistently exceed monthly sales quotas for footwear and accessories, via upselling products and cross-promotions
- Built strong customer base through providing personalized product guidance, resolving issues and presenting the season’s trends
- Assist in marketing efforts while building rapport with customers by inviting them to special in-store events
- Perform daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Attend Head Office for seasonal trends and sales forecast meetings
- Recipient of company-wide award in 2014, as a standout sales associate
November 2011 – April 2013
Barista | Starbucks
- Memorized menu options and seasonal specials to provide guidance to customers
- Responded to customer concerns and inquiries to ensure all drinks and food exceeded expectations
- Accurately recorded orders and worked with baristas to ensure proper flow and swift service
- Managed cash register and POS system
- Took on closing duties and ensured visual presentation of store was prepared for next day
- Trained all new floor staff and servers about customer service requirements, proper food handling guidelines, and safety procedures
September 2010 – April 2013
Concordia University – Bachelor of Commerce, Graduated with Distinction
Major in Marketing, Minor in Public Relations
- Successfully completed semester abroad in Rome, Italy
- Perfectly bilingual, French and English (spoken and written)
- Proficient at WordPress, Google Analytics, Google Cloud platform, Microsoft Excel, and PowerPoint
- Starlight Foundation Fundraising Committee: helped secure over $2 million in sponsorship dollars to make 2014 Gala most successful fundraising event to date
- Launched & currently manage fashion & lifestyle blog, MontrealFashionista.com, which garners over 150k unique visitors per month